Select your country and language
Singapore
Malaysia
  • English
Indonesia
Brunei
Life Insurance
General Insurance

Announcements
e-Connect
Eforms
Policy Statement(s)
Premium Payment
JomPAY
Panel of Clinics

If you have further questions or need assistance, please feel free to access our Frequently Asked Questions (FAQ’s) here.


Announcements

Extension of Medical Rider Coverage up to Age 99 Years

Great News!  Customer can now enjoy an extension of their medical coverage up to age 99 years next birthday without medical underwriting.   This option* is applicable to Investment-Linked policy with the following inforce medical riders:

  • SmartMedic (SM)
  • SmartMedic Xtra (SMX)
  • Smart Extender Max (SEM)
  • Smart Extender (SE)
  • Smart Medic Enhancer  (SME)

This option* is valid for a limited time from 1 August 2018 until 31 May 2020 for customers up to age 69 years next birthday during the validity period.  Customer with previous claim(s) and sub-standard rating is also eligible. Application will be opened for a limited time frame for each policy which is based on 30 days before or 30 days after the basic policy anniversary date.

*Terms and conditions apply

Please refer to our Frequently Asked Question (FAQ) for more information. 

 

Customer Service Satisfaction Survey

The Life Insurance Association of Malaysia (LIAM), Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA) in consultation of Bank Negara Malaysia (BNM) had developed the Insurance and Takaful Industry’s Client Charter in January 2018 as a commitment to provide the highest standard of service to customers.

In order to measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia (http://www.nielsen.com/my) to conduct a customer satisfaction survey. The survey will be conducted from 2 July 2018 to 7 September 2018.

Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.

In case of any doubt or if you wish to re-confirm this survey, kindly do call our customer care line at 1300-1300 88.

Please refer to our Frequently Asked Question (FAQ) for more information. 

 

The Goods and Services Tax (GST)
We are pleased to advise effective 1 June 2018, GST for standard rated goods and services has been revised from 6% to 0% as per the Goods and Services Tax (Rate of Tax) (Amendment) Order 2018 gazette on 16 May 2018.

For more information on GST, please visit the Royal Malaysian Customs website at http://gst.customs.gov.my/en/Pages/default.aspx

In line with GST revision, policy premium and insurance charges (where applicable) that is subject to GST standard rate due on or after 1 June 2018 will be revised to 0%. Please login to e-Connect portal for your updated premium information.

Please refer to our Frequently Asked Question (FAQ) for more information on GST. 

 

Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details
Your Insurance Policy is a long-term investment. To get the best out of your policy and allow us to serve you better, it is important that you inform us of any changes to your personal details.

Type of personal details changes/updates

Via Form Submission

Via Online

1) Change/Update of:

  • New (12-digit) Malaysian Identity Card Number
  • New or latest passport number and expiry date
  • Name
  • Date of Birth
  • Signature
  • Other Changes

 

  1. Please download form:
    Request for Person Changes
  2. Complete the form and provide supporting documents. Refer to Frequently Asked Question (FAQ) for details on the supporting document requirement.
  3. Submit the documents via your agent or by mail/email/fax to Customer Service or visit our nearest branch
 Not applicable  

2) Change/Update of:-

  • Address
  • Contact Number
  • Email Address

 

  1. Please download form:
    Request for Person Changes
  2. Complete the form and submit it via your agent or by mail/email/fax to Customer Service or visit our nearest branch
  For existing e-Connect User,
  1. Login to eConnect portal at https://econnect-my.greateasternlife.com
  2. Click at My Account > View Profile  to update online

Important note:

Please complete all relevant fields in the form and ensure your signature is executed as per the Proposal Form or the latest recorded signature.

Please refer to our Frequently Asked Question (FAQ) for more information. 

 

Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99
Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively. 

Product Name

Plan Code

SmartMedic Xtra (SMX)

U119 – U122

SmartMedic Xtra 99 (SMX-99)

V119 – V122

 

Insured Benefits

Plan Type

SMX150

SMX150-99

(RM)

SMX200

SMX200-99

(RM)

SMX300

SMX300-99

(RM)

SMX400

SMX400-99

(RM)

Initial Overall Annual Limit

90,000

120,000

160,000

200,000

Increase to the Initial Overall Annual Limit

9,000

12,000

16,000

20,000

Overall Annual Limit

Total of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit

Overall Lifetime Limit

No limit

Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Overall Lifetime Limit, please refer to the Frequently Asked Question (FAQ) for more information.  

                                    

Removal of Portfolio Withdrawal Condition
As part of our continuous efforts to enhance our medical insurance plans, we are pleased to announce the removal of Portfolio Withdrawal Condition for the medical products listed below effective from 16th February 2016:

1. Smart Medic (SM)

2. Smart Medic Xtra (SMX)

3. Smart Premier Health (SPH)

4. Smart Medic Enhancer (SME)

5. Smart Extender (SE)

6. Smart Extender Max (SEM)

7. IL Hospitalisation Benefits Rider (ILHB)

All other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Portfolio Withdrawal Condition, please refer to the Frequently Asked Question (FAQ) for more information.

                                                                                                       Back to the top

 


e-Connect

e-Connect is a secured web portal that is designed exclusively for our valued policyholders. Access to your policy information or perform simple transaction from the convenience of your home or office.

We sincerely encourage you to login to e-Connect. e-Connect provides you: -

  • Overview of your insurance coverage and policy benefits
  • Access to policy financial information such as premium, payment history, policy value / fund details
  • Claims overview
  • Payer/Nominee/Beneficiary/Trustee information
  • e-Payment Services – Premium payment via Credit Card/ Debit Card
  • Change your policy's payment method
  • Change your policy's payment frequency
  • Update contact number and email address
  • Perform Fund Switch for investment-linked policy
  • Access to our fund unit price
  • Download your Statement of Life Assurance Premium Paid (for Income tax relief), Reversionary Bonus (RB) Annual Statement, Investment Linked Policy (ILP) Annual Statement and GST Tax Invoice
  • Download our Customer Service forms
  • Submit secured message to Customer Service via My Mailbox
  • Online purchase for selected products

For more information, click here for e-Connect guide and Frequently Asked Question (FAQ)

The e-Connect is accessible through our company portal www.greateasternlife.com/my or e-Connect direct link https://econnect-my.greateasternlife.com

 


E-forms

To download the forms, please click on the selected form

(All forms to be downloaded using Acrobat Reader)

Type of Service Request

Form

  • Change of Payment Mode/Method is available via e-Connect portal
  • Request for conversion of rider/term policy
  • Reduction of Sum Assured
  • Reduction of Regular Premium
  • Cancellation of rider/supplementary benefit
  • Conversion to Paid-Up/Extended Term Assurance
  • Inclusion/cancellation of vesting clause
  • Request for replacement of medical card*
    Note: A fee of RM10.00 is required
  • Update car registration Number*
    Note:Only applicable for selected rider with car towing benefit
Request for Contractual Changes
  • Change of address/email/contact number*
  • Update of personal details
  • Change of signature

Request for Person Changes

 

  • Update of consent for marketing-related information*

Request for Change-Personal Data Consent

 

  • To appoint, change or revoke nominee(s) or trustee(s)

Appointment/Changes Of Nominees

  • To update/change survival benefit / cash bonus option*
    Note: Applicable for product with Cash Bonus or Survival Benefit only.
    Not applicable for Ex-OACM policy

Survival Benefits/ Cash Bonus Option Form

 

  • Request for auto-debit of renewal premium from credit/debit card*
    Note: Applicable for Master/Visa card issued by local banks only. Credit/debit card online registration is available via eConnect portal

EasiPay Service

 

  • Request for auto-debit of renewal premium from saving/current bank account
    Note: Applicable to Bank Simpanan National (BSN), Maybank and Public Bank only.

Direct Debit / Auto Debit Authorisation

 

  • Request for direct credit of payment to bank account*

Direct Credit Facility Form

 

  • Update/re-activate the One-Time-Password (OTP) mobile number*
  • Re-print of e-Connect pin mailer password*

e-Connect & 2FA Services Form

 

  • Request for reinstatement of policy
    Note: For Great Early Cancer Care plan, please use Health Warranty (Great Early Cancer Care: Plan Code 0443) form.

Health Warranty

Health Warranty (Great Early Cancer Care: Plan Code 0443)

  • Self-Certification of Tax Residency form for individual and entity

Tax Residency Self-Certification Form (Individual)

Tax Residency Self-Certification Form (Entity)

Important note:

  • Please complete all relevant fields and your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.
  • Consent is required from the nominee/trustee/parent of nominee/assignee (if applicable).
  • The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
  • Only Form for Service Request marked with (*) can be submitted via fax or email. 
  • Online submission via eConnect web portal is available for the following service request:
    • Change of payment method/ payment frequency
    • Request for auto-debit of renewal premium from credit/debit card
    • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)

Back to the top


Policy Statement (s)

Life Assurance Premium Paid (SLAPP), Investment-Linked or Reversionary Bonus Statement
An easy and convenient way to access your policy's statement(s) using the online service portal, e-Connect or the Interactive Voice Response (IVR) system.

e-Connect
24 hours online service portal accessible by individual policy owner to check on their policy information and statements(s).

To sign-up as e-Connect user, please click here

For existing e-Connect user, please click here to login

Interactive Voice Response (IVR) system
This automated telephony system is accessible to customer by caling the Customer Service Careline number at 1300-1300 88. Please click here for the guide to the request for statement(s).

Back to the top


Premium Payment 

Payment Channel

JomPAY

Internet Banking

ATM

Phone Banking

Cheque Deposit Machine

Cash Deposit Machine

Autodebit

Over-The-Counter

Saving / Current Account


Easi_Pay (Credit card/Debit card)

Cash

Cheque

Credit Card

Great Eastern Life Assurance (Malaysia) Berhad

             

Accept MASTER or VISA card only **

Bank Simpanan Nasional

✔*

       

 

   

CIMB Bank Berhad

✔*

✔*

       

✔*

       

Malayan Banking Berhad

✔*

   

✔*

       

OCBC Bank (Malaysia) Berhad

✔*

 

     

 

Public Bank Berhad

✔*

   

 

 

RHB Bank Berhad

✔*

                 

Other JomPAY Participating Banks (Click here for details)

✔*

                   

* Not applicable for Overseas Assurance Corporation (M) Berhad's policy
** Credit card issued by local and foreign bank
** Debit card issued by local bank

Back to the top


JomPAY

You can pay your premiums via JomPAY using funds from your Current or Savings accounts. No registration is required with JomPAY. It is fast, safe and most importantly FREE for customers who are making premium payments.

Just 6 simple steps

Step 1 Logon to Internet or Mobile Banking and look for JomPAY
Step 2 Enter 90050 in the Biller Code field
(JomPAY is only available for Great Eastern Life policy for now)
Step 3 Enter your 10-digit Policy Number in Ref-1 field
Step 4 Enter your Mobile Phone Number in Ref-2 field
Step 5 Enter your Premium Amount
Step 6 Add Biller as “Favourite”

1. For the list of participating banks, please click here

2. To download the above guide, please click here.

Back to the top


Internet Banking

You can also pay your premiums via internet-banking. If you have an account in any one of these banks, you can log on to their website and pay on-line.

Malayan Banking Berhad www.Maybank2U.com.my
OCBC Bank (Malaysia) Berhad www.ocbc.com.my
Public Bank Berhad www.PbeBank.com.my
RHB Bank Berhad www.rhb.com.my
Bank Simpanan Nasional www.mybsn.com.my
CIMB  Bank www.cimbclicks.com.my

* The online transaction receipts are considered proof of payment to Great Eastern Life Assurance (M) Berhad

Back to the top


ATM Phone Banking
You can also opt to pay via ATM machine or Phone Banking facilities:

ATM

  • Public Bank
  • Maybank
  • OCBC Bank

Phone Banking

  • Maybank – Maybank Kawanku Phone Banking Service

Back to the top


Autodebit
It is simple, secure and convenient. By using Autodebit, we will automatically deduct your premium from your bank account or credit card.

By Bank
Our Panel Banks

Panel Banks

Form (New Application)

Remarks

*Bank Simpanan Nasional

Great Eastern Direct Debit/Auto Debit Authorisation (DDADA) form

 

*CIMB Bank Berhad

CIMB Bank Direct Debit Service Instruction form

Not applicable for Overseas Assurance Corporation (M) Berhad’s policy

 Malayan Banking Berhad

Great Eastern Direct Debit/Auto Debit Authorisation (DDADA) form

Not applicable for Overseas Assurance Corporation (M) Berhad’s policy

• Public Bank Berhad

Great Eastern Direct Debit/Auto Debit Authorisation (DDADA) form

 

* Form must be verified and approved by the bank first before submit to Great Eastern.
• For 3rd party account: The form must be verified and approved by the bank first before submit to Great Eastern.

You can also use our EasiPay service to pay your premium. A hassle-free auto debit facility by credit card. We will accept any local bank MASTER or VISA credit card.

Upon subscribing to this Autodebit service, you are advised to follow the safety measures below to ensure continuous coverage of your insurance policy:

  • To check your credit card or bank account number is correctly registered as per your instructions.
  • To check your credit card or bank account statement regularly to detect if there are any irregularities with regard to the premium deduction.
  • If you suspect any unauthorized premium deduction has been made to your account, or any other discrepancies concerning your premium deductions, you should notify your bank and Great Eastern Life Assurance (Malaysia) Berhad immediately. Please call our Customer Service Careline at 1300-1300 88 or you may email to wecare-my@greateasternlife.com.

Back to the top


Over The Counter

Cash or Cheque
Drive-Through Counter operational hours are Monday to Friday: 9.30am to 4.30pm
Saturday, Sunday and Public holidays: Closed

Mailing to us:
Cheques should be crossed to "Great Eastern Life Assurance (Malaysia) Berhad". Please indicate your policy number on the reverse side of the cheque and mail it to the following address:

Great Eastern Life Assurance (Malaysia) Berhad
P.O.Box 13195
50802 Kuala Lumpur, Malaysia

Direct Payment:
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at Mezzanine Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

Back to the top


Panel of Clinics

The panel of clinic listed by location is meant to facilitate medical check-up required for policy application purpose.

To view the full listing, please click on Panel Clinics

Clicking on the link above will open a printable file in new window. The panel clinic listing needs to be downloaded using Acrobat Reader.

Back to the top



Announcements 

Please be informed that the Customer Careline number has been changed to 1300-1300 88 and the general fax number is +603 4813 0055. 

Back to the top



Premium Payment

Cash or Cheque

Mailing to us
Cheques should be crossed to "Great Eastern General Insurance (Malaysia) Berhad". Remember to write your policy number behind it, and mail it to our head office address.

Direct Payment
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at 18th Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

Back to the top
 


Panel of Workshop

For more information, please click here.

Back to the top


Accident Assist Call Centre
Back to top
Need help?
Calling in Malaysia
Calling from overseas
Email us
Visit us
Make a claim
Find a Life Planning Advisor
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd