Great ID

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available only to Great Eastern policyholders.

All you need are a valid email address and an existing Great Eastern policy.

No, a unique Great ID account will ensure that you are given access to the right digital services.

Here are the steps to take to create a Great ID account. Please note our Privacy Policy before signing up:

Step 1 Go to the Great ID sign in screen on eConnect or any Great Eastern mobile applications (Great Eastern app, Great Eastern Rewards) and register for a Great ID account.

Step 2 Verify that you are a policy holder either via Personal ID or Policy number.

Step 3 Enter the following information:

i. Your name.
ii. A valid email address. This will be used as your sign-in ID.
iii. Create a password.

Step 4 Follow the instructions on the next screen to verify your email address. You can find the verification code in your email inbox.

Note: If you get a message that there is already an account with the email address you provided, then it is likely that an account was created earlier. Please refer to “What should I do if I forget my password?” for instructions on how to reset your password.

Verifying yourself as a Great Eastern policyholder will allow us to give you access to the right digital services.

Here are the steps to take to verify yourself:

If you already have Great ID but has not verified as policyholder, you can proceed to:

eConnect or Great Eastern app, sign in with your Great ID and follow the instructions to verify yourself as a Great Eastern Customer.

Great Eastern Rewards “Me” page, and verify yourself as a Great Eastern Customer.

1. Verify that you are a policy holder either via Personal ID or Policy number
2. A One-Time Password (OTP) will be sent to your mobile number in our records. If this is not your mobile number, on this page, select “I am using a different number”, and you can update us using Singpass MyInfo.
3. Enter the OTP and you’re done with the verification process.

The policy number is an 8- or 10-digit number (omit the dash when key in the policy number) found in the following documents:

• Policy schedule page
• Renewal premium notice
• Payment official receipt

Here’s an example of the policy schedule page:

There might be a mismatch of your details in our records. Please update your details or contact our customer service.

If you would like to change your password, you can follow the steps below:

Step 1 Sign in to eConnect.

Step 2 Go to Manage Great ID.

Step 3 Log in to your Great ID by entering your password.

Step 4 Select “Change Password”.

Step 5 Provide current and new password.

If you have forgotten your password, please follow the steps below:

Step 1 In the Great ID sign in screen, go to the “Forgot your password?” link.

Step 2 Enter your email address.

Step 3 Verify your mobile or email by using the verification code sent to your mobile or email inbox.

Step 4 Enter a new password.

Note: You will only receive a verification code if the Great ID exists.

There are 3 ways you can update your mobile number:

Method 1: If you are an existing Great Eastern app user, you can update your mobile number:

• on the one-time password (mobile OTP) screen by choosing “I am using a different number” you can update using Myinfo.
• after successfully signing in to Great Eastern app, go to Services > Personal particulars > Update Contact details and you can update using Myinfo.

Method 2: If you are not an existing user, you may sign up for Great ID and update your mobile number via Singpass Myinfo during the sign up process.

Method 3: You can download and complete the Update of Personal Particulars form and send it to us through one of the following ways:

• Email it to wecare-sg@greateasternlife.com.
• Mail it to 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659.
• Submit it in person to our Customer Service Centres at Great Eastern Centre or Great Eastern @ Changi from 9am to 5.30pm, Monday to Friday (excluding public holidays).

Step 1 Select “Singpass” from the login screen.

Step 2 Tap on the Singpass QR code. You’ll automatically be directed to the Singpass mobile app.

Step 3 Log in using your Singpass biometric.

Step 4 Upon a successful login, you’ll be directed back to the Great Eastern app.

Note: If you do not have a Great ID, you will be prompted to create one with a valid email.

You can download the Singpass Mobile app on Google Play or the Apple App Store. Once downloaded, follow the instructions in the app and complete a one-time setup.

Yes, you can still access the Great Eastern app using Great ID and biometrics.

No, we’ll need you to use your Singpass mobile app to log in.

Yes, you will have full access to Great Eastern app. You will be able to perform transactions such as updating of personal particulars, fund switching, change payment method and etc.

Learn more about Great ID.

Sign in using biometric authentication so you don’t have to remember another User ID and password. Activate “Biometric login” found in the “More” tab

You will still be able to sign in to your Great ID account and continue using Great Eastern Rewards.

You can email our customer service at wecare-sg@greateasternlife.com or call them from 9am to 5.30pm, Monday to Friday at:

• 1800 248 2888 (if you’re in Singapore)
• +65 6248 2888 (if you’re overseas)