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Great Eastern app

Manage your insurance plans in a snap
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With this app, you'll have complete access to the latest details on your Great Eastern policies anytime, anywhere.
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Download it on your mobile phone

Access these features on the go

View policy details

Answers to your policy-related questions are now available at your fingertips. Conveniently browse through policy summaries to get up-to-date information on your coverage, premium amounts, payment methods and more.

View accumulated wealth

Check your aggregated wealth value, track investment performance and update policy preferences through the app's self-service features.

Make fund transactions

Manage your funds to aim for the best returns. View fund performance, perform fund switch, premium apportionment, and more.

Update personal particulars

Update personal particulars, such as your mobile number, email address and mailing address. With SingPass MyInfo, you can avoid the hassle of uploading supporting documents.

#lifeproof your future with the Great Eastern app

Whether it’s staying protected from the unexpected or keeping track of your wealth — get the information you need to #lifeproof your future on the Great Eastern app.

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#lifeproof your future with the Great Eastern app

Make the best use of GE app to assess your protection needs

A one-stop policy management app

A one-stop policy management app

Gain access to all your Great Eastern policy details and common policy services all in one app.

Make changes on the go

Make changes on the go

Update personal particulars, switch funds and more using the self-service features.

Secure and convenient

Secure and convenient

Conveniently access this app and all Great Eastern digital platforms using Great ID, our single sign-in identity.

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Are you a Great Eastern policyholder?

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Go ahead, download the app

FAQs

Getting started

The Great Eastern Singapore app is a one-stop policy servicing mobile app that allows you to easily access your Great Eastern Singapore policy information and e-services to manage your wealth and protection policies.

With the Great Eastern Singapore app, you’ll have 24/7 access to:

Policy information:

  • Access details of all your Great Eastern Singapore insurance policies.
  • See the aggregated wealth and protection value of all your Great Eastern Singapore policies.

Make a service request:

  • Submit investment-linked product service requests for fund switch, fund withdrawal and premium apportionment.
  • Update your mobile number, email address and mailing address via MyInfo and SingPass.

Great Eastern Singapore policyholders who have signed up for Great ID.

Great Eastern Singapore app is available on both the Apple AppStore and Google Play. Download the app and enjoy greater convenience today.

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available to both Great Eastern policyholders and non-Great Eastern policyholders. Learn more about the Great ID.

If you’ve already signed up for Great ID through other Great Eastern digital products or the eConnect web portal, you can use the same Great ID to connect to the Great Eastern Singapore app. Otherwise, register for Great ID before signing in to the Great Eastern Singapore app.

Please click here for more information on Great ID.

Performing transactions

From the “Services” tab, select either “Investments” or “Personal particulars” to submit a service request.

As a customer of Great Eastern Singapore, you have to complete and pass the Customer Knowledge Assessment (CKA) before making transactions on your investment-linked policies, specifically on fund switch. If you wish to receive appropriate recommendations that take into account your investment objectives, financial situation and particular needs, you may seek advice from your financial representative.

Step 1. Select “Switch funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund switch.

Step 5. Select the fund to switch out.

Step 6. Enter switch out details.

Step 7. Select the fund to switch in.

Step 8. Enter switch in details.

Step 9. Confirm your fund switch details before submitting.

Step 10. Agree to the terms and conditions.

Step 11. Enter the one-time password.

Step 1. Select “Withdraw funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund withdrawal.

Step 5. Assess the impact of withdrawal.

Step 6. Select withdrawal type.

Step 7. Select the account to withdraw (for SLA account).

Step 8. Select funds to withdraw.

Step 9. Enter withdrawal details.

Step 10. Select settlement option.

Step 11. Confirm your fund withdrawal details before submitting.

Step 12. Agree to the terms and conditions.

Step 1. Select “Apportion premium” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for premium apportionment.

Step 5. Apportionment premiums by percentage or by dollar amount.

Step 6. Confirm your premium apportionment details before submitting.

Step 7. Agree to the terms and conditions.

Step 1. Select “Personal particulars” from the “Services” tab.

Step 2. Select “Update mobile number”, “Update email address” or “Update address”.

Step 3. You’ll be directed to MyInfo to sign in and authorise the use of your personal particulars.

Step 4. Confirm your updated details on the Great Eastern Singapore app before submitting.

Sign in using biometric authentication so you don’t have to remember another User ID and password. Activate “Biometric login” found in the “More” tab

You can check on the status of your submitted service request via the bell icon on the “Home” tab or via “Notifications” on the “More” tab.

Viewing past transactions

Yes, you can view service requests made through this application.

No, you’ll only be able to view service requests that were made directly through this application.

Problems launching the app

You can try any of these solutions:

  • Ensure you have a stable internet connection.
  • Update your app by checking the Apple AppStore or Google Play for the latest version.
  • Close all background apps, including the Great Eastern Singapore app. Launch the app again.
  • Restart your phone.

If you’re still unable to solve the problem, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can try any of these solutions:

  • Close the Great Eastern Singapore app. Launch the app again.
  • Update your app by checking the Apple AppStore or Google Play for the latest version.
  • Restart your phone.

If you’re still unable to solve the problem, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

Terms and conditions

This is to provide better service to our app users. This data allows us to analyse and identify system performance issues associated with certain mobile devices so that we can make improvements accordingly.

Contacting us

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

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