Customer Service - General Insurance | Great Eastern Malaysia

Announcements
General Information on Medical Repricing
E-forms
Premium Payment
Revision Notice (GEGM)
Panel of Workshop
24 Hour Auto Assistance
Client Charter & Privacy Policy
PDPA Notice – English version
PDPA Notice – Bahasa Malay version

Announcements

Change of business operating hours in our Customer Service Centres at our head office and nationwide branches

Please be advised that our Customer Service Centres nationwide will resume our operating hours from 8.30am to 5.15pm effective 1st November 2021.

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for General insurance matters, or here for Life Insurance matters.

Change of Customer Careline number

Please be informed that the Customer Careline number has been changed to 1300-1300 88 and the general fax number is +603 4813 0055.

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General Information on Medical Repricing

1. What is medical repricing?

It is a revision of medical insurance premiums due to higher medical claims than expected and increasing healthcare cost.

2. Why does healthcare cost increase?

Healthcare cost increases every year due to many reasons, for example:

· higher frequency of seeking healthcare treatments

· increase in surgical fees and prescription of drugs

· advancement in technology and equipment for healthcare treatments

· evolving lifestyle with increase in chronic illness

3. How does medical repricing take place?

Medical insurance is written based on risk sharing basis. The premiums collected are shared among the portfolio to provide payment for all medical claims. The company, Great Eastern General Insurance (Malaysia) Berhad (“GEGM”) monitors and reviews the claims performance of the entire portfolio periodically. The assessment is based on the change in number of claims, average claim amount and the average medical inflation cost. Hence, medical repricing is needed to ensure GEGM is able to provide medical coverage over the long run. Any increase in medical premiums will be applied across the entire portfolio.

4. How will medical repricing affect my medical policy?

Your premium will be revised, and you will have to pay the revised premium amount to continue enjoying the coverage. However, there will not be any change to the policy terms and conditions.

5. Can I terminate my existing medical policy and purchase another new product?

Yes, you can. However, it is not recommended to terminate your existing medical policy as you may be subject to new terms and conditions such as waiting period and higher loadings.

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E-forms

Type of Request	Form
Request of one-off premium charge for new business/renewal/endorsement Request of auto-debit of renewal premium Change/Update of credit/debit card details for auto debit payment method Discontinue/Terminate auto debit authorisation Note: Applicable for Master/Visa Credit/Debit card issued by local bank only	Easi-Pay Service Form
Request for direct credit of payment to bank account	Direct Credit Facility Form
Request of No Claim Discount (NCD) withdrawal Request of Overseas No Claim Discount (NCD) entitlement letter Cancellation of policy Policy period extension Note: Applicable to Malaysian Motor Insurance Pool policy only	MMIP Standard Requistion Form*
To appoint, change or revoke nominee(s) or trustee(s)	Appointment/Change of Nominee(s)/Trustee(s) Form
Declaration of No Claim upon reinstatement of lapsed/expired policy** (Applicable to Personal Accident policy only) Subject to approval	No Claim Declaration Form
Change of Personal details (e.g Name, Correspondence Address, Contact Details) Change of Motor Policy details ⇨ Change of Vehicle details ⇨ Withdrawal / Transfer of No Claims Discount (NCD) ⇨ Changed of Named Driver (Attach along a copy of NRIC for new Named Driver) ⇨ Inclusion of Additional Benefits (e.g Windscreen, Flood, Passenger Liability, etc) ⇨ Other changes related to Motor Change of Non-Motor Policy Details (e.g Fire/Property, Personal Accident, Medical, etc) ⇨ Change of Insured Person ⇨ Change of Risk Location / Premise Occupancy ⇨ Other changes related to Non-Motor Cancellation of Policy Change of Marketing Consent	Change Request Form
Address compliment/complaint/feedback/suggestion from customer/agent	Customer Feedback Form
Request for policy/document copy (Applicable to Policyholder/Registered Agent only)	Documents Request Form
Update/re-activate the One-Time-Password (OTP) mobile number	Great ID Change Request Form
Policy-related payments made by Third Party Payor which is defined as any person EXCEPT the parties listed below: ⇨ Proposer ⇨ Insured Person ⇨ Absolute assignee ⇨ Intermediaries (agent,broker and financial adviser) Third Party Payor Verification IS NOT applicable to the following payment channels: ⇨ Internet Banking ⇨ JomPay ⇨ ePAY ⇨ Collecting Banks-Cheque/Cash Deposit/ Automatic Teller Machine (ATM) ⇨ Giro Auto Debit/Direct Authorization Note: To provide a copy of third party's identity document (e.g. NRIC, Passport), regardless of the payment amount	Third Party Payor Form

Please complete all relevant fields and attach along the supporting document for whichever is required.

Important Note:

Consent is required from the nominee/trustee/parent of nominee/assignee. (if applicable)
The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
Request Service forms marked with (*) to be submitted via walk-in to counter only.
As for other forms, it can be submit via email to gicare-my@greateasterngeneral.com .
Not applicable to Great Eastern Life Malaysia Berhad or Great Eastern Takaful (Malaysia) Berhad's policy.

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Premium Payment

Cash or Cheque

Mailing to us
Cheques should be crossed to "Great Eastern General Insurance (Malaysia) Berhad". Remember to write your policy number behind it, and mail it to our head office address.

Direct Payment
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at 18th Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

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Panel of Workshop

For more information, please click here.

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24 Hour Auto Assistance

Contact our Auto Assistance at 03-76283722 / 03-76281523 in the event of accident.