Services for Great Eastern Life Indonesia Corporate Insurance Customers

Procedures for Submitting Information Requests and Complaints

Policyholders can contact us in various ways:

• Contact our Customer Contact Center telephone service at the
  telephone number:(021) 2554 3800 (Monday-Friday, 09.00 am - 05.00 pm)
  
• Contact Great Eastern Life Indonesia WhatsApp at  +62 811 956 3800
• Send an email via our Customer Contact Center service at wecaregroup-ID@greateasternlife.com
  
• Complete and sign the Complaint Submission form and send it by mail to the address:
  
  Great Eastern Life Indonesia
  Menara Karya Floor 5 and 10
  Jl.HR Rasuna Said Kav X-5 No. 1-2
  South Jakarta 12950

Download here for claim submission needs:

• Group Insurance Customer Claim Form