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Claims

To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

SUBMISSION OF MEDICAL AND LIFE CLAIMS

You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.

You are advised to use Requirement Checklist for Individual & Group Health Claims Submission as a guide on documents requirement for the Medical Claims Submission.

You may submit the claim via the following channels:

a)    Online Claim Submission

  • For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.  *Available for both Life & Medical Claims

You may refer to the eClaims Customer Guide-eConnect for more details.

  • For Non-Policy Owners, click here to submit the online claim form. Upon successful submission, the claim status will be notified to the rightful party of the claim via mail or email. *Available only for Life Claims

You may refer to the eClaims Customer Guide-Corporate Website for more details

b)    Through your servicing agent

c)    At Head Office or the nearest branches.
         View Location of Head Office and Branches

d)    Post the claim forms along with supporting documents to us

        Life Claims

        Claims Department (Registration)
        Menara Great Eastern
        Level 4, Claims Department
        No. 303 Jalan Ampang
        50450 Kuala Lumpur

        Medical Claim

        Menara Great Eastern
        Level 4, Healthcare Services Department
        No. 303 Jalan Ampang
        50450 Kuala Lumpur

Please be informed that all supporting claims documents must be duly certified by authorised parties, i.e. Claims Officer or Customer Service Officer or Public Notary or Advocate & Solicitor or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Group Manager or Unit Manager. In addition, for claims incurred outside Malaysia (except Singapore), the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary in the relevant foreign country.

*Applicable to physical documents submission to Life Claims only.

IMPORTANT NOTE:

Death certificate is a mandatory requirement for death claim submission. In the absence of death certificate, we will not be able to proceed with the claim. Burial permit is not acceptable. You may refer to the Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

Make Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.


Step 1: Get the following documents

Document Requirements for TPD Claim:

  1. TPD Benefits Claim Form - Claimant's Statement
  2. TPD Claim – Doctor’s Statement
  3. Original copy of Letter of Authorisation/Consent (3 copies)
  4. Employment Termination Letter duly certified
  5. Employment Letter duly certified
  6. Life Assured's NRIC duly certified
  7. Claimant's NRIC duly certified (if different from Life Assured)
  8. EPF Withdrawal letter duly certified
  9. SOCSO Offer Letter, SOCSO "Keputusan Jemaah Doktor Mengenai Keilatan" and SOCSO Medical report duly certified.
  10. All relevant diagnostic test results or reports duly certified.
  11. Driving License duly certified, if due to road traffic accident.
  12. Police Report duly certified (accidental cause).
  13. Newspaper Cutting (accidental cause), if applicable.
  14. Direct Credit Form

Step 2: Submit documents

a)     Online claim submission:

  • For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.
  • For Non-Policy Owners, click here to submit the online claim form. Upon successful submission, the claim status will be notified to the rightful party of the claim via mail or email.

b)     Through your servicing agent

c)      At Head Office or the nearest branches.
         View Location of Head Office and Branches

d)     Post the claim forms along with supporting documents to us

        Claims Department (Registration)
        Menara Great Eastern
        Level 4, Claims Department
        No. 303 Jalan Ampang
        50450 Kuala Lumpur


Check Claim Status for Life and Medical Insurance

a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us for:

To know more about claims, you can read Frequently Asked Questions.


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Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | The Great Eastern Life Assurance Company Limited | Great Eastern General Insurance Ltd