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Great Eastern app

Manage your insurance plans in a snap
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With this app, you'll have complete access to the latest details on your Great Eastern policies anytime, anywhere.
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Access these features on the go

View policy details

Answers to your policy-related questions are now available at your fingertips. Conveniently browse through policy summaries to get up-to-date information on your coverage, premium amounts, payment methods and more.

View accumulated wealth

Check your aggregated wealth value, track investment performance and update policy preferences through the app's self-service features.

Make fund transactions

Manage your funds to aim for the best returns. View fund performance, perform fund switch, premium apportionment, and more.

Update personal particulars

Update personal particulars, such as your mobile number, email address and mailing address. With SingPass MyInfo, you can avoid the hassle of uploading supporting documents.

#lifeproof your future with the Great Eastern app

Whether it’s staying protected from the unexpected or keeping track of your wealth — get the information you need to #lifeproof your future on the Great Eastern app.

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#lifeproof your future with the Great Eastern app

Make the best use of GE app to assess your protection needs

A one-stop policy management app

A one-stop policy management app

Gain access to all your Great Eastern policy details and common policy services all in one app.

Make changes on the go

Make changes on the go

Update personal particulars, switch funds and more using the self-service features.

Secure and convenient

Secure and convenient

Conveniently access this app and all Great Eastern digital platforms using Great ID, our single sign-in identity.

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Are you a Great Eastern policyholder?

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Go ahead, download the app

FAQs

Getting started

The Great Eastern Singapore app is a one-stop policy servicing mobile app that allows you to easily access your Great Eastern Singapore policy information and e-services to manage your wealth and protection policies.

With the Great Eastern Singapore app, you’ll have 24/7 access to:

Policy information:

  • Access details of all your Great Eastern Singapore insurance policies.
  • See the aggregated wealth and protection value of all your Great Eastern Singapore policies.

Make a service request:

  • Submit investment-linked product service requests for fund switch, fund withdrawal and premium apportionment.
  • Update your mobile number, email address and mailing address via your Singpass profile.

Great Eastern Singapore app is available on both the Apple App Store and Google Play. Download the app and enjoy greater convenience today.

Great Eastern Singapore policyholders who have signed up for Great ID or Singpass.

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available to both Great Eastern policyholders and non-Great Eastern policyholders.

Learn more about Great ID.

If you’ve already signed up for Great ID through other Great Eastern digital products or the eConnect web portal, you can use the same Great ID to connect to the Great Eastern Singapore app. Otherwise, register for Great ID before signing in to the Great Eastern Singapore app.

Learn more about Great ID.

Logging in with the Singpass mobile app

Step 1. Select “Singpass” from the login screen.

Step 2. Tap on the Singpass QR code. You’ll automatically be directed to the Singpass mobile app.

Step 3. Log in using your Singpass biometric or 6-digit passcode.

Step 4. Upon a successful login, you’ll be directed back to the Great Eastern Singapore app.

You can download the Singpass Mobile app on Google Play or the Apple App Store. Once downloaded, follow the instructions in the app and complete a one-time setup.

Yes, you can still access the Great Eastern Singapore app using Great ID and biometrics.

No, we’ll need you to use your Singpass mobile app to log in.

Sensitive transactions, such as fund switching, will not be available when you log in using the Singpass mobile app. If you’ve already signed up for Great ID, you can use it to connect to the Great Eastern Singapore app for full access. Otherwise, register for Great ID before signing in to the Great Eastern Singapore app.

Learn more about Great ID.

Performing transactions

From the “Services” tab, select either “Investments” or “Personal particulars” to submit a service request.

As a customer of Great Eastern Singapore, you have to complete and pass the Customer Knowledge Assessment (CKA) before making transactions on your investment-linked policies, specifically on fund switch. If you wish to receive appropriate recommendations that take into account your investment objectives, financial situation and particular needs, you may seek advice from your financial representative.

Step 1. Select “Switch funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund switch.

Step 5. Select the fund to switch out.

Step 6. Enter switch out details.

Step 7. Select the fund to switch in.

Step 8. Enter switch in details.

Step 9. Confirm your fund switch details before submitting.

Step 10. Agree to the terms and conditions.

Step 11. Enter the one-time password.

Step 1. Select “Withdraw funds” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for fund withdrawal.

Step 5. Select withdrawal type.

Step 6. Select the account to withdraw (for SLA account).

Step 7. Assess the impact of withdrawal.

Step 8. Select funds to withdraw.

Step 9. Enter withdrawal details.

Step 10. Select settlement option.

Step 11. Confirm your fund withdrawal details before submitting.

Step 12. Agree to the terms and conditions.

Step 1. Select “Apportion premium” from the “Services” tab.

Step 2. Check your Customer Knowledge Assessment (CKA) status. Complete the CKA if you haven’t done so.

Step 3. Complete the eligibility check.

Step 4. Select the policy for premium apportionment.

Step 5. Apportionment premiums by percentage or by dollar amount.

Step 6. Confirm your premium apportionment details before submitting.

Step 7. Agree to the terms and conditions.

Step 1. Select “Personal particulars” from the “Services” tab.

Step 2. Select “Update address”, “Update contact details”, or “Update email address”.

Step 3. You’ll be directed to your Singpass profile to sign in and authorise the use of your personal particulars.

Step 4. Confirm your updated details on the Great Eastern Singapore app before submitting.

Sign in using biometric authentication so you don’t have to remember another User ID and password. Activate “Biometric login” found in the “More” tab

You can check the status of your submitted service request in the “Notifications” tab.

Viewing past transactions

Yes, you can view service requests made through this application.

No, you’ll only be able to view service requests that were made directly through this application.

Marketing consent

It is not required. However, you are encouraged to give consent to receive the latest updates on our product, services, promotions, financial planning advice, and insurance news.

It is not required. However, you are encouraged to give consent to receive the latest updates on our product, services, promotions, financial planning advice, and insurance news.

You can complete the withdrawal of marketing consent form to stop receiving promotional and marketing updates.

Beneficiary viewing

Yes, nominee details of a trust policy will be displayed on the Great Eastern Singapore app, however, trustee details are currently not supported. This will be added in a future enhancement.

Yes, nominee details made under the old Nomination of Beneficiary framework will be displayed on the Great Eastern Singapore app. You can seek help from our customer service if your policy’s nominee details are not displayed.

All life, term, personal accident, Eldershield Comprehensive, and Eldershield Valueplus policies that provide death coverage are eligible for nomination.

Depending on the type of existing nomination, you can remove your existing nomination or make a new nomination at any time by submitting the respective forms.

Dependants’ Protection Scheme (DPS)

If you’re insured under DPS with Great Eastern Life before 1 April 2021, you’ll see your existing DPS policy and the new DPS policy in the Great Eastern Singapore app until 31 March 2021. From 1 April 2021, the Great Eastern Singapore app will only show the new DPS policy.

Learn more about the new DPS.

If you’re insured under DPS with Great Eastern Life or NTUC Income before 1 April 2021, your new DPS policy will only be effective starting 1 April 2021.

Learn more about the new DPS.

View policy contract

All life and accident and health (A&H) policies that commenced from 22 August 2019, excluding Eldershield and Great CareShield, are available on the app.

Step 1. Select your life or accident and health (A&H) policy to view policy details.

Step 2. Tap on the ellipsis icon (three dots) at the top right corner.

Step 3. Select “View policy contract”.

This may be caused by a poor internet connection. Ensure you have a stable internet connection and try again. If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

Problems launching the app

You can try any of these solutions:

  • Ensure you have a stable internet connection.
  • Update your app by checking the Apple App Store or Google Play for the latest version. (The device OS needs to be minimally iOS 13 or Android 8 to work properly)
  • Close all background apps, including the Great Eastern Singapore app. Launch the app again.
  • Restart your phone.

If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can try any of these solutions:

  • Close the Great Eastern Singapore app. Launch the app again.
  • Update your app by checking the Apple App Store or Google Play for the latest version.
  • Restart your phone.

If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

Please tap on “Send again” to receive a new OTP. Enter the new OTP to proceed. If the problem persists, you can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

Terms and conditions

This is to provide better service to our app users. This data allows us to analyse and identify system performance issues associated with certain mobile devices so that we can make improvements accordingly.

Contacting us

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

You can contact our customer service at 1800 248 2888 or +65 6248 2888, or email us at wecare-sg@greateasternlife.com.

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