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Contact Us

At Great Eastern, we believe in building meaningful relationships with our customers and partners.

Contact us in person at the below address, via the phone, or visit us at our customer service centres. We would like to hear from you, be it an enquiry or via our feedback form (Great Eastern Life Insurance or Great Eastern General Insurance)

Customer Service

General Line and for Overseas customer +603 4259 8888
Customer Service Careline 1300-1300 88Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.
Fax Life insurance +603 4259 8000
Fax General Insurance +603 4813 0055

Visit our Life Insurance Customer Service Centre on the Mezzanine Floor at our Head Office:

Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Visit our General Insurance Customer Service Centre on Level 18 at our Head Office:

Level 18, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Operating Hours: Monday to Friday 8:30am to 5:15pm (except Public Holiday).

Department contacts

General Insurance Complaint Handling

1300-1300 88 / +603 4259 7828
+603 4813 0055
gicare-my@greateasterngeneral.com

General Insurance Agent Recruitment

agency-my@greateasterngeneral.com

Branch Network Locations

Contact us

At Great Eastern, we want to hear from you. It’s really easy to get in touch with us, but if you have any questions – just click here and we’ll try and answer all your questions or complete our feedback form if you have any further queries. Thank you.

Life Insurance
Feedback form
General Insurance
Feedback form
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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd