⚠️ ALERT: We have been alerted to calls from people posing as Great Eastern staff or agents on matters regarding CareShield Life. Please do not respond to such calls or divulge any personal information. 

Make a premium payment

Initial payment

Here are a few things you need to do if you're making a premium payment for your policy the first time.

Indicate your proposal number when making payment

You can find your proposal number (e.g. IOH1234567) in your application acknowledgement email, or in the SMS you receive after submitting your application.

Getting your policy number

If you need your policy number, you can ask your financial representative, or get in touch with our customer service at 1800 248 2888 or through email at wecare-sg@greateasternlife.com.

Payment methods

Follow these steps to pay:
  1. Open and sign in to your mobile banking app. 
  2. Navigate to PayNow to scan or upload a screenshot of the QR code. 
  3. All values will be auto-populated and you will just need to verify the company name and payment amount. 
  4. Confirm the payment.

Upon successful payment, you will receive a payment notification from your bank. Once we receive your payment, we will also send you a notification to confirm receipt of payment.

Increase your PayNow QR daily transfer limit

If you are banking with OCBC, DBS/POSB, UOB, HSBC or Maybank, you can now increase your PayNow daily transfer limit from $5,000 to up to $200,000. You can do this via your mobile banking app or through internet banking before you proceed with your PayNow payment.

A summary of the transaction limits offered by each participating bank can be found in the annex of the media release by The Association of Banks in Singapore (ABS).

Pay using your proposal or policy number through any of the following: 

  • Any AXS machine. 
  • AXS m-Station via your smartphone or tablet 
  • AXS e-Station via the AXS website.
Follow these steps to pay:
  1. Select Great Eastern Life (10 digits) as your policy type.
  2. Select Premium as your payment type. 
  3. Enter your proposal or policy number, payment amount, name and contact number. 

Allow at least 2 business days for your policy status to be updated after payment.

When making payment via AXS, you will need to make multiple transactions if your premium is above the transaction limit. Visit the AXS website to find out more about the available payment modes and transaction limit. 

You can pay via billing organisation with the following banks, using your policy number:

  • OCBC 
  • DBS/POSB
  • UOB
  • Standard Chartered Bank
Follow these steps to pay:

For Accident & Health policies -

  1. If you are OCBC/DBS/POSB account holder, select Great Eastern Life (10 digits) as the billing organisation. For UOB or Standard Chartered Bank account holder, select Great Eastern Life - Accident & Health policies as the billing organisation.
  2. Enter your policy number in the bill reference. 
  3. Click on Pay Bills to complete the payment. 

For Life policies - 

  1. Select Great Eastern Life (10 digits) as the billing organisation. 
  2. Enter your policy number in the bill reference. 
  3. Click on Pay Bills to complete the payment. 

Allow at least 2 business days for your policy status to be updated after payment.

If your premium amount is above the transaction limit, you will need to make multiple transactions. If you have any queries, please contact your bank for assistance.

Do not transfer premiums to your financial representative’s bank account. This is to prevent the mixing of funds, and to ensure a clear separation of money belonging to you and your financial representative.

Follow these steps to pay:

1. Perform a fund transfer to Great Eastern Life’s OCBC bank account with the following details:

  • Bank: Oversea-Chinese Banking Corporation Ltd
  • Account number: 501-219000-001

2. Enter your proposal or policy number in the payment description or comments.

Allow at least 3 business days for your policy status to be updated after payment.

Follow these steps to pay:

Send a crossed cheque payable to “The Great Eastern Life Assurance Co. Ltd”. 

  1. Write your proposal or policy number on the back of cheque. 
  2. Mail your cheque to Great Eastern head office at: The Great Eastern Life Assurance Company Ltd. 1 Pickering Street #01-01, Great Eastern Centre, Singapore 048659 • OR drop-off at the contactless drop box marked “Cheque” at any of the Great Eastern Service Centres.

You can pay by Cash or NETS personally at any of the Great Eastern Service Centres using your proposal or policy number.

Our counter servicing hours are 9.00am to 4:30pm, Monday to Friday (excluding Public Holidays):

Great Eastern Life Assurance Company Ltd

1 Pickering Street #01-01,
Great Eastern Centre,
Singapore 048659

Great Eastern @ PLQ

2 Tanjong Katong Rd #13-01,
Paya Lebar Quarter Tower 3,
Singapore 437161

Great Eastern @ Beach Road

Great Eastern House,
49 Beach Road,
Singapore 189685

Renewal or regular payments

Consider using Giro to ease your regular or renewal premium payment.

For policyholders in Singapore

Follow these steps to pay by PayNow QR:

Using eConnect:

  1. Select PayNow QR as your payment method via My Services Request > e-Payment Services. A unique QR code will be generated for your particular transaction.
  2. Open and sign in to your mobile banking app (e.g. OCBC Digital, DBS PayLah!, UOB TMRW etc.).
  3. Navigate to PayNow to scan or upload a screenshot of the QR code for your transaction.
  4. All values will be auto-populated and you will just need to verify the company name and payment amount.
  5. Confirm the payment.

Using the Great Eastern app:

  1. Go to Services > Payment > Make payment.
  2. Select the policy you want to pay for.
  3. Select the transaction type.
  4. Select PayNow QR as your payment method. A unique QR code will be generated for your particular transaction.
  5. Open and sign in to your mobile banking app (e.g. OCBC Digital, DBS PayLah!, UOB TMRW etc).
  6. Navigate to PayNow to upload a screenshot of the QR code for your transaction.
  7. All values will be auto-populated and you will just need to verify the company name and payment amount.
  8. Confirm the payment.

Upon successful payment, you will receive a payment notification from your bank. Once we receive your payment, we will also send you a notification to confirm receipt of payment.

Please note that payment using PayNow QR is only available for 10-digit SGD policies.

You can pay via billing organisation with the following banks, using your policy number

  • OCBC
  • DBS/POSB
  • UOB
  • Standard Chartered Bank
Follow these steps to pay:

For Accident & Health policies -

  1. If you are OCBC/DBS/POSB account holder, depending on your policy type, select Great Eastern Life (10 digits) or Great Eastern Life (8 digits) as the billing organisation. For UOB or Standard Chartered Bank account holder, select Great Eastern Life - Accident & Health policies as the billing organisation.
  2. Enter your policy number in the bill reference. 
  3. Click on Pay Bills to complete the payment. 

For Life policies - 

  1. Depending on your policy type, select Great Eastern Life (10 digits) or Great Eastern Life (8 digits) as the billing organisation. 
  2. Enter your policy number in the bill reference. 
  3. Click on Pay Bills to complete the payment. 

Allow at least 2 business days for your policy status to be updated after payment.

If your premium amount is above the transaction limit, you will need to make multiple transactions. If you have any queries, please contact your bank for assistance.

Do not transfer premiums to your financial representative’s bank account. This is to prevent the mixing of funds, and to ensure a clear separation of money belonging to you and your financial representative.

Pay using your policy number through any of the following 

  • AXS machines: Over 900 stations islandwide.
  • AXS m-Station: Download the app on your mobile device via the Apple App Store or Google Play.
  • AXS e-Station: Via the AXS website
How to pay:
  1. Select Great Eastern Life (10 digits) for 10-digit policy numbers, or Great Eastern Life (8 digits) for 8-digit policy numbers and DPS/ElderShield policies.
  2. Select Premium as your payment type. 
  3. Enter your policy number, payment amount, name and contact number. 

Allow at least 2 business days for your policy status to be updated after payment.

When making payment via AXS, you will need to make multiple transactions if your premium is above the transaction limit. Visit the AXS website to find out more about the available payment modes and transaction limit.

  • Note that credit card payment is available for all Accident & Health policies and new SGD regular premium life policies submitted from 15 October 2020 onwards. 
  • For life policies launched after July 2014 and inforce before 15 October 2020, only OCBC-GE Cashflo card can be used.
  • This payment method is not applicable for regular UL policies.

You can pay using your policy number through any of the following ways:

For one-time credit card payment,

  • go to My Service Requests > e-Payment Services on eConnect
  • go to Services > Payment > Make payment on the Great Eastern app.

For recurrent credit card payment, go to Services > Payment > Change payment method on the Great Eastern app.

If you do not have access to the Great Eastern app or eConnect, please complete a credit card authorisation form. You can get the form through one of the following ways:

Set up your GIRO payment arrangement instantly* using the Great Eastern app. Go to Services > Payment > Change payment method.

Alternatively, download the GIRO application form and follow the instructions to complete and submit it. Payment will be debited from your designated bank account on the preassigned payment date upon approval of the GIRO application.

* Applicable only if the debiting bank is OCBC.

You may pay by Cash or NETS personally at any of the Great Eastern Service Centres using your policy number.

Our counter servicing hours are 9.00am to 4:30pm, Monday to Friday (excluding Public Holidays):

Great Eastern Life Assurance Company Ltd

Pickering Street #01-01,
Great Eastern Centre,
Singapore 048659

Great Eastern @ Paya Lebar Quarter

2 Tanjong Katong Road #13-01,
Paya Lebar Quarter Tower 3,
Singapore 437161

Great Eastern @ Beach Road

49 Beach Road,
Great Eastern House,
Singapore 189685

Great Eastern @ Westgate

1 Gateway Drive #18-00,
Singapore 608531

Please do not send cash through the mail.

Follow these steps to pay by cheque: 

Send a crossed cheque payable to “The Great Eastern Life Assurance Co. Ltd”. 

  1. Write your policy number on the back of cheque. 
  2. Mail your cheque to Great Eastern head office at: The Great Eastern Life Assurance Company Ltd. 1 Pickering Street #01-01, Great Eastern Centre, Singapore 048659 • OR drop-off at the contactless drop box marked “Cheque” at any of the Great Eastern Service Centres.

These are the details you need in order to pay by telegraphic transfer: 

  1. Name of policyholder 
  2. Policy number 
  3. Name of payee: The Great Eastern Life Assurance Co. Ltd 
  4. Name and address of bank: Oversea-Chinese Banking Corporation, 65 Chulia Street, OCBC Centre, Singapore 049513 (SWIFT code: OCBCSGSG) 
  5. Great Eastern Life bank account number (OCBC): 501-036925-001 (Singapore dollars policy) or 501-009492-201 (US dollars policy) 

Please note that all bank charges related to the remittance will be borne by you. 

Ensure your financial representative is authorised by Great Eastern, and that your payments are processed through our ePayment service (ePAY).

Cash payment
  • Your financial representative is authorised to handle a maximum of $2,500 per policy per payment.
  • Your financial representative can only collect a maximum of $10,000 in total at any time for payments they make through ePAY. 

For cash payments, you'll receive an electronic receipt via email, in addition to the SMS and email notification after payment is made.

Please retain these receipts as documentary proof of payment made to your financial representative.

Collection receipt

You'll receive SMS and email notifications after payment is made. These notifications contain a reference number and shall collectively be considered as the collection receipt of payment to Great Eastern.

Disclaimer

Great Eastern is liable for up to a maximum cash limit of $2,500 ("the Limit") or the policy premium due, whichever is lower, subject to the customer producing the Collection Receipt as documentary proof. To the extent permitted by law, Great Eastern will not be liable to a customer for any loss, damage, claim, cost, liability, suit, proceeding or expense or any other liability arising from the issuance of the Collect Receipt in breach of the Limit and conditions herein.

For policyholders in Brunei

Internet banking

This service is available for all Great Eastern Life policies payments at Standard Chartered Bank (SCB) and Baiduri Bank Berhad (Baiduri).

For SCB accountholders, select Add A New Biller and Make a One Time Payment.

For Baiduri accountholders, select Funds Transfer within Bank.

Enter your policy number in Payment Description section for “Premium”, “APL” or “Policy Loan” payment.

Cash Deposit Machine (CDM) / Automatic Teller Machine (ATM)

Payment can only be made at SCB CDMs and ATMs only

Enter your policy number and premium amount.

Cheque Dropbox / Cheque Deposit Machine

This service is available for all Great Eastern Life policies at SCB and Baiduri 

  1. Cross your cheque and make it payable to “The Great Eastern Life Assurance Co. Ltd”
  2. Write your name, policy number and purpose of payment (Premium, APL or Policy Loan) on the back of the cheque

Please do not transfer premiums to your representative's bank account. This is to prevent the mixing of Customer's monies with the Representative's own funds, and to ensure clear segregation of monies belonging to the Customers and the Representative.

You can pay by cash or cheque personally at Great Eastern Life office.

For cheque payments, 
  1. Cross your cheque and make it payable to “The Great Eastern Life Assurance Co. Ltd”
  2. Write your name, policy number and purpose of payment (Premium, APL or Policy Loan) on the back of the cheque

Please visit here to view our latest counter servicing hours.

Please do not send cash through the mail.

You may use telegraphic transfer if you are residing overseas.

These are the details you need to pay by telegraphic transfer.

  1. Name of policyholder 
  2. Policy number 
  3. Purpose of payment: Premium, APL or Loan 
  4. Name of payee: The Great Eastern Life Assurance Co. Ltd 
  5. Name and address of bank: 
    1. Standard Chartered Bank: G01-02 Wisma Haji Mohd Taha Building, Jalan Gadong, BSB BE4119 (SWIFT code: SCBLBNBB) 
    2. Baiduri Bank Berhad: Block A Unit 1-4, Kiarong Complex, Lebuhraya, Sultan Hassanal Bolkiah BE1318, Brunei Darussalam. (SWIFT code: BAIDBNBB)
  6. Great Eastern Life bank account number 
    1. Standard Chartered Bank: 01-001-029883-00
    2. Baiduri Bank Berhad: 08-00-110-43471

Please note that all bank charges related to the remittance will be borne by the policyholder.

Overseas payment

If you stay overseas, you can pay your premium by bank draft or telegraphic transfer. For payment by telegraphic transfer, the details of our bank account are as follows:

Bank name: Oversea-Chinese Banking Corporation Ltd
Bank address: 65 Chulia Street OCBC Centre Singapore 049513

OCBCSGSG (Swift code)

Great Eastern Life Bank Account Number with OCBC:

  • 501-036925-001 (Singapore Dollars Policy)
  • 501-009492-201 (US Dollars Policy)

Name of Payee: The Great Eastern Life Assurance Co Ltd

Please note that policyholders bear all bank charges related to the remittance. Please remember to state the policy number and name of the policyholder when remitting payment to us.

If you are sending a draft to us, our address is:
1 Pickering Street
#13-01 Great Eastern Centre
Singapore 048659

Please remember to write the policy number and name of the policyholder when remitting payment to us.