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Great Eastern is committed to protect all our customers on potential scams and address concerns over fraud security issues when you conduct transactions with us over the internet and/or mobile. If you have any queries or doubt on suspicious emails, SMS messages or phishing websites, please call our hotline at 1800-248 2888, 9am to 5.30pm (Mon- Fri).
At Great Eastern Life, we believe in building meaningful relationships with our customers and partners.
Contact us by phone or visit us in person at our customer service centre, using the information provided below. We are always pleased to receive your enquiry or feedback.
1 Pickering Street #01-01
Great Eastern Centre,
Singapore 048659
Operating Hours (Mondays to Fridays)
Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays & Public Holidays
For any concerns on your policy or our services, kindly fill up this Feedback Form. Alternatively, you can email directly to Customer Service at Wecare-SG@greateasternlife.com.
We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows:
| Progress of Resolution / Investigation | Service Standards* |
|---|---|
| Provide acknowledgement reply | T+2 working days |
| Provide final resolution | T+14 working days |
| Resolution exceeding (T+14 working days) | Interim reply will be sent by T+14 working days, and every subsequent 14 working days, until final resolution given |
* "T" denotes the date of receipt of the complaint.
In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-
36 Robinson Road
#15-01
City House
Singapore 068877
Tel: (65) 6327 8878, Fax: (65) 6327 8488
Email: info@fidrec.com.sg
Thank you for insuring with Great Eastern.
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