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To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

You are advised to use Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

Make a Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.
Document Requirements for TPD Claim:

  1. TPD Benefits Claim Form
  2. TPD Claim – Doctor’s Statement
  3. Original copy of Letter of Authorisation/Consent (3 copies)
  4. Employment Termination Letter duly certified
  5. Life Assured's NRIC duly certified
  6. Claimant's NRIC duly certified (if different from Life Assured)
  7. Clinic/Hospital Consultation Card duly certified
  8. EPF Withdrawal letter duly certified, if applicable
  9. SOCSO Offer Letter/ SOCSO "Keputusan Jemaah Doktor Mengenai Keilatan" duly certified, if applicable
  10. Police Report duly certified (accidental cause)
  11. Newspaper Cutting (accidental cause), if applicable
  12. Direct Credit Form

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.

Check Claim Status for Life Insurance

Upon filing a claim, you may check on the status of your submission by emailing us at:

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd