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Healthcare Services

Rising cost of medical care should not stop you from receiving quality medical services. We offer comprehensive medical plan equipped with a medical card that pays your medical bills. Enjoy the convenience of cashless admissions at our list of panel private hospitals by just presenting your medical card to the hospital admission counter* .

To find out more on the usage of medical cards and cashless hospital admission, please access our frequently asked questions (FAQ’s) here .

Announcement

Matters Related To Regen Specialist Centre

Kindly be notified that any medical or health claims from REGEN SPECIALIST CENTRE located at 53-2, BLOCK D, JAYA ONE, 72A, JALAN UNIVERSITI, 46200 PETALING JAYA, SELANGOR, MALAYSIA (“RSC”) arising from, or concerning treatments carried out by Dr. Shawn Moodley (also known as Shawn Pillay) and/or ambulatory care services, will not be reimbursed with immediate effect and until further notice. Other medical or health claims from RSC will be considered in accordance with the policy contract.

Having verified with various agencies including the Malaysian Medical Council (“MMC”) and the Ministry of Health (“MOH”), there are serious questions arising regarding RSC notably with Dr. Shawn Moodley. According to the MMC, Dr. Shawn Moodley is not a registered medical practitioner in Malaysia. Furthermore, we have received confirmation that certain medical procedures performed at RSC are out of scope of RSC’s facility licensing as issued by the MOH.

Policyholders are advised to seek medical treatment at our Panel Hospital partners.

It was also brought to our attention that one MEDICAL FACTORING SOLUTIONS SDN BHD (“MFS”) has issued guarantee letters for policyholders to receive treatment at RSC and requests have been made by policyholders for Great Eastern Life Assurance (Malaysia) Berhad to pay their reimbursement claims directly to MFS.

In this regard, we wish to advise that no reimbursement claims will be paid out to third parties. Pursuant to the policy contract, medical and health claims which are admissible for payment on reimbursement bases are strictly payable only to policyholders. As such, any requests from policyholders to pay their reimbursement claims to third parties will not be acceded to, regardless of any arrangements that may be made between policyholders and such third parties.

Care and caution should be exercised in communicating this matter, particularly so that there is no misinformation regarding this matter. All information with reference to this matter should be verified with the HealthCare Services Department. Any questions arising should also be directed to the HealthCare Services Department at 1300-1300-18 or via email correspondence to healthcareservices@greateasternlife.com.

Panel Hospitals/Specialist

We have an extensive network of panel hospitals located strategically nationwide to serve our policyholders. Please click on the following link(s) on the complete list of our panel hospitals and specialists.

Panel of hospitals
Panel of specialists – May
Panel of specialists – June

How to contact us

If you have any questions concerning your medical card / admission to hospital, we are reachable 24 hours and 7 days/week at our Customer Service Careline 1300-1300-18 or email us at healthcareservices@greateasternlife.com.

* Issuance of guarantee letter is subjected to validation check and fulfilment of policy terms and conditions.
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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd