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Your trust and support matter to us. It’s why we go the extra mile to ensure that our business is conducted responsibly. Learn more about the business practices and principles that guide us as a company.  

Robust governance

To preserve the relationship of trust that we share with our customers and stakeholders, we manage our business with a high standard of corporate governance and ensure that our customers are treated in a fair and ethical manner.

 

Better protection of data

To safeguard the company’s data and our customers, we’ve put in place a comprehensive cyber security roadmap and a maturity programme to improve our defence against new threats. 

Other initiatives

  • A code of conduct to set the standards of ethics and professional behaviour expected of employees and Financial Representatives

  • Fair dealing has been included as a key criteria in our performance assessment for senior management

  • Group Data Governance programme – protects our customers’ data and addresses violations and incidents promptly

  • Cyber-risk management framework and policies to minimise business disruption and ensure the continuity of customer service

  • A comprehensive cyber security roadmap and maturity programme to drive continuous improvement of our cyber defence against new and increasing threats
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