At Great Eastern, we believe in performing everything with passion and servicing our customers with confidence and taking full ownership of every customer situation by keeping and following through on commitments made.
For information about announcements, access to electronic forms (eforms), policy loans, policy statement(s), premium payment methods and to view our panel clinics, please click on the relevant links below.
Announcements
e-Connect
Eforms
Policy Statement(s)
Premium Payment
JomPAY
Panel of Clinics
If you have further questions or need assistance, please feel free to access our Frequently Asked Questions (FAQ)
Implementation of Online Appointment System at Customer Service Centre at Head Office and Branches Nationwide
As we embrace the new normal and continue to remain vigilant in ensuring the safety and health of our staff, customers, and field force, we are pleased to announce the implementation of an appointment based system to cater to your servicing needs.
The appointment-based system aims to serve two purposes - adherence to social distancing measures as well as shorter waiting periods.
Please click the following for appointment booking:
Please be advised that ONLY LIMITED SERVICING SLOTS are available daily, as we are required to comply strictly to social distancing and other safety measures required by the relevant authorities. As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request.
We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.
For more details, please refer to e-Connect Registration Guide
Discontinuation of Cash Collection for Premium Payments
To minimize the COVID-19 transmission risk from cash handling, Head Office and Branches nationwide payment counters will also stop accepting CASH for premium payments permanently effective 6 May 2020.
Cash payment can be made through OCBC, PBB or BSN counters. Alternatively, customers may use online payment channels.
For further details, please refer to alternative payment channels
e-Correspondence
As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail.
An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.
Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.
e-Statement
The 2019 Premium Paid Statement for is now available in e-Connect for policyholder’s reference.
As part of company’s digital initiatives to enhance customers’ convenience and speed of access to policy information, the following statement will only be available in electronic version via e-Connect starting from January 2019 onwards:
For more details, please refer to e-Statement Guide
Your eStatement is in PDF (Portable Document File) format and policyholder can access up to the last 5 years statements via eConnect. The eStatement is applicable to policy issued under Agency, Group Multiple Benefits Insurance Scheme (GMBIS) and Bancassurance. Policyholder will stop receiving physical (paper) copy of these statements.
Please refer to our Frequently Asked Questions (FAQ) for more information.
Investment Linked Policy Guide
As a part of our initiative to enhance customer’s awareness on their Investment-Linked Policy, this guide provides information on possible factors affecting the policy’s investment value, and recommended steps to ensure the insurance coverage is sustainable up to the full term of the policy.
To view the Investment-Linked Policy Guide, please click here for English, Malay and Mandarin version.
Please refer to our Frequently Asked Questions (FAQ) for more information.
Participating Fund Update
An electronic version of Great Eastern Life Malaysia Participating Fund Update is now available in e-Connect for policyholder’s reference.
The Participating Fund (“Par Fund”) Update provides an overview of the Par Fund Performance for each financial year (ending on 31 December) and some insights on the future outlook of the Par Fund. This update is meant for policy participating in the profits of the Company usually in the form of reversionary bonuses, cash bonuses or terminal bonuses.
For more details, please login or register to e-Connect at https://econnect-my.greateasternlife.com > My Portfolio > Reports & Updates > Participating Fund Update to view the latest Great Eastern Life Malaysia Participating Fund Update.
Increase of Total and Permanent Disability (TPD) Limit up to RM10 million per life
As part of our continuous efforts to enhance our customers’ insurance plan benefits, we are pleased to announce the TPD benefit limit will be increased to RM10,000,000 per life for all new and in-force policies (excluding Group policies) effective from 06 October 2017.
All other features and benefits as well as terms and conditions of the insurance plans remain unchanged.
For any question on the increase in TPD benefit limit, please refer to the Frequently Asked Questions (FAQ) for more information.
Extension of Medical Rider Coverage up to Age 99 Years
Great News! Customer can now enjoy an extension of their medical coverage up to age 99 years next birthday without medical underwriting. This option* is applicable to Investment-Linked policy with the following inforce medical riders:
This option* is valid for a limited time from 1 August 2018 until 31 May 2020 for customers up to age 69 years next birthday during the validity period. Customer with previous claim(s) and sub-standard rating is also eligible. Application will be opened for a limited time frame for each policy which is based on 30 days before or 30 days after the basic policy anniversary date.
*Terms and conditions apply
Please refer to our Frequently Asked Questions (FAQ) for more information.
The Goods and Services Tax (GST)
We are pleased to advise effective 1 June 2018, GST for standard rated goods and services has been revised from 6% to 0% as per the Goods and Services Tax (Rate of Tax) (Amendment) Order 2018 gazette on 16 May 2018.
For more information on GST, please visit the Royal Malaysian Customs website at http://gst.customs.gov.my/en/Pages/default.aspx
In line with GST revision, policy premium and insurance charges (where applicable) that is subject to GST standard rate due on or after 1 June 2018 will be revised to 0%. Please login to e-Connect portal for your updated premium information.
Please refer to our Frequently Asked Questions (FAQ) for more information on GST.
Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details
Your Insurance Policy is a long-term investment. To get the best out of your policy and allow us to serve you better, it is important that you inform us of any changes to your personal details.
Type of personal details changes/updates |
Via Form Submission |
Via Online |
---|---|---|
1) Change/Update of:
|
|
Not applicable |
2) Change/Update of:-
|
|
For existing e-Connect User,
|
Important note:
Please complete all relevant fields in the form and ensure your signature is executed as per the Proposal Form or the latest recorded signature.
Please refer to our Frequently Asked Questions (FAQ) for more information.
Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99
Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively.
Product Name |
Plan Code |
---|---|
SmartMedic Xtra (SMX) |
U119 – U122 |
SmartMedic Xtra 99 (SMX-99) |
V119 – V122 |
Insured Benefits |
Plan Type |
|||
---|---|---|---|---|
SMX150 SMX150-99 (RM) |
SMX200 SMX200-99 (RM) |
SMX300 SMX300-99 (RM) |
SMX400 SMX400-99 (RM) |
|
Initial Overall Annual Limit |
90,000 |
120,000 |
160,000 |
200,000 |
Increase to the Initial Overall Annual Limit |
9,000 |
12,000 |
16,000 |
20,000 |
Overall Annual Limit |
Total of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit |
|||
Overall Lifetime Limit |
No limit |
Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.
For any question on the removal of Overall Lifetime Limit, please refer to the Frequently Asked Questions (FAQ) for more information.
Removal of Portfolio Withdrawal Condition
As part of our continuous efforts to enhance our medical insurance plans, we are pleased to announce the removal of Portfolio Withdrawal Condition for the medical products listed below effective from 16th February 2016:
1. Smart Medic (SM)
2. Smart Medic Xtra (SMX)
3. Smart Premier Health (SPH)
4. Smart Medic Enhancer (SME)
5. Smart Extender (SE)
6. Smart Extender Max (SEM)
7. IL Hospitalisation Benefits Rider (ILHB)
All other features and benefits as well as terms and conditions of the products listed above remain unchanged.
For any question on the removal of Portfolio Withdrawal Condition, please refer to the Frequently Asked Questions (FAQ) for more information.
e-Connect
e-Connect is a secured web portal that is designed exclusively for our valued policyholders. Access to your policy information or perform simple transaction from the convenience of your home or office.
We sincerely encourage you to login to e-Connect. e-Connect provides you: -
For further details, please refer to e-Connect Guide and Frequently Asked Question (FAQ)
The e-Connect is accessible through our company portal www.greateasternlife.com/my or e-Connect direct link https://econnect-my.greateasternlife.com.
To download the forms, please click on the selected form
(All forms to be downloaded using Acrobat Reader)
Type of Service Request |
Form |
---|---|
|
|
|
Request for Contractual Changes with Health Declaration |
|
|
|
|
|
|
|
|
|
|
|
To obtain the following forms from your respective bank:
|
|
Customer Details Form for Third Party Payor |
|
|
|
|
|
|
|
|
|
|
|
Change of Signature (For submission via e-Connect only) |
|
Discharge Voucher for Withdrawal/Surrender for Investment-Linked Plans |
Please complete all relevant fields and your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.Important note:
Premium Paid Statement, Investment-Linked or Reversionary Bonus Statement
An easy and convenient way to access your policy's statement(s) using the online service portal, e-Connect or the Interactive Voice Response (IVR) system.
e-Connect
24 hours online service portal accessible by individual policy owner to check on their policy information and statements(s).
To sign-up as e-Connect user, please click here
For existing e-Connect user, please click here to login
Interactive Voice Response (IVR) system
This automated telephony system is accessible to customer by caling the Customer Service Careline number at 1300-1300 88. Please click here for the guide to the request for statement(s).
Payment Channel |
JomPAY |
Internet Banking |
ATM |
Cheque Deposit Machine |
Autodebit |
Over-The-Counter |
|||
---|---|---|---|---|---|---|---|---|---|
Saving / Current Account |
|
Cash |
Cheque |
Credit Card |
|||||
Great Eastern Life Assurance (Malaysia) Berhad |
Accept MASTER or VISA card only ** |
|
✔ |
✔ |
|||||
Bank Simpanan Nasional |
✔ |
✔ |
✔ |
✔ |
|||||
CIMB Bank Berhad |
✔ |
✔* |
✔* |
||||||
Malayan Banking Berhad |
✔ |
✔ |
✔ |
✔* |
|||||
OCBC Bank (Malaysia) Berhad |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|||
Public Bank Berhad |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
|||
RHB Bank Berhad |
✔ |
✔ |
|||||||
Other JomPAY Participating Banks (Click here for details) |
✔ |
✔ |
* Not applicable for Overseas Assurance Corporation (M) Berhad's policy
** Credit card issued in Malaysia and foreign country
** Debit card issued in Malaysia only
For more info on third party payor, please refer to Frequently Asked Question (FAQ)
e-PAY
e-PAY is an electronic payment gateway service which allows Great Eastern’s policyholders to make payment using their credit or debit card.
It is a secured payment channel that is designed exclusively for our valued policyholders.
Sign-up for e-Connect NOW and pay premium online using e-PAY. Click here for Easi-Pay Guide via e-Connect.
For non e-Connect users, click here for e-Connect registration guide.
For more information, please refer to Frequently Asked Question (FAQ).
You can pay your premiums via JomPAY using funds from your Current or Savings accounts. No registration is required with JomPAY. It is fast, safe and most importantly FREE for customers who are making premium payments.
Just 6 simple steps
Step 1 | Logon to Internet or Mobile Banking and look for JomPAY |
---|---|
Step 2 | Enter Biller Code: 90050 (for Great Eastern Life Policy) |
Step 3 | Enter your 10-digit Policy Number in Ref-1 field |
Step 4 | Enter your Mobile Phone Number in Ref-2 field |
Step 5 | Enter your Premium Amount |
Step 6 | Confirm and Pay |
For the list of participating banks, please click here.
You can also pay your premiums via internet-banking. If you have an account in any one of these banks, you can log on to their website and pay on-line.
Malayan Banking Berhad | www.Maybank2U.com.my |
---|---|
OCBC Bank (Malaysia) Berhad | www.ocbc.com.my |
Public Bank Berhad | www.PbeBank.com.my |
RHB Bank Berhad | www.rhb.com.my |
Bank Simpanan Nasional | www.mybsn.com.my |
CIMB Bank | www.cimbclicks.com.my |
* The online transaction receipts are considered proof of payment to Great Eastern Life Assurance (M) Berhad
ATM Phone Banking
You can also opt to pay via ATM machine or Phone Banking facilities:
ATM
Phone Banking
Autodebit
It is simple, secure and convenient. By using Autodebit, we will automatically deduct your premium from your bank account or credit card.
If you wish to change the payment method to GIRO (auto-deduction from saving/current bank account), kindly obtain and complete the following form from your respective bank:
Panel Banks |
Form (New Application) |
Remarks |
---|---|---|
Bank Simpanan Nasional |
Standing Instruction Form (Autodebit) |
Bank must verified and approved the form first before submission to Great Eastern |
*CIMB Bank Berhad |
CIMB Bank Direct Debit Service Instruction form |
Bank must verified and approved the form first before submission to Great Eastern |
*Malayan Banking Berhad |
Maybank Autodebit |
|
Public Bank Berhad |
Direct Debit Authorisation Form |
For 3rd party account: The form must be verified and approved by the bank first before submission to Great Eastern |
*Not applicable for Overseas Assurance Corporation (M) Berhad's policy
You can also use our EasiPay service to pay your premium. A hassle-free auto debit facility by credit/debit card. We will accept any VISA or MASTERCARD for:
Upon subscribing to this Autodebit service, you are advised to follow the safety measures below to ensure continuous coverage of your insurance policy:
Direct Payment:
If you prefer to make your payment personally, you can visit our cashiers at our Head Office at Mezzanine Floor or at our nearest branch.
Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed
Panel of Clinics
The panel of clinic listed by location is meant to facilitate medical check-up required for policy application purpose.
To view the full listing, please click on Panel Clinics
Clicking on the link above will open a printable file in new window. The panel clinic listing needs to be downloaded using Acrobat Reader.