For any concerns on your policy or our services, kindly fill up this Feedback Form. Alternatively, you can email directly to Customer Service at Wecare-SG@greateasternlife.com.
We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
|Progress of Resolution / Investigation
|Provide acknowledgement reply
||T+2 working days
|Provide final resolution
||T+14 working days
|Resolution exceeding (T+14 working days)
||Interim reply will be sent by T+14 working days,
and every subsequent 14 working days, until final resolution given
* "T" denotes the date of receipt of the complaint.
Independent Party Review
In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
Tel: (65) 6327 8878, Fax: (65) 6327 8488
Thank you for insuring with Great Eastern.