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Claims

To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

For claims submission related to COVID-19 Medical Plan Coverage Programme, please refer to COVID-19 Medical Plan Coverage Programme Checklist and COVID-19 Questionnaire for Life Assured as a guide.

SUBMISSION OF MEDICAL AND LIFE CLAIMS

Medical Claims Submission

You are advised to use Requirement Checklist for Individual & Group Health Claims Submission as a guide on documents requirement for the Medical Claims Submission.

You may submit the claim documents via following channels:

a)     Through your servicing agent.

b)     Drop box at Agent Service Centre (Head Office / Branches)

c)      Post the claim forms along with supporting documents to us

         Menara Great Eastern
         Level 16, HealthCare Service Department
         No. 303 Jalan Ampang
         50450 Kuala Lumpur

Please be informed that all supporting claims documents must be duly certified by an authorised party, i.e. Claims Officer or Customer Service Officer or Public Notary or Advocate & Solicitor or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Group Sales Manager or Unit Sales Manager. In addition, for claims incurred outside Malaysia (except Singapore), the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary in the relevant foreign country.

 

Life Claims Submission

You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.

You may also submit the claim via the following channels:

a)     For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.

You may refer to the eClaims User Guide for more details.

b)      Through your servicing agent

c)     Drop box at Head Office or Branches.
         View Location of Head Office and Branches

c)     Post the claim forms along with supporting documents to us

         Menara Great Eastern
         Level 1, Claims Department
         No. 303 Jalan Ampang
         50450 Kuala Lumpur

Please be informed that all supporting claims documents must be duly certified by authorised parties, i.e. Claims Officer or Customer Service Officer or Public Notary or Advocate & Solicitor or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Group Sales Manager or Unit Sales Manager. In addition, for claims incurred outside Malaysia (except Singapore), the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary in the relevant foreign country.

IMPORTANT NOTE:

Death certificate is a mandatory requirement for death claim submission. In the absence of death certificate, we will not be able to proceed with the claim. Burial permit is not acceptable. You may refer to the Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

Make Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.


      Step 1: Get the following documents

          Document Requirements for Death Claim:

  1. Death Claim Form - Claimant's Statement
  2. Original copy of Letter of Authorisation/Consent (3 copies)
  3. Death Certificate duly certified
  4. Claimant's NRIC duly certified
  5. Deceased's NRIC duly certified
  6. Death Claim Doctor's Statement
  7. Detailed Post Mortem Report duly certified
  8. Direct Credit Form

         For policy without nomination, Grant of Probate / Letter of Administration is required.

         Additional requirements for Accidental Death:.

  1. Accidental Death Benefit (ADB) Claim Form – to be completed by doctor/police department
  2. Police Report duly certified
  3. Police Investigation Report duly certified
  4. Toxicology Report duly certified if any
  5. Newspaper Cutting, if any
  6. Deceased's Driving License duly certified, if due to road traffic accident

         If death occurred outside of Malaysia:

  • Confirmation letter from National Registration Department
  • Certified True Copy of Deceased's full passport book / Citizenship Certificate.

Step 2: Submit documents

a)     Online claim submission:

  • For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.

       b)     Through your servicing agent

       c)     Drop box at Head Office or Branches.
               View Location of Head Office and Branches

       d)     Post the claim forms along with supporting documents to us

                Menara Great Eastern
                Level 1, Claims Department
                No. 303 Jalan Ampang
                50450 Kuala Lumpur


Check Claim Status for Life and Medical Insurance

a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us for:

To know more about claims, you can read Frequently Asked Questions.


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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd