Great ID

One ID, zero hassle





Sign up for a Great ID account and gain access to apps and services such as the Great Eastern app, eConnect and Great Eastern Rewards. 

How to sign up

You can sign up for Great ID through any of these digital apps or services:


GREAT ID gives you secured access to Great Eastern’s digital services


An ID for everyone

One ID for all Great Eastern digital services

Great Eastern policyholders can use GREAT ID to access Great Eastern App and eConnect for policy services and Great Eastern Rewards for rewards and promotions.

A personalised experience

A personalised experience

Get personalised experience on our platforms with the GREAT ID, and access the right digital services.

We value your privacy

We value your privacy

Great ID gives you a peace of mind, with two-factor authentication, and biometric sign-in for added security.

Frequently Asked Questions

Getting started

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available only to Great Eastern policyholders.

All you need are a valid email address and an existing Great Eastern policy.

No, a unique Great ID account will ensure that you are given access to the right digital services.

Create a Great ID account

Use Great ID to sign in securely to digital services such as the Great Eastern app, eConnect and Great Eastern Rewards. 

Here are the steps to take to create a Great ID account. Please note our Privacy Policy before signing up:

Step 1 Go to the Great ID sign in screen on eConnect or any Great Eastern mobile applications (Great Eastern appGreat Eastern Rewards) and register for a Great ID account.

Step 2 Verify that you are a policy holder either via Personal ID or Policy number.

Step 3 Enter the following information:

i. Your name.
ii. A valid email address. This will be used as your sign-in ID.
iii. Create a password.

Step 4 Follow the instructions on the next screen to verify your email address. You can find the verification code in your email inbox.

Note: If you get a message that there is already an account with the email address you provided, then it is likely that an account was created earlier. Please refer to “What should I do if I forget my password?” for instructions on how to reset your password.

Verifying yourself as a Great Eastern policyholder will allow us to give you access to the right digital services.

Here are the steps to take to verify yourself:

If you already have Great ID but has not verified as policyholder, you can proceed to:

eConnect or Great Eastern app, sign in with your Great ID and follow the instructions to verify yourself as a Great Eastern Customer.

Great Eastern Rewards “Me” page, and verify yourself as a Great Eastern Customer.

  1. Verify that you are a policy holder either via Personal ID or Policy number
  2. A One-Time Password (OTP) will be sent to your mobile number in our records. If this is not your mobile number, on this page, select “I am using a different number”, and you can update us using Singpass MyInfo.
  3. Enter the OTP and you’re done with the verification process.

The policy number is an 8- or 10-digit number (omit the dash when key in the policy number) found in the following documents:

  • Policy schedule page
  • Renewal premium notice
  • Payment official receipt

Here’s an example of the policy schedule page:

Example of the policy schedule page

There might be a mismatch of your details in our records. Please update your details or contact our customer service.

Change Great ID password or unlock account

If you would like to change your password, you can follow the steps below:

Step 1 Sign in to eConnect.

Step 2 Go to Manage Great ID.

Step 3 Log in to your Great ID by entering your password.

Step 4 Select “Change Password”.

Step 5 Provide current and new password.

If you have forgotten your password, please follow the steps below:

Step 1 In the Great ID sign in screen, go to the “Forgot your password?” link.

Step 2 Enter your email address.

Step 3 Verify your mobile or email by using the verification code sent to your mobile or email inbox.

Step 4 Enter a new password.

Note: You will only receive a verification code if the Great ID exists.

Update Great ID OTP mobile number

Follow the steps below if you wish to change the mobile number used to receive your Great ID one-time password (OTP).

There are 3 ways you can update your mobile number:

Method 1: If you are an existing Great Eastern app user, you can update your mobile number:

  • on the one-time password (mobile OTP) screen by choosing “I am using a different number” you can update using Myinfo.
  • after successfully signing in to Great Eastern app, go to Services > Personal particulars > Update Contact details and you can update using Myinfo.

Method 2: If you are not an existing user, you may sign up for Great ID and update your mobile number via Singpass Myinfo during the sign up process.

Method 3: You can download and complete the Update of Personal Particulars form and send it to us through one of the following ways:

  • Email it to
  • Mail it to 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659.
  • Submit it in person to our Customer Service Centres at Great Eastern Centre or Great Eastern @ Changi from 9am to 5.30pm, Monday to Friday (excluding public holidays).

Sign in with Singpass

Great Eastern app

Step 1 Select “Singpass” from the login screen.

Step 2 Tap on the Singpass QR code. You’ll automatically be directed to the Singpass mobile app.

Step 3 Log in using your Singpass biometric.

Step 4 Upon a successful login, you’ll be directed back to the Great Eastern app.

Note: If you do not have a Great ID, you will be prompted to create one with a valid email.

You can download the Singpass Mobile app on Google Play or the Apple App Store. Once downloaded, follow the instructions in the app and complete a one-time setup.

Yes, you can still access the Great Eastern app using Great ID and biometrics.

No, we’ll need you to use your Singpass mobile app to log in.

Yes, you will have full access to Great Eastern app. You will be able to perform transactions such as updating of personal particulars, fund switching, change payment method and etc.

Learn more about Great ID.

Set up biometric sign-in

You can enable GreatID biometric sign-in on Great Eastern app and Great Eastern Rewards app for a more seamless login experience.

Great Eastern app

Sign in using biometric authentication so you don’t have to remember another User ID and password. Activate “Biometric login” found in the “More” tab

For Great Eastern policyholders

You will still be able to sign in to your Great ID account and continue using Great Eastern Rewards.


You can email our customer service at or call them from 9am to 5.30pm, Monday to Friday at:

  • 1800 248 2888 (if you’re in Singapore)
  • +65 6248 2888 (if you’re overseas)