Requirements, Process, and How to Claim Life Insurance for Death

The guide below is for insurance claims. Please select from the menu below for your claim submission guide

Submit a claim.

What type of claim would you like to submit?

Step 1: Prepare the following documents

To verify your data, you need to submit the following documents according to the type of claim you are submitting.

For Death Claims:

Native police
Death Claim Form filled out correctly and completely and signed by the Heirs
Power of Attorney for Provision of Medical Record Information (second page of Claim Form)
Doctor's Certificate Form for Death Claim
Photocopy of the Insured's Identity Card
Photocopy of Family Card
Original/legalized photocopy of certificate of heirship authorized by the local government
Original/legalized photocopy of Death Certificate from Civil Service or Hospital
Original/legalized photocopy of Burial or Cremation Certificate
Original/legalized photocopy of the Accident Report that has been legalized by the local police (if the death was caused by an accident)
Death Certificate from the Embassy if you die abroad
Other documents are adjusted to the description below:

No.	Insured	Beneficiaries	Supporting Documents Required
1	Husband and wife	Husband and wife	Legalized Photocopy of Marriage Certificate Photocopy of the Insured and Beneficiary's ID Card Legalized Photocopy of Family Card of Insured and Beneficiary
2	Parent	Parent	Legalized Photocopy of Insured's Birth Certificate Photocopy of the Insured and Beneficiary's ID Card Legalized Photocopy of Family Card of Insured and Beneficiary
3	Children aged 17 years and above	Children aged 17 years and above	Legalized Photocopy of Insured's Birth Certificate Photocopy of the Insured and Beneficiary's ID Card Legalized Photocopy of Family Card of Insured and Beneficiary
4	Children under 17 years of age	Adult parents or siblings	Photocopy of the Insured and Beneficiary's ID Card Legalized Photocopy of Beneficiary Family Card Legalized Photocopy of Insured's Birth Certificate Legalized photocopy of birth certificate of sibling receiving benefits

Step 2: Submit documents

Once you have downloaded and completed the claim form, submit your claim along with supporting documents for verification directly to the Customer Service Center at our head office.

Head Office:
Menara Karya, 5th Floor,
Jl. HR. Rasuna Said, Block X-5, Kav. 1-2,
South Jakarta 12950 Indonesia

Phone:  021 2554 3800  (Monday-Friday, 09.00 am – 05.00 pm)
Official WhatsApp Account  +62811 956 3800
E-mail:  wecare-id@greateasternlife.com

After verification, we will contact you to inform you of the status of your claim.

We understand the importance of a quick response, and we will contact you as soon as possible. Thank you.

Check Your Claim Status

If a complaint occurs regarding the purchase of a product/and use of a service, the Prospective Policy Holder/Customer can contact the Customer Contact Center through the methods and mechanisms determined and notified by the Company.

The Company is obliged to resolve complaints no later than within 20 (twenty) working days and the Company may extend the time limit for resolving complaints up to the following 20 (twenty) working days by notifying the Policyholder in accordance with applicable laws and regulations.