Select your country and language

Contact Us

Reopening of Customer Service Centres on Appointment Basis
Our Customer Service Centres will reopen on 2 June 2020 by appointment only. In line with the safe distancing measures, we will ensure strict safe measures are in place for the safety of our customers. For your health and well-being, we encourage you to visit our centres only for urgent matters.

You can make an appointment to visit us at least one working day in advance. We may contact you prior to your appointment to resolve your queries over the phone.

You can also visit e-Connect to view your policy information and perform selected transactions. Our Customer Service hotline is available from 900am to 530pm, Mondays to Fridays excluding public holidays, or you can email us at

At Great Eastern Life, we believe in building meaningful relationships with our customers and partners.

Contact us by phone or visit us in person at our customer service centre, using the information provided below. We are always pleased to receive your enquiry or feedback.

Caution: Email is not a secure method of communication. Details of your name, e-mail address and any other personal information about you which you include could be intercepted or lost.

Customer Service

For local call 1800 248 28889am to 5.30pm (Mon-Fri)
From overseas +65 6248 28889am to 5.30pm (Mon-Fri)

Operating Hours (Mondays to Fridays)

Cashier: 9.00am to 4.30pm
Customer Service: 9.00am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays

Mail to: 1 Pickering Street #01-01
Great Eastern Centre
Singapore 048659

Visit us at:
Pickering Street Service Centre
1 Pickering Street #01-01
Great Eastern Centre,
Singapore 048659 
Paya Lebar Quarter Service Centre
2 Tanjong Katong Road #13-01
Paya Lebar Quarter Tower 3 
Singapore 437161
Westgate Service Centre
1 Gateway Drive #18-00
Westgate Tower
Singapore 608531

Department contacts

Great Eastern Holdings Limited Head Office
Great Eastern Life Assurance Co Ltd Head Office

Main Line: +65 6248 2000


(Medical Claims Enquiries)
(Life, Personal Accident & Disability Income Enquiries)

Human Capital
For Distribution Representatives

New Business Underwriting


For any concerns on your policy or our services, kindly fill up this Feedback Form. Alternatively, you can email directly to Customer Service at

We aim to resolve your feedback & complaints professionally and fairly within our established service standards as follows: 

Progress of Resolution / Investigation Service Standards*
Provide acknowledgement reply T+2 working days
Provide final resolution T+14 working days
Resolution exceeding (T+14 working days) Interim reply will be sent by T+14 working days,
and every subsequent 14 working days, until final resolution given

* "T" denotes the date of receipt of the complaint.

Independent Party Review

In the event that our final resolution is not to your satisfaction, and you wish to seek a third party opinion, we would suggest that you approach the Financial Industry Disputes Resolution Centre (FIDReC) for an independent assessment of your case. FIDReC is an independent and impartial institution specialising in the resolution of disputes between financial institutions and consumers. Its address is listed below:-

Financial Industry Disputes Resolution Centre (FIDReC)

36 Robinson Road
City House
Singapore 068877

Tel: (65) 6327 8878, Fax: (65) 6327 8488

Thank you for insuring with Great Eastern.


Contact Us

At Great Eastern, we want to hear from you. How do we shape up? Rate your experience to help us improve.

Feedback form
Back to top
Need help?
For product enquiries
For customer service
Get Help
Contact Us
Make a claim
Buy General Insurance
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd