To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

You are advised to use Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

For claims submission related to Financial Assistance Programme for COVID-19, please refer to COVID-19 Claim Submission Requirement Checklist as a guide. You may also refer to Frequently Asked Questions here.

SUBMISSION OF MEDICAL AND LIFE CLAIMS DURING MCO

With reference to the Movement Control Order (“MCO”) in effect until 28 April 2020, or any further extension to be determined and declared by the Government of Malaysia, we are offering an alternative to Policyholders to submit medical and life claim documents during this period as follows:

Medical claims submission

For individual medical claims with a total amount incurred not exceeding RM500 per submission, Policyholders may submit the documents via email at HSD_MCO_Ind_Eclaim@greateasternlife.com. Please indicate email subject as below:

i)              New claim: <New Claim> <Policy Number>

ii)             Reply to claim requirement: <Reply> <Policy Number> <Claim Number>

We seek your cooperation to ensure that the claim documents are scanned in the following sequence:

1.     Hospitalisation and Surgical – Claimant's Statement

2.     Hospitalisation and Surgical – Attending Physician's Statement

3.     Diagnostic test reports (including laboratory, X-ray, MRI, CT scan, ultrasound, histopathology report and etc)

4.     Bill and Receipts (date sort by oldest in front)

5.     Other documents

6.     Certified True Copy of Claimant’s NRIC/Passport indicating Biodata (if not submitted before)

7.     Certified True Copy of Life Assured’s NRIC/Passport/Birth Certificate  (if not submitted before)

8.     Direct Credit Facility Form (if not submitted before)

Important Note:

·         Please ensure all attachments are clear prior to uploading.

·         Emails received after 12.00pm shall be construed as received on the next working day.

·         HSD_MCO_Ind_Eclaim@greateasternlife.com is meant for claim submission. For enquiries on medical claim, please email to healthcareservices@greateasternlife.com

·         The above alternative is only applicable for medical claims with total amount incurred below RM500 per submission. For claims exceeding RM500 will have to be submitted to HQ/Branches with physical documents as per usual practice

·         Please retain the original physical documents as the Company may request for the originals for audit purpose. Failure to provide the original document upon request may result in the Company recovering the claims paid.

Should you have any queries, please feel free to contact Healthcare Services Hotline at 1300-1300-18 or email at healthcareservices@greateasternlife.com for assistance.

Life Claims Submission

Policyholders may submit the claims with COMPLETE documents via email at claims-my@greateasternlife.com. Please indicate email subject as below:

i)      New claim: <New Claim> <Policy Number>

ii)     Reply to claim requirement: <Reply> <Policy Number> <Claim Number>

Important Note:

·         Death certificate is a mandatory requirement for death claim submission. In the absence of death certificate, we will not be able to proceed with the claim. Burial permit is not acceptable. You may refer to the Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

·         Please retain the original physical documents as the Company may request for the originals for audit purpose. Failure to provide the original document upon request may result in the Company recovering the claims paid.

Should you have any enquires on Life Claims submission, please feel free to email us at claims-my@greateasternlife.com .