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If you have further questions or need assistance, please feel free to access our Frequently Asked Questions (FAQ)


Announcements

Online Appointment System at Customer Service Centre at Head Office and Branches Nationwide

As our appointment-based system has received numerous positive feedbacks from our customers due to the enhanced servicing experience, such as a shorter waiting time, servicing efficiency and most importantly, providing the convenience, comfort and a safe environment to our customers, we would continue with this appointment-based system at our Customer Service Centre at Head Office and Branches nationwide.

Please click the following for appointment booking:

Please be advised that ONLY LIMITED SERVICING SLOTS are available daily. As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request.

We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.

For more details, please refer to e-Connect Registration Guide

 

Closure of Great Eastern Payment Counters Nationwide effective 1st February 2022

In view of the wide-ranging premium payment options that are available to our policyholders today, please be informed that the payment counters located at Great Eastern offices nationwide will be closed permanently effective on 1st February 2022.  For more information on the alternative policy related payment options, please refer to Premium Payment.

 

Revision of Interest Rate for Policy Loan, Automatic Premium Loan, Cash Bonus and Survival Benefits Accumulation

In view of the continuing current low interest rate trend and future investment outlook, please be advised that there will be a revision on interest rate for Policy Loan, Automatic Premium Loan (APL), Cash Bonus and Survival Benefits Accumulation effective 1st Jan 2022.

The revised rates are summarized below:

 

Item

Current Interest Rate

(per annum)

Revised Interest Rate

(per annum)

w.e.f 1 January 2022

Policy Loan

6.4%

6.3%

Automatic Premium Loan (APL)

6.4%

6.3%

Cash Bonus and Survival Benefits Accumulation

4.5%

4.4%

Overdue Premium Interest (Max Multiplier, Max Step-Up)

6.4%

6.3%

 

Change of business operating hours in our Customer Service Centres at our head office and nationwide branches

Please be advised that our Customer Service Centres nationwide will resume our operating hours from 8:30am to 5:15pm effective 1st November 2021.

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for Life Insurance matters, or here for General Insurance matters.

You are encouraged to use the e-Connect self-service portal to access your policy information or perform simple transactions anytime. Log on to e-Connect at http://my.gelife.co/e-Connect

If you have not set up your e-Connect account, find out how at http://my.gelife.co/e-ConnectGuide

 

e-Statement

The following year 2020 e-Statements are now available in e-Connect for policyholder’s reference:

  1. Premium Paid Statement
  2. Investment-Link Policy Annual Statement
  3. Investment-Link Sustainability Statement
  4. Universal Life Annual Statement
  5. Universal Life Annual Sustainability Statement

As part of company’s digital initiatives to enhance customers’ convenience and speed of access to policy information, the following statement will only be available in electronic version via e-Connect:

  1. Premium Paid Statement
  2. Investment-linked Policy Annual Statement
  3. Investment-Link Sustainability Statement
  4. Reversionary Bonus Annual Statement
  5. Universal Life Annual Statement
  6. Universal Life Annual Sustainability Statement

For more details, please refer to e-Statement Guide

Your eStatement is in PDF (Portable Document File) format and policyholder can access up to the last 5 years statements via eConnect. The eStatement is applicable to policy issued under Agency, Group Multiple Benefits Insurance Scheme (GMBIS) and Bancassurance. Policyholder will stop receiving physical (paper) copy of these statements.

Please refer to our Frequently Asked Questions (FAQ) for more information.

 

New Online Service Request For Direct Credit Facility

In line with the initiative to promote e-payment and hassle free service for policyholder, we are pleased to inform that effective from 20 January 2021, policyholders who are an active e-Connect users, can now update their bank account number for direct credit of policy payments via e-Connect.

For further details, please refer to the Direct Credit Registration User Guide and e-Connect Frequently Asked Questions (FAQ)

 

Discontinuation of Cash Collection for Premium Payments 

To minimize the COVID-19 transmission risk from cash handling, Head Office and Branches nationwide payment counters will also stop accepting CASH for premium payments permanently effective 6 May 2020.

Cash payment can be made through OCBC, PBB or BSN counters. Alternatively, customers may use online payment channels.

For further details, please refer to alternative payment channels

 

e-Correspondence

As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail. 

An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.

Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.

 

Investment Linked Policy Guide

As a part of our initiative to enhance customer’s awareness on their Investment-Linked Policy, this guide provides information on possible factors affecting the policy’s investment value,  and recommended steps to ensure the insurance coverage is sustainable up to the full term of the policy.

To view the Investment-Linked Policy Guide, please click here for English, Malay and Mandarin version.

Please refer to our Frequently Asked Questions (FAQ) for more information. 

 

Participating Fund Update
An electronic version of Great Eastern Life Malaysia Participating Fund Update is now available in e-Connect for policyholder’s reference.  

The Participating Fund (“Par Fund”) Update provides an overview of the Par Fund Performance for each financial year (ending on 31 December) and some insights on the future outlook of the Par Fund. This update is meant for policy participating in the profits of the Company usually in the form of reversionary bonuses, cash bonuses or terminal bonuses.

For more details, please login or register to e-Connect at https://econnect-my.greateasternlife.com  > My Portfolio > Reports & Updates > Participating Fund Update to view the latest Great Eastern Life Malaysia Participating Fund Update.

 

Increase of Total and Permanent Disability (TPD) Limit up to RM10 million per life
As part of our continuous efforts to enhance our customers’ insurance plan benefits, we are pleased to announce the TPD benefit limit will be increased to RM10,000,000 per life for all new and in-force policies (excluding Group policies) effective from 06 October 2017.

All other features and benefits as well as terms and conditions of the insurance plans remain unchanged.

For any question on the increase in TPD benefit limit, please refer to the Frequently Asked Questions (FAQ) for more information.

 

Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details
Your Insurance Policy is a long-term investment. To get the best out of your policy and allow us to serve you better, it is important that you inform us of any changes to your personal details.

Type of personal details changes/updates Via Form Submission Via Online

1) Change/Update of:

  • New (12-digit) Malaysian Identity Card Number
  • New or latest passport number and expiry date
  • Name
  • Date of Birth
  • Signature
  • Other Changes1.      

1. Please download form: Request for Person Changes

2. Complete the form and provide supporting documents. Refer to Frequently Asked Questions (FAQ) for details on the supporting document requirement.

3. Submit the documents via your agent or by mail/email to Customer Service or visit our nearest branch

Not applicable  

2) Change/Update of:-

  • Address
  • Contact Number
  • Email Address

1. Please download form:
Request for Person Changes

2. Complete the form and submit it via your agent or by mail/email to Customer Service or visit our nearest branch

For existing e-Connect User,

1.  Login to eConnect portal at https://econnect-my.greateasternlife.com

2. Click at My Account > View Profile  to update online



Please complete all relevant fields in the form and ensure your signature is executed as per the Proposal Form or the latest recorded signature.Important note:

Please refer to our Frequently Asked Questions (FAQ) for more information. 

 

Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99
Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively. 

Product Name

Plan Code

SmartMedic Xtra (SMX)

U119 – U122

SmartMedic Xtra 99 (SMX-99)

V119 – V122

 

Insured Benefits

Plan Type

SMX150

SMX150-99

(RM)

SMX200

SMX200-99

(RM)

SMX300

SMX300-99

(RM)

SMX400

SMX400-99

(RM)

Initial Overall Annual Limit

90,000

120,000

160,000

200,000

Increase to the Initial Overall Annual Limit

9,000

12,000

16,000

20,000

Overall Annual Limit

Total of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit

Overall Lifetime Limit

No limit

Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Overall Lifetime Limit, please refer to the Frequently Asked Questions (FAQ) for more information.  

                                    

Removal of Portfolio Withdrawal Condition
As part of our continuous efforts to enhance our medical insurance plans, we are pleased to announce the removal of Portfolio Withdrawal Condition for the medical products listed below effective from 16th February 2016:

1. Smart Medic (SM)

2. Smart Medic Xtra (SMX)

3. Smart Premier Health (SPH)

4. Smart Medic Enhancer (SME)

5. Smart Extender (SE)

6. Smart Extender Max (SEM)

7. IL Hospitalisation Benefits Rider (ILHB)

All other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Portfolio Withdrawal Condition, please refer to the Frequently Asked Questions (FAQ) for more information.

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e-Connect

e-Connect
e-Connect is a secured web portal that is designed exclusively for our valued policyholders. Access to your policy information or perform simple transaction from the convenience of your home or office.

We sincerely encourage you to login to e-Connect. e-Connect provides you: -

  • Overview of your insurance coverage and policy benefits
  • Access to policy financial information such as premium, payment history, policy value / fund details
  • Claims overview
  • Payer/Nominee/Beneficiary/Trustee information
  • e-Payment Services – Premium payment via Credit Card/ Debit Card
  • Change your policy's payment method
  • Change your policy's payment frequency
  • Update policy address, contact number and email address
  • Perform Fund Switch for investment-linked policy
  • Access to our fund unit price
  • Download your Premium Paid Statement (for Income tax relief), Reversionary Bonus (RB) Annual Statement, Investment Linked Policy (ILP) Annual Statement, GST Tax Invoice and ePolicy Contract
  • Download our Customer Service forms
  • Submit secured message to Customer Service via My Mailbox
  • Online purchase for selected products

For further details, please refer to e-Connect Guide and Frequently Asked Question (FAQ)

The e-Connect is accessible through our company portal www.greateasternlife.com/my or e-Connect direct link https://econnect-my.greateasternlife.com.

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Eforms

To download the forms, please click on the selected form

(All forms to be downloaded using Acrobat Reader)

Type of Service Request

Form

  • Change of Payment Mode/Method is available via e-Connect portal
  • Request for conversion of rider/term policy
  • Reduction of Sum Assured
  • Reduction of Regular Premium
  • Cancellation of rider/supplementary benefit
  • Conversion to Paid-Up/Extended Term Assurance
  • Inclusion/cancellation of vesting clause

Request for Contractual Changes                                   

 

  • Inclusion of Benefits (Traditional policies) 
  • Increase in Sum Assured (Traditional policies) 
  • Inclusion of Benefits (Investment-Linked policies)
  • Increase In Sum Assured (Investment-Linked policies)
  • Inclusion/Conversion Of Critical Illness (Investment-Linked policies)
  • Special Conversion-Upgrade/Downgrade (Standalone Medical Plan)
  • Appeal To Reduce/Waive Health Extra And/Or Exclusion
  • Note: For Simplified Cancer Plans (Plan Code 0443 and 0534), please use Request for Contractual Changes with Health Declaration (Simplified Cancer Plans) form. 

Request for Contractual Changes with Health Declaration

 

Request for Contractual Changes with Health Declaration (Simplified Cancer Plans)

 

  • Change of address/email/contact number*
  • Update of personal details
  • Change of Signature

Request for Person Changes

  • Change of Signature (Submission via e-Connect Only)
Change of Signature (For submission via e-Connect only)
  • Update of consent for marketing-related information*

Request for Change-Personal Data Consent

  • To appoint, change or revoke nominee(s) or trustee(s)

Appointment/Changes Of Nominees

  • To update/change survival benefit / cash bonus option*
    Note: Applicable for product with Cash Bonus or Survival Benefit only.
    Not applicable for Ex-OACM policy

Survival Benefits/ Cash Bonus Option Form

  • Request for auto-debit of renewal premium from credit/debit card*
    Note: Applicable for Master/Visa card issued by local banks only. Credit/debit card online registration is available via e-Connect portal. For more info on third party payor, click here

EasiPay Service

  • Request for auto-debit of renewal premium from saving/current bank account
    Note: Applicable to Bank Simpanan National (BSN), Maybank, Public Bank, CIMB Bank only.
To obtain the following forms from your respective bank:
  • Bank Simpanan Nasional (BSN) – Standing Instruction form (Autodebit)
  • Maybank (MBB) – Maybank Autodebit
  • CIMB – Direct Debit Service Instruction form
  • Public Bank Berhad (PBB) – Direct Debit Authorisation form
  • Applicable for insurance related payment made by third party payor.
    For more info on third party payor, click here
Customer Details Form for Third Party Payor

Request for direct credit of payment to bank account*
Note: Online submission is available in e-Connect. For more details on the step-by-step guide, please refer to the Direct Credit Registration User Guide

Direct Credit Facility Form

  • Update/re-activate the One-Time-Password (OTP) mobile number*

Great ID Request to Update Mobile Number

  • Request for reinstatement of policy
    Note: For Simplified Cancer plans (Plan Code 0443 and 0534), please use HEALTH WARRANTY (PSF07A) (For Simplified Cancer Plans) form

Health Warranty

Health Warranty (Simplified Cancer Plans)

  • Self-Certification of Tax Residency form for individual and entity

Tax Residency Self-Certification Form (Individual)

Tax Residency Self-Certification Form (Entity)

  • Update of car registration number for Car Assistance Programme
    Note: This Car Assistance Programme is only applicable for medical plans and other plans with car assistance benefit.

Application for Car Assistance Programme

  • Request for Full or Partial Withdrawal for Investment-Linked Plan 
Discharge Voucher for Withdrawal/Surrender for Investment-Linked Plans
  • Non-Smoker Rebate
Non Smoker's Warranty
  • Amendment of Regular Premium Apportionment
  • Switching of Funds
  • Single Premium Top-Up
  • Great Saver Rider (GSR) Without Waiver
  • Sustainability Great Saver Rider (SGSR)
Investment-Linked Plans: Application Form for Amendment


Please complete all relevant fields and your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.Important note:

  • Consent is required from the nominee/trustee/parent of nominee/assignee (if applicable).
  • The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
  • Only Form for Service Request marked with (*) can be submitted via email. For Service Request/Claims forms which are to be posted to us, please send to: 

            Menara Great Eastern
            Level 4, No. 303 Jalan Ampang
            50450 Kuala Lumpur 

  • Online submission via eConnect web portal is available for the following service request:
    • Change of payment method/ payment frequency
    • Request for auto-debit of renewal premium from credit/debit card
    • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
    • Updating of bank account number for direct credit

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Policy Statement (s)

Premium Paid Statement, Investment-Linked or Reversionary Bonus Statement
An easy and convenient way to access your policy's statement(s) using the online service portal, e-Connect or the Interactive Voice Response (IVR) system.

e-Connect
24 hours online service portal accessible by individual policy owner to check on their policy information and statements(s).

To sign-up as e-Connect user, please click here

For existing e-Connect user, please click here to login

Interactive Voice Response (IVR) system
This automated telephony system is accessible to customer by caling the Customer Service Careline number at 1300-1300 88. Please click here for the guide to the request for statement(s).

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Panel of Clinics

The panel of clinic listed by location is meant to facilitate medical check-up required for policy application purpose.

To view the full listing, please click on Panel Clinics

Clicking on the link above will open a printable file in new window. The panel clinic listing needs to be downloaded using Acrobat Reader.


Announcements 

Change of business operating hours in our Customer Service Centres at our head office and nationwide branches

Please be advised that our Customer Service Centres nationwide will resume our operating hours from 8.30am to 5.15pm effective 1st November 2021.

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for General insurance matters, or here for Life Insurance matters.

Change of Customer Careline number

Please be informed that the Customer Careline number has been changed to 1300-1300 88 and the general fax number is +603 4813 0055. 

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E-forms

                                         Type of Request    Form 
  • Request of one-off premium charge for new business/renewal/endorsement
  • Request of auto-debit of renewal premium 
  • Change/Update of credit/debit card details for auto debit payment method
  • Discontinue/Terminate auto debit authorisation
            Note: Applicable for Master/Visa Credit/Debit card issued
            by local bank only  

Easi-Pay Service Form
  • Request for direct credit of payment to bank account

 

Direct Credit Facility Form

  • Request of No Claim Discount (NCD) withdrawal
  • Request of Overseas No Claim Discount (NCD) entitlement letter
  • Cancellation of policy
  • Policy period extension
            Note: Applicable to Malaysian Motor Insurance Pool policy only      
MMIP Standard Requistion Form*
  • To appoint, change or revoke nominee(s) or trustee(s) 

 

 Appointment/Change of Nominee(s)/Trustee(s) Form

  • Request copy of Policy Schedule 
            (Attach along a copy of NRIC for verification purpose) 

   Request Policy Copy Letter

  • Declaration of No Claim upon reinstatement of lapsed/expired policy**
            (Applicable to Personal Accident policy only) **Subject to approval
   No Claim Declaration Form
  • Change of Personal details (e.g Name, Correspondence Address, Contact Details)
  • Change of Motor Policy details
           ⇨ Change of Vehicle details
           ⇨ Withdrawal / Transfer of No Claims Discount (NCD)
           ⇨ Changed of Named Driver (Attach along a copy of NRIC for new Named Driver)
           ⇨ Inclusion of Additional Benefits (e.g Windscreen, Flood, Passenger Liability, etc)
           ⇨ Other changes related to Motor
  • Change of Non-Motor Policy Details (e.g Fire/Property, Personal Accident, Medical, etc)
           ⇨ Change of Insured Person
           ⇨ Change of Risk Location / Premise Occupancy
           ⇨ Other changes related to Non-Motor
  • Cancellation of Policy
  • Change of Marketing Consent

 

 

 

 

 

Change Request Form

  • Address compliment/complaint/feedback/suggestion from customer/agent
   Customer Feedback Form
  • This form is for Policyholder to request any document type
Documents Request Form by Policyholder
  • Update/re-activate the One-Time-Password (OTP) mobile number     

 

Great ID Change Request Form

 

  • Policy-related payments made by Third Party Payor which is
    defined as any person
            EXCEPT the parties listed below:
 
              ⇨ Proposer
              ⇨ Insured Person
              ⇨ Absolute assignee
              ⇨ Intermediaries (agent,broker and financial adviser)
  • Third Party Payor Verification IS NOT applicable to the
    following payment channels:
             ⇨ Internet Banking
             ⇨ JomPay
             ⇨ ePAY
             ⇨ Collecting Banks-Cheque/Cash Deposit/Automatic Teller Machine (ATM)
             ⇨ Giro Auto Debit/Direct Authorization

            Note: To provide a copy of third party's identity document
            (e.g. NRIC, Passport), regardless of the payment amount

 

 

 

 

 

 

Third Party Payor Form

 Please complete all relevant fields and attach along the supporting document for whichever is required.

 Important Note:

  • Consent is required from the nominee/trustee/parent of nominee/assignee. (if applicable)
  • The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
  • Request Service forms marked with (*) to be submitted via walk-in to counter only. 
  • As for other forms, it can be submit via email to gicare-my@greateasterngeneral.com .
  • Not applicable to Great Eastern Life Malaysia Berhad or Great Eastern Takaful (Malaysia) Berhad's policy.

 

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Premium Payment

Cash or Cheque

Mailing to us
Cheques should be crossed to "Great Eastern General Insurance (Malaysia) Berhad". Remember to write your policy number behind it, and mail it to our head office address.

Direct Payment
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at 18th Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

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Panel of Workshop

For more information, please click here.

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Accident Assist Call Centre

Premium Payment Options For Life Insurance Policy

Payment Channel

Credit / Debit Card

JomPAY

Internet Banking

ATM

Cheque Deposit Machine

Saving / Current Account (Standing Instruction)

Over-The-Counter

Cash

Cheque

e-PAY (PayNow) at eConnect portal

✔**

             

Auto-debit facility

✔**

             

Bank Simpanan Nasional

 

   

 

CIMB Bank Berhad

 

✔*

   

✔*

   

Malayan Banking Berhad

 

 

✔*

   

OCBC Bank (Malaysia) Berhad

 

 

Public Bank Berhad

 

 

RHB Bank Berhad

 

   

 

   

Other JomPAY Participating Banks (Please refer JomPAY official website on the participating banks)

 

 

 

 

   

Note:

* Not applicable for Overseas Assurance Corporation (M) Berhad's policy.
** Visa or Master credit card issued in Malaysia and foreign country is acceptable.
** Visa or Master debit card issued in Malaysia only is acceptable.

For more information, please refer to Frequently Asked Question (FAQ).

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ePay (PayNow) from e-Connect portal

e-PAY is a secured electronic payment gateway service which allows Great Eastern’s policyholders to make payment for their policy using their credit or debit card.

Sign-up for e-Connect and enjoy paying premium online using e-PAY. Click here for guide to use e-Pay via e-Connect.

For non e-Connect users, click here for e-Connect registration guide.

For more information, please refer to Frequently Asked Question (FAQ).

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JomPAY Online

You can pay your premium or other policy related payment via JomPAY using funds from your Current or Savings accounts. No registration is required with JomPAY and most importantly, it’s available online or through your respective bank’s ATM.

Just 6 simple steps

Step 1

Logon to Internet or Mobile Banking and look for JomPAY

Step 2

Enter Biller Code: 90050 (for Great Eastern Life Policy)
Enter Biller Code: 90100 (for Great Eastern ex-OAC & BANCA Policy)

Step 3

Enter your 10-digit Policy Number in Ref-1 field (for Great Eastern Life Policy)

Enter your 8-digit Policy Number in Ref-1 field (for Great Eastern ex-OAC & BANCA Policy)

Step 4

Enter Payment Type & Mobile Phone Number in Ref-2 field

Please refer to the Types of policy payment you can pay using JomPAY section below to find out examples of Ref-2. 

Step 5

Enter your Payment Amount

Step 6

Confirm and Pay


Please refer JomPAY official website on the participating banks.

Types of policy payment you can pay using JomPAY
Effective 1st February 2022, you can pay for other policy related payment via JomPAY. To ensure your payment is updated promptly into your policy, please refer to the guide and the examples below.

Must indicate <Payment Type> and <Mobile Phone Number> in the Ref-2 field before submitting your payment.

Type of Payment

JomPAY Ref-2

Example

Premium / Automatic Premium Loan (APL) repayment

Enter <Mobile Phone Number> only

0121234567

Policy Loan (LOAN)

Enter <Payment Type> & <Mobile Phone Number>

 

LOAN 0121234567

Single Premium Top-up* (SPTU)

SPTU 0121234567

Policy Alterations* (ALTER)

ALTER 0121234567

 

Advance Premium Account* (APA)

APA 0121234567

 

Policy Reinstatement* (REVIVAL)

REVIVAL 0121234567

Non-Lapse Top-up / Miscellaneous Debt* (NLTU)

NLTU 0121234567

 

Mobile number 0121234567 is for illustration only.

*IMPORTANT NOTE:

  1. Please submit the Application Form / copy of letter issued by company requesting for payment (if applicable) through ‘My Mailbox’ in e-Connect or email to us after your payment.
  2. Electronic payment receipt is available in eConnect portal within 3 days upon receiving your payment remittance.

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Internet Banking

You can also pay your premium online from the listed banks below using your saving / current account by login to the internet banking website.

Malayan Banking Berhad

OCBC Bank (Malaysia) Berhad

Public Bank Berhad

RHB Bank Berhad

Bank Simpanan Nasional

CIMB  Bank

Note: Electronic payment receipt is available in eConnect portal within 3 days upon receiving your payment remittance.

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Cheque Deposit Machine (CDM)

You can deposit your cheque payment at OCBC Bank’s Cheque Deposit Machine by following the steps below.

OCBC

Step 1: Select preferred “Language” & Press "Enter"

Step 2: Select “Bill Payment”.

Step 3: Select "Great Eastern Life Assurance (M) Berhad”.

Step 4: Enter total amount of cheque(s).

Step 5: Press “Enter” for yes.

Step 6: Press “Enter” to confirm the amount.

Step 7: Deposit cheques (max 30 cheques in once time).

Note: Cheques must be crossed and made payable to "Great Eastern Life Assurance (Malaysia) Berhad". Please write policyholder's name, Policy Number(s) and contact number at the reverse side of the cheque.

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Automatic Teller Machine (ATM)

Payment via Automatic Teller Machine (ATM) is available at the listed banks as mentioned below.

JomPAY’s Participating Banks

Step 1: Insert ATM card*

Step 2: Select “JomPAY” under “PayBill / Bill Payment”

Step 3: Enter the [Biller Code]

  • [90050] for Great Eastern Life Policy
  • [90100] for Great Eastern ex-OAC** & BANCA*** Policy

Step 4: Enter Policy Number in Ref-1 field

  • 10-digit Policy Number for Great Eastern Life Policy
  • 8-digit Policy Number for Great Eastern ex-OAC** & BANCA*** Policy

Step 5: Enter Mobile Phone Number in Ref-2 field.

Step 6: Enter Premium Amount.

*Please use the ATM card issued by the specific bank e.g. Maybank ATM card for Maybank’s ATM.

**Policy issued by Overseas Assurance Corporations (M) Berhad

***Policy purchased through appointed banks

OCBC

Step 1: Insert OCBC ATM card and select “More Service”

Step 2: Select “Bill Payment”.

Step 3: Select “Great Eastern”.

Step 4: Select “GELA”.

Step 5: Select “Premium” or “Loan”.

Step 6: Enter 10-digit Policy Number.

Step 7: Select “Saving Account” or “Current Account”.

Step 8: Enter Premium Amount

Step 9: Press “Confirm” to confirm the payment. 

Maybank

Step 1: Insert Maybank ATM card and press “Continue”  .

Step 2: Key in ATM pin

Step 3: Select “PayBills

Step 4: Select “Registered Payee Corp”

Step 5: Enter Premium Amount and press “Yes”.

Step 6:. Select “Saving Account” or “Current Account”.

Step 7: Select “Great Eastern Life Assurance”.

Step 8: Press “Yes” to confirm the payment.

Public Bank

Step 1: Insert PBB ATM and select your preferred language

Step 2: Select “ATM”

Step 3: Select “Saving Account” or “Current Account”.

Step 4: Select “Other Service”, “More Service” and “Payment”.

Step 5: Press “Accept”.

Step 6: Enter “230” to select Great Eastern Life Malaysia (GELM)

Step 7: Select “Premium” or “Loan”.

Step 8: Enter 10-digit Policy Number

Step 9: Enter Premium Amount.

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Autodebit Facility

It is simple, secured and convenient. By using Auto-debit facility, your premium is  automatically deducted from your bank account or credit card.

For GIRO auto-deduction from saving/current bank account, kindly obtain and complete the following form from your respective bank:

Panel Banks

Form (New Application)

Additional Info

Bank Simpanan Nasional

Standing Instruction Form (Autodebit)

Bank must verified and approved the form first before submission to Great Eastern

*CIMB Bank Berhad

CIMB Bank Direct Debit Service Instruction form

Bank must verified and approved the form first before submission to Great Eastern

*Malayan Banking Berhad

Maybank Autodebit

 

Public Bank Berhad

Direct Debit Authorisation Form

For 3rd party account: The form must be verified and approved by the bank first before submission to Great Eastern

*Not applicable for Overseas Assurance Corporation (M) Berhad's policy

You can also use our EasiPay service, a hassle-free auto-deduction from VISA or MASTERCARD for:

  • credit card issued by Local or Foreign banks
  • debit card issued by Local banks’ only

Upon subscribing to the auto-debit facility service, you are advised to follow the safety measures below to ensure continuous coverage of your insurance policy:

  • To check your credit card or bank account number is correctly registered as per your instructions.
  • To check your credit card or bank account statement regularly to detect if there are any irregularities with regard to the premium deduction.
  • If you suspect any unauthorized deduction has been made to your account, or any other discrepancies concerning your premium deductions, please notify your bank and Great Eastern Life Assurance (Malaysia) Berhad immediately by calling our Customer Service Careline at 1300-1300 88 or email to wecare-my@greateasternlife.com.

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd