Select your country and language

Total and Permanent Disability

Simply follow these steps to make a claim.

Step 1: Prepare the required documents

(a) Download these documents

  1. Claimant's Statement 
    Complete this form for us to find out more details.

  2. Clinical Abstract Application
    This form provides us with your consent to attain your medical information from the hospital on your behalf.

  3. Doctor's Statement
    Learn more about completing the document below
(i) For Great Eastern Life (GEL) policies claim:

(ii) For Dependants' Protection Scheme (DPS) claim only, or both GEL and DPS claims:

(b) Attach supporting documents

  • Available laboratory or test results

  • Medically boarded out letter (if applicable)

  • Police report and newspaper clipping (if the Total and Permanent Disability or Permanent Incapacity was due to accidental or unnatural causes)

  • Termination letter from your last employer or CPF Statement showing your last employment contribution (if applicable and for DPS policy only)

  • Doctor's Statement fee receipt (for DPS policy only)

How to apply for the Doctor's Statement

Depending on the type of hospital, the process will be different and applicable after you have been diagnosed. Download and print the relevant Doctor's Statement template (as above) and bring it along with you to the hospital/clinic. The Doctor Statement is to be completed by the doctor who certified the disability. You will be required to pay a fee for the application. 

For restructured hospital (public hospital), apply through the hospital's Medical Report Office (MRO). This may take approximately 6-8 weeks.


For private hospital, pass the doctor's statement to your attending doctor to complete during your visit.

Step 2: Submit your documents

 a. Your Great Eastern Financial Representative

 b. Customer Service Centre

 c. By post:


Attention to: Life Claim Department

The Great Eastern Life Assurance Company Limited

1 Pickering Street

Great Eastern Centre #01-01

Singapore 048659

View other claims

Back to top