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Critical Illness Claim

Simply follow these steps to make a claim.

Step 1: Select your diagnosis

After selecting your diagnosis, please:
  1. Download and complete the respective documents
  2. Obtain supporting documents from your doctor, where it is necessary.

How to apply for the Doctor's Statement

Download and print the relevant Doctor's Statement template (as above) to be completed by the attending medical specialist in the relevant field. You will be required to pay a fee for the application. Depending on the type of hospital, the process will be different.


For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.

For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

Step 2: Submit your documents

 a. Your Great Eastern Financial Representative

 b. Customer Service Centre

 c. By post:


Attention to: Life Claim Department

The Great Eastern Life Assurance Company Limited

1 Pickering Street

Great Eastern Centre #01-01

Singapore 048659

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