- Customer Services
- Claims
- Critical Illness Claim
- Make a Critical Illness Claim
Make a critical illness claim
Follow these steps to make a claim.
Step 1: Select your diagnosis
After selecting your diagnosis, please:
- Download and complete the respective documents
- Obtain supporting documents from your doctor, where it is necessary.
(a) Download these documents:
- Claimant's Statement
Complete this form for us to find out more details. - Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf. - Doctor's Statement (Cancer/Major Cancers)
Learn more about completing the document below.
(b) Obtain these supporting documents from your doctor:
- Histopathology/Biopsy reports (for Cancer/Benign Brain Tumour)
- All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)
(a) Download these documents:
- Claimant's Statement
Complete this form for us to find out more details.
- Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf.
- Doctor's Statement (Stroke)
Learn more about completing the document below.
(b) Obtain these supporting documents from your doctor:
All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)CT scan/MRI scan/PET scan results (for Stroke).
(a) Download these documents:
- Claimant's Statement
Complete this form for us to find out more details.
- Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf.
- Doctor's Statement (Heart attack)
Learn more about completing the document below.
(b) Obtain these supporting documents from your doctor:
All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)ECG Report and Enzyme Assays Report (for heart attack).
(a) Download these documents:
- Claimant's Statement
Complete this form for us to find out more details.
- Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf.
- Doctor's Statement (Coronary Artery By-pass Surgery)
Learn more about completing the document below.
(b) Obtain these supporting documents from your doctor:
All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for).
(a) Download these documents:
- Claimant's Statement
Complete this form for us to find out more details.
- Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf.
- Doctor's Statement (Coronary Angioplasty / Angioplasty & Other Invasive Treatment for Coronary Artery)
Learn more about completing the document below.
(b) Obtain these supporting documents from your doctor:
All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for).
For the following diagnosis conditions, download the forms by clicking on the respective conditions. Kindly complete these downloaded forms.
Blood Disorders
Central Nervous System
Digestive
Heart
Neurological
- Alzheimer's Disease / Severe Dementia
- Motor Neurone Disease
- Multiple Sclerosis
- Muscular Dystrophy
- Parkinson's Disease
- Poliomyelitis
Respiratory
- Chronic Lung Disease / End Stage Lung Disease
- Primary Pulmonary Arterial Hypertension / Primary Pulmonary Hypertension
Speech, Hearing & Sight
Others
- Coma
- Diabetic complication
- Kidney Failure
- Major Burns
- Muscular Paralysis (Loss of use of Limbs)
- Progressive Systematic Sclerosis (Systematic Scleroderma) / Progressive Scleroderma
- Severe Rheumatoid Arthritis
- Terminal Illness
- Aids Cover of Medical Staff / Occupationally acquired HIV
- HIV Due to Blood Transfusion and Occupationally Acquired HIV
- HIV Organ Transplant
- HIV Sexual Assault
- Loss of Independent Existence
- Systemic Lupus Erythematosus with Lupus Nephritis
Note: You do not need to provide additional supporting documents at the first submission. We will contact you directly if further supporting documents are required.
For the following diagnosed conditions, kindly contact our Customer Service for assistance:
- Apallic Syndrome
- Other Serious Coronary Artery Disease
How to apply for the Doctor's Statement
Download and print the relevant Doctor's Statement template (as above) to be completed by the attending medical specialist in the relevant field. You will be required to pay a fee for the application. Depending on the type of hospital, the process will be different.
For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.
For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.
Step 2: Submit your documents
a. Your Great Eastern Financial Representative
c. By post:
Attention to: Life Claim Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659
How to check your claim status
- View online: e-Connect
- Contact your Great Eastern Financial Representative
- Call our Claims Specialist Hotline at 6856 8548
- Email us at: LifePAClaims-SG@greateasternlife.com
View our FAQs for Critical Illness claims.
For General Insurance claims, visit our General Insurance claims page.
Frequently asked questions
Living Assurance/Early-Payout Critical Care (EPCC) claim
Please click here to go to ‘make a claim’ for the procedure on making a Living Assurance Claim
There is a three-month waiting period for the following major illnesses/surgeries (i.e. the major illness or the illness for which surgery is required will be covered only three months after the date of issue of the policy/rider or reinstatement of the policy/rider):
- Cancer/Major Cancers
- Heart Attack
- Angioplasty & other Invasive Treatments for Coronary Artery
- Coronary Artery By-pass Surgery
If the claim is admitted, the payment of claims will be made to the policyholder.
The Doctor’s Statement is a form provided by Great Eastern Life, to be completed by the doctor who attended to the insured person for his illness. The policyholder has to request the attending doctor to complete the Doctor’s Statement and the fee for the completion of the Doctor’s Statement will be borne by the policyholder. Should the Claims Department require additional medical reports, the medical report fee will be borne by the Company. In addition, all relevant laboratory and test results need to be submitted.
The Living Assurance benefits provide a worldwide cover. However, the insured person’s condition must be certified by a qualified physician practising Western medicine. The Company reserves the right to ask the insured person to be reviewed by an appointed physician.
If a special endorsement (Endorsement No. 100) is included in the insured person's policy, eg. for foreigners and PRs, the insured person is required to be diagnosed in Singapore, Malaysia or Brunei. However, the Company will still consider the medical evidence if the illness is diagnosed in other countries. If the medical evidence is sufficient, the Company may choose to pay the claim on goodwill basis without admitting liability. Otherwise, the Company reserves the right to ask the insured person to be reviewed by an appointed physician.
If the policyholder does not know the exact diagnosis of his condition or does not know which Major Illness it falls under, the policyholder may show the policy with the Major Illnesses’ definitions to his attending doctor and seek the doctor’s opinion whether the condition fulfils any of the Major Illnesses. If it does, the policyholder should request the attending doctor to complete the Doctor’s Statement of that particular Major Illness.