Life Insurance

Announcements
e-Connect
Eforms
Policy Statement(s)
Premium Payment
JomPAY
Panel of Clinics

If you have further questions or need assistance, please feel free to access our Frequently Asked Questions (FAQ)

Announcements

E-Pay @ E-Connect Lucky Draw Campaign

Thank you for participating in the Campaign. Shortlisted participants will be contacted by a representative from our Customer Service Department to answer three (3) trivia questions correctly to qualify as a winner.

The winners will be notified via email in November 2021.

Change of business operating hours in our Customer Service Centres at our head office and nationwide branches

To help Malaysia curb the spread of COVID-19, we have changed the operating hours of all our Customer Service Centres. Effective 18 October, they will operate from 8.30am to 3.00pm, Monday to Friday.

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for Life Insurance matters, or here for General Insurance matters.

You are encouraged to use the e-Connect self-service portal to access your policy information or perform simple transactions anytime. Log on to e-Connect at http://my.gelife.co/e-Connect

If you have not set up your e-Connect account, find out how at http://my.gelife.co/e-ConnectGuide

Direct Credit Facility e-Connect Campaign Winners

Thank you for participating in the campaign. Congratulations to the winners!
To view winners list, please click below:

• April
• May
• June
• July
• August

All winners will be contacted by representative from Customer Service Department.

e-Statement

The following year 2020 e-Statements are now available in e-Connect for policyholder’s reference:

1. Premium Paid Statement
2. Investment-Link Policy Annual Statement
3. Investment-Link Sustainability Statement
4. Universal Life Annual Statement
5. Universal Life Annual Sustainability Statement

As part of company’s digital initiatives to enhance customers’ convenience and speed of access to policy information, the following statement will only be available in electronic version via e-Connect:

1. Premium Paid Statement
2. Investment-linked Policy Annual Statement
3. Investment-Link Sustainability Statement
4. Reversionary Bonus Annual Statement
5. Universal Life Annual Statement
6. Universal Life Annual Sustainability Statement

For more details, please refer to e-Statement Guide

Your eStatement is in PDF (Portable Document File) format and policyholder can access up to the last 5 years statements via eConnect. The eStatement is applicable to policy issued under Agency, Group Multiple Benefits Insurance Scheme (GMBIS) and Bancassurance. Policyholder will stop receiving physical (paper) copy of these statements.

Please refer to our Frequently Asked Questions (FAQ) for more information.

New Online Service Request For Direct Credit Facility

In line with the initiative to promote e-payment and hassle free service for policyholder, we are pleased to inform that effective from 20 January 2021, policyholders who are an active e-Connect users, can now update their bank account number for direct credit of policy payments via e-Connect.

For further details, please refer to the Direct Credit Registration User Guide and e-Connect Frequently Asked Questions (FAQ)

Revision of Interest Rate for Policy Loan, Automatic Premium Loan, Cash Bonus and Survival Benefits Accumulation

In view of the current low interest rate trend and future investment outlook on the economy impact due to Covid-19 pandemic, please be advised that there will be a revision on interest rate for Policy Loan, Automatic Premium Loan (APL), Cash Bonus and Survival Benefits Accumulation effective 1^st January 2021.

The revised rates are summarized below:

Implementation of Online Appointment System at Customer Service Centre at Head Office and Branches Nationwide

As we embrace the new normal and continue to remain vigilant in ensuring the safety and health of our staff, customers, and field force, we are pleased to announce the implementation of an appointment based system to cater to your servicing needs.

The appointment-based system aims to serve two purposes - adherence to social distancing measures as well as shorter waiting periods.

Please click the following for appointment booking:

• Customer Service Appointment Booking
• Agent Service Appointment Booking

Please be advised that ONLY LIMITED SERVICING SLOTS are available daily, as we are required to comply strictly to social distancing and other safety measures required by the relevant authorities. As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request.

We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.

For more details, please refer to e-Connect Registration Guide

Discontinuation of Cash Collection for Premium Payments 

To minimize the COVID-19 transmission risk from cash handling, Head Office and Branches nationwide payment counters will also stop accepting CASH for premium payments permanently effective 6 May 2020.

Cash payment can be made through OCBC, PBB or BSN counters. Alternatively, customers may use online payment channels.

For further details, please refer to alternative payment channels

e-Correspondence

As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail. 

An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.

Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.

Investment Linked Policy Guide

As a part of our initiative to enhance customer’s awareness on their Investment-Linked Policy, this guide provides information on possible factors affecting the policy’s investment value,  and recommended steps to ensure the insurance coverage is sustainable up to the full term of the policy.

To view the Investment-Linked Policy Guide, please click here for English, Malay and Mandarin version.

Please refer to our Frequently Asked Questions (FAQ) for more information. 

Participating Fund Update
An electronic version of Great Eastern Life Malaysia Participating Fund Update is now available in e-Connect for policyholder’s reference.  

The Participating Fund (“Par Fund”) Update provides an overview of the Par Fund Performance for each financial year (ending on 31 December) and some insights on the future outlook of the Par Fund. This update is meant for policy participating in the profits of the Company usually in the form of reversionary bonuses, cash bonuses or terminal bonuses.

For more details, please login or register to e-Connect at https://econnect-my.greateasternlife.com  > My Portfolio > Reports & Updates > Participating Fund Update to view the latest Great Eastern Life Malaysia Participating Fund Update.

Increase of Total and Permanent Disability (TPD) Limit up to RM10 million per life
As part of our continuous efforts to enhance our customers’ insurance plan benefits, we are pleased to announce the TPD benefit limit will be increased to RM10,000,000 per life for all new and in-force policies (excluding Group policies) effective from 06 October 2017.

All other features and benefits as well as terms and conditions of the insurance plans remain unchanged.

For any question on the increase in TPD benefit limit, please refer to the Frequently Asked Questions (FAQ) for more information.

The Goods and Services Tax (GST)
We are pleased to advise effective 1 June 2018, GST for standard rated goods and services has been revised from 6% to 0% as per the Goods and Services Tax (Rate of Tax) (Amendment) Order 2018 gazette on 16 May 2018.

For more information on GST, please visit the Royal Malaysian Customs website at http://gst.customs.gov.my/en/Pages/default.aspx

In line with GST revision, policy premium and insurance charges (where applicable) that is subject to GST standard rate due on or after 1 June 2018 will be revised to 0%. Please login to e-Connect portal for your updated premium information.

Please refer to our Frequently Asked Questions (FAQ) for more information on GST. 

Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details
Your Insurance Policy is a long-term investment. To get the best out of your policy and allow us to serve you better, it is important that you inform us of any changes to your personal details.

Important note:

Please complete all relevant fields in the form and ensure your signature is executed as per the Proposal Form or the latest recorded signature.

Please refer to our Frequently Asked Questions (FAQ) for more information. 

Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99
Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively. 

Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Overall Lifetime Limit, please refer to the Frequently Asked Questions (FAQ) for more information.  

Removal of Portfolio Withdrawal Condition
As part of our continuous efforts to enhance our medical insurance plans, we are pleased to announce the removal of Portfolio Withdrawal Condition for the medical products listed below effective from 16th February 2016:

1. Smart Medic (SM)

2. Smart Medic Xtra (SMX)

3. Smart Premier Health (SPH)

4. Smart Medic Enhancer (SME)

5. Smart Extender (SE)

6. Smart Extender Max (SEM)

7. IL Hospitalisation Benefits Rider (ILHB)

All other features and benefits as well as terms and conditions of the products listed above remain unchanged.

For any question on the removal of Portfolio Withdrawal Condition, please refer to the Frequently Asked Questions (FAQ) for more information.

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Eforms

To download the forms, please click on the selected form

(All forms to be downloaded using Acrobat Reader)

Please complete all relevant fields and your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.Important note:

• Consent is required from the nominee/trustee/parent of nominee/assignee (if applicable).
• The witness must be at least 18 years old and by disinterested party. Spouse/nominee listed in the policy is not allowed to be the witness.
• Only Form for Service Request marked with (*) can be submitted via email. For Service Request/Claims forms which are to be posted to us, please send to: 

            Menara Great Eastern
            Level 4, No. 303 Jalan Ampang
            50450 Kuala Lumpur 

• Online submission via eConnect web portal is available for the following service request:
  • Change of payment method/ payment frequency
  • Request for auto-debit of renewal premium from credit/debit card
  • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
  • Updating of bank account number for direct credit

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Policy Statement (s)

Premium Paid Statement, Investment-Linked or Reversionary Bonus Statement
An easy and convenient way to access your policy's statement(s) using the online service portal, e-Connect or the Interactive Voice Response (IVR) system.

e-Connect
24 hours online service portal accessible by individual policy owner to check on their policy information and statements(s).

To sign-up as e-Connect user, please click here

For existing e-Connect user, please click here to login

Interactive Voice Response (IVR) system
This automated telephony system is accessible to customer by caling the Customer Service Careline number at 1300-1300 88. Please click here for the guide to the request for statement(s).

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Premium Payment 

* Not applicable for Overseas Assurance Corporation (M) Berhad's policy
** Credit card issued in Malaysia and foreign country
** Debit card issued in Malaysia only

For more info on third party payor, please refer to Frequently Asked Question (FAQ)

e-PAY
e-PAY is an electronic payment gateway service which allows Great Eastern’s policyholders to make payment using their credit or debit card.

It is a secured payment channel that is designed exclusively for our valued policyholders.

Sign-up for e-Connect NOW and pay premium online using e-PAY. Click here for Easi-Pay Guide via e-Connect.

For non e-Connect users, click here for e-Connect registration guide.

For more information, please refer to Frequently Asked Question (FAQ).

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Internet Banking

You can also pay your premiums via internet-banking. If you have an account in any one of these banks, you can log on to their website and pay on-line.

* The online transaction receipts are considered proof of payment to Great Eastern Life Assurance (M) Berhad

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ATM Phone Banking
You can also opt to pay via ATM machine or Phone Banking facilities:

ATM

• Public Bank
• Maybank
• OCBC Bank

Phone Banking

• Maybank – Maybank Kawanku Phone Banking Service

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Autodebit
It is simple, secure and convenient. By using Autodebit, we will automatically deduct your premium from your bank account or credit card.

If you wish to change the payment method to GIRO (auto-deduction from saving/current bank account), kindly obtain and complete the following form from your respective bank:

*Not applicable for Overseas Assurance Corporation (M) Berhad's policy

You can also use our EasiPay service to pay your premium. A hassle-free auto debit facility by credit/debit card. We will accept any VISA or MASTERCARD for:

• Local and foreign credit card
• Local bank's debit card only

Upon subscribing to this Autodebit service, you are advised to follow the safety measures below to ensure continuous coverage of your insurance policy:

• To check your credit card or bank account number is correctly registered as per your instructions.
• To check your credit card or bank account statement regularly to detect if there are any irregularities with regard to the premium deduction.
• If you suspect any unauthorized premium deduction has been made to your account, or any other discrepancies concerning your premium deductions, you should notify your bank and Great Eastern Life Assurance (Malaysia) Berhad immediately. Please call our Customer Service Careline at 1300-1300 88 or you may email to wecare-my@greateasternlife.com.

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Over The Counter

Direct Payment:

If you prefer to make your payment personally, you can visit our cashiers at our Head Office at Mezzanine Floor or at our nearest branch.

Operational hours:
Monday to Friday: 8.30am – 5.15pm
Saturday, Sunday and Public holidays: Closed

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Panel of Clinics

The panel of clinic listed by location is meant to facilitate medical check-up required for policy application purpose.

To view the full listing, please click on Panel Clinics

Clicking on the link above will open a printable file in new window. The panel clinic listing needs to be downloaded using Acrobat Reader.