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Healthcare Services

Rising cost of medical care should not stop you from receiving quality medical services. We offer comprehensive medical plan equipped with a medical card that pays your medical bills. Enjoy the convenience of cashless admissions at our list of panel private hospitals by just presenting your medical card to the hospital admission counter*.

To find out more on the usage of medical cards and cashless hospital admission, please access our frequently asked questions (FAQ’s) here.

Preferred Hospitals


Preferred Hospital is a group of panel hospitals throughout Malaysia that has established exclusive partnership with Great Eastern to offer additional benefits to our policyholders during their admission using cashless facility (Guarantee Letter).

These hospitals are known for their delivery of quality and cost effective healthcare as well as services. Policyholders will enjoy savings for annual and lifetime limit with the reasonable rates offered.


  1. Waiver For Administrative Charges - Preferred Hospitals offer waivers for administrative charges that are usually not covered by their medical.
  2. Waiver For Covid-19 Screening Test - Mandatory by all Hospitals for surgical, medical and daycare procedures. The Covid-19 screening test costs up to RM270.
  3. Waiver For Cash Deposit - Besides cost savings on waivers, Preferred Hospitals will discharge policyholders without a Final Guarantee Letter and may request for a small deposit to be refunded by the hospital during follow up visits / directly to the policyholder’s credit card. This shortens discharge waiting time.

To find out more on the Preferred Hospital List and Frequently Asked Questions (FAQ's), please refer here.




Kiddo Express Programme

In our effort to continuously elevate our services, we are pleased to announce that effective 1st March 2024, Life Assured aged 12 and below requiring admission for acute infectious diseases will enjoy hassle-free admission and discharge at all Preferred Hospitals without having to wait for Guarantee Letter (GL) Processing.

Ten (10) acute infectious diagnoses are coverable under this Programme, which comprises majority of paediatric admissions. This Programme would alleviate parental anxiety in dealing with long waiting times and further enhance our customers’ experience during the course of hospitalisation in our Preferred Hospitals.

For more information, please refer here.


Matters Related To Regen Specialist Centre

Kindly be notified that any medical or health claims from REGEN SPECIALIST CENTRE located at 53-2, BLOCK D, JAYA ONE, 72A, JALAN UNIVERSITI, 46200 PETALING JAYA, SELANGOR, MALAYSIA (“RSC”) arising from, or concerning treatments carried out by Dr. Shawn Moodley (also known as Shawn Pillay) and/or ambulatory care services, will not be reimbursed with immediate effect and until further notice. Other medical or health claims from RSC will be considered in accordance with the policy contract.

Having verified with various agencies including the Malaysian Medical Council (“MMC”) and the Ministry of Health (“MOH”), there are serious questions arising regarding RSC notably with Dr. Shawn Moodley. According to the MMC, Dr. Shawn Moodley is not a registered medical practitioner in Malaysia. Furthermore, we have received confirmation that certain medical procedures performed at RSC are out of scope of RSC’s facility licensing as issued by the MOH.

Policyholders are advised to seek medical treatment at our Panel Hospital partners.

It was also brought to our attention that one MEDICAL FACTORING SOLUTIONS SDN BHD (“MFS”) has issued guarantee letters for policyholders to receive treatment at RSC and requests have been made by policyholders for Great Eastern Life Assurance (Malaysia) Berhad to pay their reimbursement claims directly to MFS.

In this regard, we wish to advise that no reimbursement claims will be paid out to third parties. Pursuant to the policy contract, medical and health claims which are admissible for payment on reimbursement bases are strictly payable only to policyholders. As such, any requests from policyholders to pay their reimbursement claims to third parties will not be acceded to, regardless of any arrangements that may be made between policyholders and such third parties.

Care and caution should be exercised in communicating this matter, particularly so that there is no misinformation regarding this matter. All information with reference to this matter should be verified with the HealthCare Services Department. Any questions arising should also be directed to the HealthCare Services Department at 1300-1300-18 or via email correspondence to

Panel Specialists and Panel Hospitals Listing

Panel Hospitals / Specialist

We have an extensive network of panel hospitals located strategically nationwide to serve our policy holders. Please click on the following link(s) on the complete list of our panel hospitals and specialists. 

Panel  Hospitals

Panel  Specialists

* Issuance of guarantee letter is subjected to validation check and fulfilment of policy terms and conditions.

How to contact us

If you have any questions concerning your medical card / admission to hospital, we are reachable 24 hours and 7 days / week at our HealthCare Services Hotline 1300-1300-18 or email us at

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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd