It’s not just what you say, it’s the way that you say it. In this week's programme, find out how communication skills and body language will help you get your message across effectively at work and at home.
Step 1: Find your communication style
How you communicate greatly influences how others perceive you, and effective communication will reduce the level of stress you feel when tackling an issue or challenge. To find out which of the three key types of communicators you are, simply take this short questionnaire. We’ll then guide you through the stress management techniques that suit your communication style.
A,B,C5
Question 1
An exciting new project is briefed in at work and you are super keen to join the project team. What do you do?
A) I wait for my boss to invite me onto the project team. My boss knows that my skills are perfect for this type of work.
B) I head straight to my boss’ office and demand that I take the lead on the project based on my experience and skillset.
C) I email my boss and request to work on the project, listing out my skills and achievements.
Pick One
Question 2
You give up your seat on the subway for a pregnant lady, only to have a rude teenager push in and take it. What do you do?
A) I glare at them hoping they will take the hint and get up.
B) I demand they stand up and show respect to the passengers in need.
C) I ask them whether they noticed that the seat is reserved for elderly people and pregnant women.
Pick One
Question 3
Your brother and sister are expecting you to host a family dinner for your mother’s birthday, even though you hosted the past three dinners. What do you do?
A) Host it anyway, because I love my mum and I don’t want to make a scene on her birthday.
B) I send my siblings an ultimatum via email saying this will be the last family event at my place. It is their turn to cook and clean
C) I organise a coffee with my siblings and explain how I’d like us all to take turns hosting family dinners. It’s time to share the load.
Pick One
Question 4
You feel unsupported by your partner as the housework is piling up and you’re expected to clean up the mess. What do you do?
A) I let the mess pile up and see if my partner notices.
B) I hand my partner a broom and a mop as soon as he or she gets home from work
C) I prepare a cleaning roster and tell my partner to agree to a weekly chore list.
Pick One
Question 5
It’s the weekend and you buy a new TV, but when you get home it doesn’t seem to work. What do you do?
A) I call the company and ask when it’s convenient for someone to come and look at it.
B) I call the company and demand that they someone immediately to come and fix.
C) I call the company and request them to send someone to come and look at the TV during business hours.
Pick One
Question 6
Your 3 year-old son throws a tantrum in the supermarket. What do you do?
A) I pick him up and run out of the store without buying anything.
B) I order him to be quiet.
Pick One
Question 6
A taxi driver mistakenly short changes you. What do you do?
A) I demand he gives me the right change.
B) I show him the error and request the correct change.
Pick One
Question 6
You’re lost in a foreign country and your partner won’t ask for directions back to your hotel. What do you do?
A) I go along with my partner, we’ll find our way eventually and it’s not worth arguing.
B) I explain that we are both tired and hungry and the sooner we ask someone, the sooner we can have dinner.
Pick One
Quiz Result
Result is A
You are The PASSIVE COMMUNICATOR
A passive communicator doesn’t like to rock the boat. You will usually go along with a situation to avoid confrontation. Whilst you often know what you want, you tend not to voice it aloud. You can often get taken advantage of by more aggressive communicators, and can feel resentful and anxious because of this. You tend to be apologetic, soft-spoken and use submissive body language. It will help you to be more assertive to communicate in a clear and calm voice. (Take the quiz again)
Download week 5 – COPING WITH STRESS guide and turn to Page 3. You’ll find the tips and tricks of stress management that work best for you.
Please note that this does not replace medical or other professional advice. For full Terms and Conditions, please click here.
Endorsed by: Glenn Graves, Psychologist at Counselling Perspective
Quiz Result
Result is B
You are THE AGGRESSIVE COMMUNICATOR
Aggressive communicators tend to put their needs above others. You use rather harsh, elevated language to push your point of view. You can be dominant in a group and often intimidating to those around you. Your body language can be overbearing and you are quick to dictate to others. You should learn to be assertive without the aggression. It will prove a much more effective communication tool for getting your point across. (Take the quiz again)
Download week 5 – COPING WITH STRESS guide and turn to Page 3. You’ll find the tips and tricks of stress management that work best for you.
Please note that this does not replace medical or other professional advice. For full Terms and Conditions, please click here.
Endorsed by: Glenn Graves, Psychologist at Counselling Perspective
Quiz Result
Result is C
You are THE ASSERTIVE COMMUNICATOR
If you are an assertive communicator you are usually also a good listener – but there’s always room for improvement! You generally communicate in a clear, concise and respectful manner, rarely raising your voice, yet you get your point across. Others feel at ease in your presence and are often motivated by you. You try not to control others and take responsibility for your actions. Try gaining a deeper appreciation of yourself and you won’t be afraid to assert your rights. (Take the quiz again)
Download week 5 – COPING WITH STRESS guide and turn to Page 3. You’ll find the tips and tricks of stress management that work best for you.
Please note that this does not replace medical or other professional advice. For full Terms and Conditions, please click here.
Endorsed by: Glenn Graves, Psychologist at Counselling Perspective
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