Requirements, Process, and How to Claim Life Insurance for Death

The guide below is for insurance claims. Please select from the menu below for your claim submission guide

Submit a claim.

What type of claim would you like to submit?

Step 1: Prepare the following documents

To verify your data, you need to submit the following documents according to the type of claim you are submitting.

For Critical Illness Claims:

Native Police
Critical Illness Claim Form
Power of Attorney for Provision of Medical Record Information (second page of Claim Form)
Doctor's Certificate for Critical Illness Claims
Medical records and photocopies of all diagnostic examination results (laboratory, radiology, ultrasound, CT scan, MRI, etc.)
Certificate of Accident if Critical Illness is caused by an Accident
Photocopy of Policyholder and Insured's Identity

Step 2: Submit documents

Once you have downloaded and completed the claim form, submit your claim along with supporting documents for verification directly to the Customer Service Center at our head office.

Head Office:
Menara Karya, 5th Floor,
Jl. HR. Rasuna Said, Block X-5, Kav. 1-2,
South Jakarta 12950 Indonesia

Phone:  021 2554 3800  (Monday-Friday, 09.00 am – 05.00 pm)
Official WhatsApp Account  +62811 956 3800
E-mail:  wecare-id@greateasternlife.com

(or the nearest branch in your city)

After verification, we will contact you to inform you of the status of your claim.

We understand the importance of a quick response, and we will contact you as soon as possible. Thank yo

Check Your Claim Status

If a complaint occurs regarding the purchase of a product/and use of a service, the Prospective Policy Holder/Customer can contact the Customer Contact Center through the methods and mechanisms determined and notified by the Company.

The Company is obliged to resolve complaints no later than within 20 (twenty) working days and the Company may extend the time limit for resolving complaints up to the following 20 (twenty) working days by notifying the Policyholder in accordance with applicable laws and regulations.