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Frequently asked questions

  1. How do I join as a Great Eastern General Insurance Agent?
    It’s simple! Simply reach out to our branches and they will be pleased to assist you. Our branch network can be found here.

  2. What is the minimum qualification to be an agent?
    The minimum education requirement for all general insurance is Sijil Pelajaran Malaysia (SPM) or higher. You will also need to pass a Pre-Contractual Exam (PCE) in order to register as a general insurance agent.

  3. Will I be trained on your products and other general insurance products after I signed up as an agent?
    Yes. We invest heavily on agency training (both technical and non-technical) to ensure you have continuous professional development. You can check the schedule of our nationwide training and register your attendance via our agency portal. Please also note that, all general insurance agents are required to attend at least 20 hours of training per year under the Continuous Professional Development (CPD) requirement by BNM and PIAM.

  4. Is there a production quota for my general insurance portfolio?
    Yes. Under the Minimum Maintenance Contract (MMC) requirement by Persatuan Insurans Am Malaysia (PIAM), all general insurance agent must meet a minimum of RM 20,000 annual gross premium during the first 2 years of their general insurance licence validity period, and RM 50,000 annual gross premium thereafter. More details will be briefed during our compulsory on-board training for agents.

  5. How will I receive my payable commission?
    Commissions are paid out on a monthly basis and will be banked directly into agents’ bank account.

  6. As a newly-joined agent, will I be entitled for benefits under the Sales Club?
    Yes, if you meet all the requisites and criteria set out during the time frame.

  7. How are profit commissions paid?
    Profit Commissions are only paid after the 3rd year in accordance to BNM guidelines.

  8. How do I receive the latest news or updates from the Company?
    Various agency communication platforms are available to keep you updated. On top of dedicated marketing staff assigned to each agent, we also communicate with our agents via SMS/WhatsApp and all important announcements/circular will be uploaded into our agency portal.

  9. How do I submit my sales to the Company?
    You may submit your sales at our branches and servicing office counters. For motor insurance and PA, you may utilise our agency portal and submit your cases anytime, anywhere at your convenience. Our agency portal also caters for online payment, and we are constantly improving and expanding our online facility for service improvement.

  10. Whom to contact should I need further assistance or have any further questions?
    You can contact our branches or servicing office nearest to you, or email us at You may also choose to contact our Customer Careline at 1300-1300 88 if you have any queries.
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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd