Credit Life Insurance Customer Care
Great Eastern Life Indonesia

Procedures for Submitting Information Requests and Complaints

Policyholders can contact us in various ways:

• Call our Customer Contact Center at (021) 2554 3800 (Monday-Friday, 9:00 AM - 4:30 PM).
• Contact Great Eastern Life Indonesia via WhatsApp at +62 811 956 3800.
• Send an email through our Customer Contact Center at wecaregroup-ID@greateasternlife.com.
• Complete and sign the Complaint Submission form and mail it to:

Great Eastern Life Indonesia

Menara Karya, 5th Floor

Jl. H.R. Rasuna Said Kav X-5 No. 1-2

South Jakarta 12950