- Customer Services
- Claims
- Medical / Hospitalisation
- Make a pre and post hospitalisation claim
Make a pre and post hospitalisation claim
Did you know?
You can submit your claims via your Financial Representative, and they can also help follow up on your specific needs.
How to make a pre and post hospitalisation claim
1. Download claim form
To submit your pre and post hospitalisation claim, we'll require you to complete and submit the following form:
2. Include supporting documents
In addition to the claim form, we'll also require you to submit the following supporting documents:
- Original final hospital and medical bills and receipts
- Copy of the MediSave Payment and Claims statement (if your MediSave was used to pay for part of your hospital/medical bills)
- You can retrieve your statement on the CPF website under Latest healthcare payments and claims.
3. Submission
By email
Submit the completed form and supporting documents to us via email.
Attention to: Health Claim Services
Email: claims-submission@greateasternlife.com
Subject: Pre and post hospitalisation claim
By walk-in or post
You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.
Attention to: Health Claim Services
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659
Payment process
For claims under GREAT SupremeHealth that are submitted via e-filing, the payment will be made directly to the hospital/ day surgery centre. The hospital/day surgery centre will finalise the bills and process the refund according to the patient.
For claims that are submitted manually, the reimbursement is first made to the policyholder for any cash payment, followed by the reimbursement to the CPF MediSave Account, and then followed by the reimbursement to MediShield Life or MediSave-approved Integrated Shield Plan.
For cash payment, reimbursement will be via PayNow.
Questions and Answers
GREAT SupremeHealth, which is an Integrated Shield Plan, consists of 2 parts:
a. MediShield Life (Basic component) which is compulsory and administered by CPF Board
b. An additional private insurance coverage portion provided by Great Eastern.
The final payout from the integrated GREAT SupremeHealth will comprise the MediShield Life payout and GREAT SupremeHealth’s additional insurance coverage payout.
If you are a Singapore citizen or permanent resident who has MediShield Life, and uses MediSave to pay for the GREAT SupremeHealth premium, you will be covered under the integrated GREAT SupremeHealth.
Expenses incurred are subject to deductible and co-insurance, where applicable.
Deductible is the initial amount the life assured needs to pay in period of insurance (policy year) before any payout from the GREAT SupremeHealth can be made.
Co-insurance is proportion of the claim the life assured needs to pay after the deduction of the deductible. It is expressed as a percentage of the total claimable amount.
Benefits listed below are not subject to deductible:
- Outpatient Kidney Dialysis Treatment
- Outpatient Cancer Treatment (Radiotherapy, Chemotherapy, Immunotherapy, Stereotactic Radiotherapy)
- Erythropoietin
- Immunosuppressant drugs prescribed for treatment of organ transplants
However, the co-insurance of 10% shall apply.
A short-stay ward is a ward in an accident and emergency department of a restructured hospital for patients who need a short period of inpatient monitoring and treatment.
Yes, you will need to bring the other insurer's claim settlement letter to the hospital/day surgery centre and request them to submit the claim electronically (e-file), inclusive of the claim settlement amount paid by Group Hospital & Surgical under GREAT SupremeHealth.
At the same time, you will need to notify claims department by submitting a copy of the Group Hospital & Surgical claim settlement letter to us.
Submit a copy of the "MediSave payment and claims" statement together with your final medical bills. You can follow the steps outlined below to download your CPF MediSave Transaction statement.
a. Log in to my cpf Online Services with your Singpass.
b. Click on My Statement at the sidebar.
c. Scoll to Section B and select MediSave and Healthcare Insurance Claims and Reimbursement.
d. Select the relevant dates and click Proceed.
e. Click on the amount at MediSave Payment or MediShield Life/Integrated Shield Plan Payment to view the claim details.
Yes, you can still submit the bills to make claims if your pre and post hospitalisation visits are related to your surgery or treatment.
Simply provide us with your doctor's memo with the following details:
a. A statement that your surgery or treatment has been rescheduled because of the Covid-19 situation.
b. Details of both the original and rescheduled dates, for example, from 16 March 2023 rescheduled to 16 June 2023.
Submit your medical bills with the doctor's memo to us to make your claims.
As your pre and post hospitalisation claims are valid for 120 and 180 days respectively, they may no longer be valid due to your rescheduled surgery or treatment.
Please be assured that we'll still process your claims as long as these expenses are eligible based on your policy coverage. You may refer to your policy contract or contact your Financial Representative to find out the details of your eligible claimable expenses.