Make a death claim
Follow these steps to make a claim.
Step 1: Prepare the required documents
- Claimant's Statement
To be completed by named beneficiary, appointed executor of the deceased's estate or immediate family member.
- Clinical Abstract Application
This form provides us with your consent to attain your medical information from the hospital on your behalf.
- Doctor’s Statement
This document is required if the death occurred overseas, to be completed by the last doctor who attended to the deceased person.
Step 2: Attach supporting documents
1. Certified true copy of a Death Certificate
- For all deaths that occurred in Singapore, please submit a copy of the Death Certificate (hardcopy or digital) at our Customer Service Centre or through a Financial Representative.
- For overseas deaths, please certify the original Death Certificate at the Singapore Embassy or Notary Public of the Country where Life Assured passed away.
2. NRIC / Passport of Claimant
3. Police report and newspaper clipping (if the death was due to accidental or unnatural causes)
4. Last Will of deceased (if deceased left a last Will)
5. Letter from the Immigration and Checkpoint Authority (ICA) (for Singaporeans or Permanent Residents overseas death only):
- This document confirms the declaration/surrender of the Singapore IC, Passport and overseas Death Certificate by the next-of-kin.
*For deaths that occurred outside of Singapore, the deceased’s next of kin will need to report the death to the Registry of Births & Deaths in Singapore at ICA.
Step 3: Submit your documents
a. Your Great Eastern Financial Representative
c. By post:
Attn: Life Claim Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
How to check your claim status
- View online: e-Connect
- Contact your Great Eastern Financial Representative
- Call our Claims Specialist Hotline at 6856 8548
- Email us at: LifePAClaims-SG@greateasternlife.com
View our FAQs for Death Claims.
For General Insurance claims, visit our General Insurance claims page.
Frequently asked questions
The Doctor’s Statement is a form provided by Great Eastern Life, to be completed by the doctor who attended to the deceased person for his last illness before his death. If death occurred in Singapore, the claimant can submit all the relevant documents except the Doctor’s Statement. Claims Department will review the claim and advise if the Doctor’s Statement is required. The Doctor’s Statement must be completed if death occurred abroad due to an illness.
We pay to the trustee if the policy is under trust, the asssignee if the policy is assigned and the nominee if there is a nomination.
If there is no trust, assignment or nomination under the policy, the Company may pay to a "proper claimant" under Section 61 of the Insurance Act (on a case to case basis) for an amount up to S$150,000 without requiring the production of the Grant of Probate or Letters of Administration.
For submission of death claims for policies without trust, assignment or nomination, please advise the following claimants to come forward:
|Scenario||Claimant to submit the death claim||Documents to submit|
|Deceased had left a will||Executor of Last Will||
|Deceased did not leave a Last Will : -|
|Deceased is married||Spouse||
|Widowed / Divorced with adult children||Any adult child||
|Single with surviving parents||Either parent||
|Single with no surviving parents||Any sibling||
Proper Claimant refers to the executor, widower, widow, parent, child, brother, sister, nephew or niece of the deceased.
A Grant of Probate is issued by the Courts to confirm the appointment of the executor(s) named in the deceased’s will. A Grant of Letters of Administration is issued by the Courts to name the legal representatives who are entitled to deal with the deceased’s estate.
Both can be applied through a lawyer or the Public Trustee, who will draw up and submit a petition to the High Court for approval. It may take up to six months for the court to grant an approval, depending on the complexities of the deceased’s estate.
Yes. For local death occurred in Singapore, claimant able to submit digital copies of the birth and death certificate.