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Make a long-term care claim

Follow these steps to make a claim.

Step 1: Prepare the required documents

Download these documents
  1. Claimant's Statement
    Complete this form for us to find out more details.
  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.
  3. Doctor's Statement
    Learn more about completing the document below.

How to apply for the Doctor's Statement

Depending on the type of hospital, the process will be different and applicable after you have been diagnosed. Download and print the relevant Doctor's Statement template (as above) and bring it along with you to the hospital/clinic. The Doctor Statement is to be completed by the doctor who certified the disability. You will be required to pay a fee for the application. 

For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.

For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

Step 2: Attach supporting documents

All available laboratory and test results.

Step 3: Submit your documents

a. Your Great Eastern Financial Representative

b. Customer Service Centre

c. By post:

Attention to: Life Claim Department

The Great Eastern Life Assurance Company Limited

1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

How to check your claim status

For General Insurance claims, visit our General Insurance claims page.