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Great Eastern RM1million financial assistance programme for customers


Great Eastern General Insurance (Malaysia) Berhad


Hospitalization Cash Assistance Upon diagnosis of COVID-19 and kept in quarantine at any of the Ministry of Health Malaysia designated hospitals, we will provide a cash assistance of RM200 per day up to 60 days of hospitalization
Death Benefit

A lump sum of RM20,000 per life upon death due to COVID-19.



(a)    Insured person who is a Malaysian citizen or permanent resident having a personal accident or personal health benefits cover element in the policy (except for Compulsory Group Employee Benefits) or residential insurance policy.

(b)   Immediate family members (spouse & children aged 18 and below) of (a) above.

Programme Period From 17 February 2020 to 31 December 2020 or until the exhaustion of the Financial Assistance Programme of RM1 million, whichever is earlier.
Terms and Conditions

1.       No benefit shall be payable if the diagnosis of the COVID-19 is before the risk commencement date or reinstatement date of the policy, whichever is later.

2.      Only one claim can be made per life from Great Eastern General Insurance (Malaysia) Berhad, Great Eastern Life Assurance (Malaysia) Berhad or Great Eastern Takaful Berhad.



Frequently Asked Questions

Q: Is there any waiting period for the benefits to be payable?

A: There is no waiting period. The Financial Assistance Programme is applicable from 17 February 2020 to 31 December 2020.


Q: If I have more than 1 policy, can I make several claims?

A: No, you can only claim once per life. In the event that more than one death claim is submitted, the Company shall pay the benefit to the beneficiary of the policy strictly in the order of priority as follows: claim notification date, nomination/assignment/ownership status and risk commencement date.


Q: If my spouse and I have been diagnosed with COVID-19, can I claim for both of us?

A: Yes, both claims will be admissible subject to the terms and conditions of this Financial Assistance Programme.


Q: Is this benefit payable on top of existing benefits such as hospital benefit and daily cash allowance at Malaysian Government Hospital from existing policies?

A: Yes, it will be paid on top of your existing benefits. All existing benefits are payable in accordance to the existing policy terms and conditions.


Q: How do I submit my claims?

Please click here.


 Q: Who should I contact if I have further questions?

A: Please contact any of the following:

Great Eastern General Insurance (Malaysia) Berhad

Customer Service Hotline

1300 1300 88 (Press 2)

+603-42597888 (Press for General Insurance )


Customer Service Email:-

Claims Hotline :-

1300 13 1088

Claims Related Enquiry :-

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd