To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.
You are advised to use Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.
For official proof and verification, we would require you to submit the following documents for the type of claim you are making.
Document Requirements for Death Claim:
|Children||Birth Certificate of Claimant|
|Parent||Birth Certificate of Deceased|
Note: For policy without nomination, Grant of Probate / Letter of Administration is required.
Additional requirements for Accidental Death:
Additional requirements for Death due to Natural Causes (Illnesses):
If death occurred outside of Malaysia:
Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur
We will write to you to inform you of the status of the claim.
We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!
To read frequently asked questions about claims, click here.