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Contact Us

Great Eastern is committed to protect all our customers on potential scams and address concerns over fraud security issues when you conduct transactions with us over the internet and/or mobile. If you have any queries or doubt on suspicious emails, SMS messages or phishing websites, please call our hotline at 1800-248 2888, 9am to 5.30pm (Mon- Fri).

At Great Eastern Life, we believe in building meaningful relationships with our customers and partners.

Contact us by phone or visit us in person at our customer service centre, using the information provided below. We are always pleased to receive your enquiry or feedback.

Customer Service

For General Enquiry: 1800 248 2888Or +65 6248 2888 (for overseas calls only)
9am to 5.30pm (Mon-Fri)
For Claims: +65 6856 85489am to 5.30pm (Mon-Fri)

Operating Hours (Mondays to Fridays)

Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays

Mail to:
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659

Visit any of our Customer Service Centres located at:
 
Great Eastern @ GEC
1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659
 
Great Eastern @ Paya Lebar Quarter
2 Tanjong Katong Road #13-01
Paya Lebar Quarter 3
Singapore 437161
 
Great Eastern @ Westgate
1 Gateway Drive
Westgate Tower #18-00
Singapore 608531
 

Department contacts

Claims

(Medical Claims Enquiries)
LifePAClaims-SG@greateasternlife.com
(Life, Personal Accident & Disability Income Enquiries)

Human Capital
For Corporate Functions

Human Capital
For Financial Representatives

New Business Underwriting

Service centre location

Pickering Street Service Centre

1 Pickering Street #01-01
Great Eastern Centre,
Singapore 048659 

Operating Hours (Mondays to Fridays)
Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays & Public Holidays

Feedback

For any concerns on your policy or our services, kindly fill up this Feedback Form. Alternatively, you can email directly to Customer Service at Wecare-SG@greateasternlife.com.

We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows: 

Progress of Resolution / Investigation Service Standards*
Provide acknowledgement reply T+2 working days
Provide final resolution T+14 working days
Resolution exceeding (T+14 working days) Interim reply will be sent by T+14 working days,
and every subsequent 14 working days, until final resolution given

* "T" denotes the date of receipt of the complaint.

Independent Party Review

In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-

Financial Industry Disputes Resolution Centre (FIDReC)

36 Robinson Road
#15-01
City House
Singapore 068877

Tel: (65) 6327 8878, Fax: (65) 6327 8488
Email: info@fidrec.com.sg


Thank you for insuring with Great Eastern.

 

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd