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Change of business operating hours in our Customer Service Centres at our head office and nationwide branches

To help Malaysia curb the spread of COVID-19 during the Full Movement Control Order period, we have changed the operating hours of all our Customer Service Centres. Effective 3 June, they will operate from 8:30 am to 2:00 pm, Monday to Friday.

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for General insurance matters, or here for Life Insurance matters.

Change of Customer Careline number

Please be informed that the Customer Careline number has been changed to 1300-1300 88 and the general fax number is +603 4813 0055. 

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                                         Type of Request    Form 
  • Request of one-off premium charge for new business/renewal/endorsement
  • Request of auto-debit of renewal premium 
  • Change/Update of credit/debit card details for auto debit payment method
  • Discontinue/Terminate auto debit authorisation
            Note: Applicable for Master/Visa Credit/Debit card issued by local bank only  
Easi-Pay Service Form
  • Request for direct credit of payment to bank account


Direct Credit Facility Form

  • Request of No Claim Discount (NCD) withdrawal
  • Request of Overseas No Claim Discount (NCD) entitlement letter
  • Cancellation of policy
  • Policy period extension
            Note: Applicable to Malaysian Motor Insurance Pool policy only      
MMIP Standard Requistion Form*
  • To appoint, change or revoke nominee(s) or trustee(s) 


 Appointment/Change of Nominee(s)/Trustee(s) Form

  • Request copy of Policy Schedule 
            (Attach along a copy of NRIC for verification purpose) 

   Request Policy Copy Letter

  • Declaration of No Claim upon reinstatement of lapsed/expired policy**
            (Applicable to Personal Accident policy only) **Subject to approval
   No Claim Declaration Form
  • Change of Policyholder details (e.g Insured Name, Correspondence Address)
  • Policy period extension
  • Cancellation of policy**
  • Change of Insured Vehicle details
  • Transfer / Withdrawal of No Claim Discount (NCD)
  • Change of Named Driver (Attach along a copy of NRIC for new Named Driver)
  • Reinstate/Add extended benefit coverage (e.g windscreen,passenger liability, flood, etc)
            ** Additional supporting document is required (Click here for more info) 
Change Request Form (Motor)
  • Change of Policyholder details (e.g Insured Name, Correspondence Address)
  • Policy period extension
  • Cancellation of policy**
  • Change of Risk details (e.g Premise Occupancy, Situation of Risk)
  • Change/Add vehicle registration details for Car Assistance Programme (Applicable to selected Personal Accident policy only)
  • Add/Delete extended perils coverage
  • Revised of Sum Insured/Plan Type
     Change Request Form (Non-Motor)
  • Address compliment/complaint/feedback/suggestion from customer/agent
   Customer Feedback Form
  • Update/re-activate the One-Time-Password (OTP) mobile number     


Great ID Change Request Form



  • Policy-related payments made by Third Party Payor which is defined as any person

            EXCEPT the parties listed below:

          - Proposer

          - Insured Person

          - Absolute assignee

          - Intermediaries (agent,broker and financial adviser)

  • Third Party Payor Verification IS NOT applicable to the following payment channels:

          - Internet Banking

          - JomPAY

          - ePAY

          - Collecting Banks - Cheque/Cash Deposit/Automatic Teller Machine(ATM)

          - Giro Auto Debit / Direct Debit Authorization


Note: To provide a copy of third party's identity document (e.g. NRIC,Passport), regardless of the payment amount






Third Party Payor Form

 Please complete all relevant fields and attach along the supporting document for whichever is required.

 Important Note:

  • Consent is required from the nominee/trustee/parent of nominee/assignee. (if applicable)
  • The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
  • Request Service forms marked with (*) to be submitted via walk-in to counter only. 
  • As for other forms, it can be submit via email to .
  • Not applicable to Great Eastern Life Malaysia Berhad or Great Eastern Takaful (Malaysia) Berhad's policy.


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Premium Payment

Cash or Cheque

Mailing to us
Cheques should be crossed to "Great Eastern General Insurance (Malaysia) Berhad". Remember to write your policy number behind it, and mail it to our head office address.

Direct Payment
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at 18th Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

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Panel of Workshop

For more information, please click here.

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd