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Make a critical illness claim

Follow these steps to make a claim.

Step 1: Select your diagnosis

After selecting your diagnosis, please:

  1. Download and complete the respective documents
  2. Obtain supporting documents from your doctor, where it is necessary.
(a) Download these documents:
  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement (Cancer/Major Cancers)
    Learn more about completing the document below.

Download now

(b) Obtain these supporting documents from your doctor:
  • Histopathology/Biopsy reports (for Cancer/Benign Brain Tumour)
  • All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)
(a) Download these documents:
  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement (Stroke)
    Learn more about completing the document below.

Download

(b) Obtain these supporting documents from your doctor:
All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)CT scan/MRI scan/PET scan results (for Stroke).
(a) Download these documents:
  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement (Heart attack)
    Learn more about completing the document below.

Download

(b) Obtain these supporting documents from your doctor:

All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for)ECG Report and Enzyme Assays Report (for heart attack).
(a) Download these documents:

  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement (Coronary Artery By-pass Surgery)
    Learn more about completing the document below.

Download

(b) Obtain these supporting documents from your doctor:

All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for).
(a) Download these documents:
  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement (Coronary Angioplasty / Angioplasty & Other Invasive Treatment for Coronary Artery)
    Learn more about completing the document below.

Download

(b) Obtain these supporting documents from your doctor:

All available laboratory and test results (as specified in the Doctor’s Statement for the type of claim which you are claiming for).

For the following diagnosis conditions, download the forms by clicking on the respective conditions. Kindly complete these downloaded forms. 

Blood Disorders

Central Nervous System

Digestive 

Heart 

Neurological 

Respiratory 

Speech, Hearing & Sight 

Others 

Note: You do not need to provide additional supporting documents at the first submission. We will contact you directly if further supporting documents are required. 

For the following diagnosed conditions, kindly contact our Customer Service for assistance:

  • Apallic Syndrome
  • Other Serious Coronary Artery Disease 

How to apply for the Doctor's Statement

Download and print the relevant Doctor's Statement template (as above) to be completed by the attending medical specialist in the relevant field. You will be required to pay a fee for the application. Depending on the type of hospital, the process will be different.

For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.

For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

Step 2: Submit your documents

a. Your Great Eastern Financial Representative

b. Customer Service Centre

c. By post:

Attention to: Life Claim Department

The Great Eastern Life Assurance Company Limited

1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

How to check your claim status  

View our FAQs for Critical Illness claims.

For General Insurance claims, visit our General Insurance claims page.

Frequently asked questions

Living Assurance/Early-Payout Critical Care (EPCC) claim

Please click here to go to ‘make a claim’ for the procedure on making a Living Assurance Claim

There is a three-month waiting period for the following major illnesses/surgeries (i.e. the major illness or the illness for which surgery is required will be covered only three months after the date of issue of the policy/rider or reinstatement of the policy/rider):

  • Cancer/Major Cancers
  • Heart Attack
  • Angioplasty & other Invasive Treatments for Coronary Artery
  • Coronary Artery By-pass Surgery

If the claim is admitted, the payment of claims will be made to the policyholder.

The Doctor’s Statement is a form provided by Great Eastern Life, to be completed by the doctor who attended to the insured person for his illness. The policyholder has to request the attending doctor to complete the Doctor’s Statement and the fee for the completion of the Doctor’s Statement will be borne by the policyholder. Should the Claims Department require additional medical reports, the medical report fee will be borne by the Company. In addition, all relevant laboratory and test results need to be submitted.

The Living Assurance benefits provide a worldwide cover. However, the insured person’s condition must be certified by a qualified physician practising Western medicine. The Company reserves the right to ask the insured person to be reviewed by an appointed physician.

If a special endorsement (Endorsement No. 100) is included in the insured person's policy, eg. for foreigners and PRs, the insured person is required to be diagnosed in Singapore, Malaysia or Brunei. However, the Company will still consider the medical evidence if the illness is diagnosed in other countries. If the medical evidence is sufficient, the Company may choose to pay the claim on goodwill basis without admitting liability. Otherwise, the Company reserves the right to ask the insured person to be reviewed by an appointed physician.

If the policyholder does not know the exact diagnosis of his condition or does not know which Major Illness it falls under, the policyholder may show the policy with the Major Illnesses’ definitions to his attending doctor and seek the doctor’s opinion whether the condition fulfils any of the Major Illnesses. If it does, the policyholder should request the attending doctor to complete the Doctor’s Statement of that particular Major Illness.