At Great Eastern, we believe in performing everything with passion and servicing our customers with confidence and taking full ownership of every customer situation by keeping and following through on commitments made.
For information about announcements, access to electronic forms (eforms), policy loans, policy statement(s), premium payment methods and to view our panel clinics, please click on the relevant links below.
Announcements
e-Connect
Eforms
Policy Statement(s)
Panel of Clinics
If you have further questions or need assistance, please feel free to access our Frequently Asked Questions (FAQ)
Online Appointment System at Customer Service Centre at Head Office and Branches Nationwide
As our appointment-based system has received numerous positive feedbacks from our customers due to the enhanced servicing experience, such as a shorter waiting time, servicing efficiency and most importantly, providing the convenience, comfort and a safe environment to our customers, we would continue with this appointment-based system at our Customer Service Centre at Head Office and Branches nationwide.
Please click the following for appointment booking:
Please be advised that ONLY LIMITED SERVICING SLOTS are available daily. As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request.
We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.
For more details, please refer to e-Connect Registration Guide
Closure of Great Eastern Payment Counters Nationwide effective 1st February 2022
In view of the wide-ranging premium payment options that are available to our policyholders today, please be informed that the payment counters located at Great Eastern offices nationwide will be closed permanently effective on 1st February 2022. For more information on the alternative policy related payment options, please refer to Premium Payment.
Revision of Interest Rate for Policy Loan, Automatic Premium Loan, Cash Bonus and Survival Benefits Accumulation
In view of the continuing current low interest rate trend and future investment outlook, please be advised that there will be a revision on interest rate for Policy Loan, Automatic Premium Loan (APL), Cash Bonus and Survival Benefits Accumulation effective 1st Jan 2022.
The revised rates are summarized below:
Item |
Current Interest Rate (per annum) |
Revised Interest Rate (per annum) w.e.f 1 January 2022 |
Policy Loan |
6.4% |
6.3% |
Automatic Premium Loan (APL) |
6.4% |
6.3% |
Cash Bonus and Survival Benefits Accumulation |
4.5% |
4.4% |
Overdue Premium Interest (Max Multiplier, Max Step-Up) |
6.4% |
6.3% |
Change of business operating hours in our Customer Service Centres at our head office and nationwide branches
Please be advised that our Customer Service Centres nationwide will resume our operating hours from 8:30am to 5:15pm effective 1st November 2021.
Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for Life Insurance matters, or here for General Insurance matters.
You are encouraged to use the e-Connect self-service portal to access your policy information or perform simple transactions anytime. Log on to e-Connect at http://my.gelife.co/e-Connect
If you have not set up your e-Connect account, find out how at http://my.gelife.co/e-ConnectGuide
e-Statement
The following year 2020 e-Statements are now available in e-Connect for policyholder’s reference:
As part of company’s digital initiatives to enhance customers’ convenience and speed of access to policy information, the following statement will only be available in electronic version via e-Connect:
For more details, please refer to e-Statement Guide
Your eStatement is in PDF (Portable Document File) format and policyholder can access up to the last 5 years statements via eConnect. The eStatement is applicable to policy issued under Agency, Group Multiple Benefits Insurance Scheme (GMBIS) and Bancassurance. Policyholder will stop receiving physical (paper) copy of these statements.
Please refer to our Frequently Asked Questions (FAQ) for more information.
New Online Service Request For Direct Credit Facility
In line with the initiative to promote e-payment and hassle free service for policyholder, we are pleased to inform that effective from 20 January 2021, policyholders who are an active e-Connect users, can now update their bank account number for direct credit of policy payments via e-Connect.
For further details, please refer to the Direct Credit Registration User Guide and e-Connect Frequently Asked Questions (FAQ)
Discontinuation of Cash Collection for Premium Payments
To minimize the COVID-19 transmission risk from cash handling, Head Office and Branches nationwide payment counters will also stop accepting CASH for premium payments permanently effective 6 May 2020.
Cash payment can be made through OCBC, PBB or BSN counters. Alternatively, customers may use online payment channels.
For further details, please refer to alternative payment channels
e-Correspondence
As part of company’s continuous digital initiatives to enhance customers’ convenience and speed of access to policy information in a secure manner, we are pleased to inform that effective from 23 February 2020, policyholders with e-Connect account will automatically enjoy receiving selected correspondences in electronic version (e-Correspondence) and stop receiving paper copy of these correspondence through postal mail.
An email or SMS notification will be sent to policyholder when they received an e-Correspondence. To view the e-Correspondence, just login to e-Connect and click on ‘My Document’ tab. For added convenience, e-Correspondence will be available in e-Connect up to 2 years for policyholder’s easy reference or can be downloaded and save into personal computer/device as Adobe PDF format.
Please refer to Frequently Asked Questions (FAQ) for more information on e-Correspondence.
Investment Linked Policy Guide
As a part of our initiative to enhance customer’s awareness on their Investment-Linked Policy, this guide provides information on possible factors affecting the policy’s investment value, and recommended steps to ensure the insurance coverage is sustainable up to the full term of the policy.
To view the Investment-Linked Policy Guide, please click here for English, Malay and Mandarin version.
Please refer to our Frequently Asked Questions (FAQ) for more information.
Participating Fund Update
An electronic version of Great Eastern Life Malaysia Participating Fund Update is now available in e-Connect for policyholder’s reference.
The Participating Fund (“Par Fund”) Update provides an overview of the Par Fund Performance for each financial year (ending on 31 December) and some insights on the future outlook of the Par Fund. This update is meant for policy participating in the profits of the Company usually in the form of reversionary bonuses, cash bonuses or terminal bonuses.
For more details, please login or register to e-Connect at https://econnect-my.greateasternlife.com > My Portfolio > Reports & Updates > Participating Fund Update to view the latest Great Eastern Life Malaysia Participating Fund Update.
Increase of Total and Permanent Disability (TPD) Limit up to RM10 million per life
As part of our continuous efforts to enhance our customers’ insurance plan benefits, we are pleased to announce the TPD benefit limit will be increased to RM10,000,000 per life for all new and in-force policies (excluding Group policies) effective from 06 October 2017.
All other features and benefits as well as terms and conditions of the insurance plans remain unchanged.
For any question on the increase in TPD benefit limit, please refer to the Frequently Asked Questions (FAQ) for more information.
Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details
Your Insurance Policy is a long-term investment. To get the best out of your policy and allow us to serve you better, it is important that you inform us of any changes to your personal details.
| Type of personal details changes/updates | Via Form Submission | Via Online |
|---|---|---|
1) Change/Update of:
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1. Please download form: Request for Person Changes 2. Complete the form and provide supporting documents. Refer to Frequently Asked Questions (FAQ) for details on the supporting document requirement. 3. Submit the documents via your agent or by mail/email to Customer Service or visit our nearest branch |
Not applicable |
2) Change/Update of:-
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1. Please download form: 2. Complete the form and submit it via your agent or by mail/email to Customer Service or visit our nearest branch |
For existing e-Connect User, 1. Login to eConnect portal at https://econnect-my.greateasternlife.com 2. Click at My Account > View Profile to update online |
Please complete all relevant fields in the form and ensure your signature is executed as per the Proposal Form or the latest recorded signature.Important note:
Please refer to our Frequently Asked Questions (FAQ) for more information.
Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99
Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively.
Product Name |
Plan Code |
|---|---|
SmartMedic Xtra (SMX) |
U119 – U122 |
SmartMedic Xtra 99 (SMX-99) |
V119 – V122 |
Insured Benefits |
Plan Type |
|||
|---|---|---|---|---|
SMX150 SMX150-99 (RM) |
SMX200 SMX200-99 (RM) |
SMX300 SMX300-99 (RM) |
SMX400 SMX400-99 (RM) |
|
Initial Overall Annual Limit |
90,000 |
120,000 |
160,000 |
200,000 |
Increase to the Initial Overall Annual Limit |
9,000 |
12,000 |
16,000 |
20,000 |
Overall Annual Limit |
Total of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit |
|||
Overall Lifetime Limit |
No limit | |||
Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.
For any question on the removal of Overall Lifetime Limit, please refer to the Frequently Asked Questions (FAQ) for more information.
Removal of Portfolio Withdrawal Condition
As part of our continuous efforts to enhance our medical insurance plans, we are pleased to announce the removal of Portfolio Withdrawal Condition for the medical products listed below effective from 16th February 2016:
1. Smart Medic (SM)
2. Smart Medic Xtra (SMX)
3. Smart Premier Health (SPH)
4. Smart Medic Enhancer (SME)
5. Smart Extender (SE)
6. Smart Extender Max (SEM)
7. IL Hospitalisation Benefits Rider (ILHB)
All other features and benefits as well as terms and conditions of the products listed above remain unchanged.
For any question on the removal of Portfolio Withdrawal Condition, please refer to the Frequently Asked Questions (FAQ) for more information.
e-Connect
e-Connect is a secured web portal that is designed exclusively for our valued policyholders. Access to your policy information or perform simple transaction from the convenience of your home or office.
We sincerely encourage you to login to e-Connect. e-Connect provides you: -
For further details, please refer to e-Connect Guide and Frequently Asked Question (FAQ)
The e-Connect is accessible through our company portal www.greateasternlife.com/my or e-Connect direct link https://econnect-my.greateasternlife.com.
To download the forms, please click on the selected form
(All forms to be downloaded using Acrobat Reader)
Type of Service Request |
Form |
|---|---|
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Request for Contractual Changes
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Request for Contractual Changes with Health Declaration
Request for Contractual Changes with Health Declaration (Simplified Cancer Plans)
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Change of Signature (For submission via e-Connect only) |
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To obtain the following forms from your respective bank:
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Customer Details Form for Third Party Payor |
Request for direct credit of payment to bank account* |
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Discharge Voucher for Withdrawal/Surrender for Investment-Linked Plans |
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Non Smoker's Warranty |
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Investment-Linked Plans: Application Form for Amendment |
Please complete all relevant fields and your signature is executed in the same manner as per the Proposal Form or the latest recorded signature.Important note:
Menara Great Eastern
Level 4, No. 303 Jalan Ampang
50450 Kuala Lumpur
Premium Paid Statement, Investment-Linked or Reversionary Bonus Statement
An easy and convenient way to access your policy's statement(s) using the online service portal, e-Connect or the Interactive Voice Response (IVR) system.
e-Connect
24 hours online service portal accessible by individual policy owner to check on their policy information and statements(s).
To sign-up as e-Connect user, please click here
For existing e-Connect user, please click here to login
Interactive Voice Response (IVR) system
This automated telephony system is accessible to customer by caling the Customer Service Careline number at 1300-1300 88. Please click here for the guide to the request for statement(s).
Panel of Clinics
The panel of clinic listed by location is meant to facilitate medical check-up required for policy application purpose.
To view the full listing, please click on Panel Clinics
Clicking on the link above will open a printable file in new window. The panel clinic listing needs to be downloaded using Acrobat Reader.
Singapore
Malaysia
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