1. Personal Information
By interacting with Great Eastern General Insurance (Malaysia) Berhad (“Company”), submitting information to the Company, enrolling or signing up for any products or services offered by the Company, you are providing personal information to the Company.
“Personal information” means any information which relates to you and which has been or will be provided by you to the Company, including but not limited to your name, bio-data or personal profile, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, particulars of any third party insured person or beneficiary, financial and banking account information and any information which may identify you, any insured person, assignee, trustee or beneficiary, that has been or may be collected, stored, used and processed by the Company from time to time. The term “personal information” also includes sensitive personal information which means any personal information consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of any offence.
By providing personal information to the Company, you consent (and where required, explicitly consent) to such use of your personal information including sensitive personal information, in the manner set out in this Notice. Such consent and authorisation herein shall extend to any information obtained from any of the insurance policy(ies) presently provided to you, any new application to the Company for insurance, and claim processing, such historical financial or credit records, data or information whether or not provided personally.
As a general rule, if you are under the age of 18 years, the Company will obtain the consent from your parent, guardian or person who has parental responsibility you. However, if you have attained the age of 16 years and wish to effect a policy on your own life or on another life in which you have an insurable interest, you are deemed to have the capacity to give your own consent in relation to that life policy.
2. Collection of Personal Information
The Company may collect your personal information in the following manner, which includes but not limited to:
The Company may also collect and/or verify your personal information from third parties, such as a policyholder who has taken up a policy on you or for your benefit, agents, brokers, business or strategic partners of the Company and third parties from whom you have been referred to the Company, or third parties from whom the Company seeks or receives information on you in connection with your policy, which includes your policy applications, or claims, e.g., from any of the Great Eastern group of companies, other insurers or takaful providers, insurance associations and takaful associations, hospitals, clinics, motor workshops and the relevant authorities.
If you provide the Company with any personal information relating to a third party, including where you have named them as an insured person, assignee, trustee or beneficiary, or where you refer a third party to the Company for the purposes of offering the Company’s products and/or services to that third party, you represent to the Company that you have obtained the consent of the third party for you to provide the Company with their personal information for the purposes set out herein. References to “your personal information” shall include the personal information of third parties provided by you.
3. Purpose of Collection and Use of Personal Information
Your personal information may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of the Company (and its successors in title) for the following purposes:
o to comply with any law enforcement, court orders or legal process, and/or
o to protect and defend the rights or property of the Company and Great Eastern (for information, log on to greateasterngeneral.com).
The information that you have provided to the Company is necessary. If you do not provide the Company with such information, the Company may not be able to provide you with the insurance coverage and/or respond to any claim.
5. Security Measures on Your Personal Information
The Company will take reasonable efforts to protect personal information in its possession or control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, the Company cannot completely guarantee the security of any personal information the Company may have collected from or about you, or that e.g. no harmful code will enter the Company’s website (e.g. viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites.
While the Company strives to protect your personal information, the Company cannot ensure the security of the information you transmit to the Company via the Internet, and the Company urges you to take every precaution to protect your personal information when you are on the Internet. The Company recommends that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform the Company as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. The Company is not liable for any damages resulting from any security breaches related to unauthorised and/or fraudulent use of your username and password.
6. Retention of Personal Information
The Company may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation, and future underwriting and claims assessment purposes.
Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in the Company’s websites or platforms. Web beacons are usually used in conjunction with cookies and primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
The Company may employ cookies and other technologies as follows:
Some cookies the Company uses are from third party companies to provide the Company with web analytics and intelligence about the Company’s websites and platforms. These companies collect information about your interaction with the Company’s websites and platforms. The Company uses such information to compile statistics about visitors who interact with the websites, platforms and other online content related to the Company, to gauge the effectiveness of the Company’s communications, and to provide more pertinent information to its visitors.
The way which cookies can be managed depends on your browser. For more information on how to configure or disable cookies, please refer to the 'Help' option of your internet browser.
Data analytics, artificial intelligence and machine learning may be used for some of the purposes stated above.
8. Your Rights on Your Personal Information
You may access certain personal information held by the Company based on the applicable data protection laws of Malaysia.
You may access your personal information at any time by calling the Company’s Customer Service Care or visiting the Customer Portal. If you have any inquiry such as limiting the processing of certain information, including the withdrawal of consent to receive marketing information, you may contact the Company’s Customer Service Care, or write to the Company.
The Company may charge a reasonable fee for access. If you can show that the personal information held by the Company is not accurate, complete and up to date, the Company will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
If you have any complaints in respect of your personal information, you may contact the Company’s Privacy Officer.
|Great Eastern General Insurance Malaysia|
|Customer Service Care||1300 1300 88
(Press 2 for General Insurance)
|Privacy Officer||+603 2786 1162|
The Company may review and update this Notice from time to time to reflect changes in the law, changes in the business practices, procedures and structure of the Company and Great Eastern, and changes in the community's privacy expectations. It is not generally feasible to notify you of changes to this Notice and as such, you can log on to the Company’s website to obtain the latest version of the Notice at any time.
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.
Last Reviewed: 26 August 2022
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