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Claims

To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

You are advised to use Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

For claims submission related to Financial Assistance Programme for COVID-19, please refer to COVID-19 Claim Submission Requirement Checklist as a guide. You may also refer to Frequently Asked Questions here.

SUBMISSION OF MEDICAL AND LIFE CLAIMS DURING MCO

With reference to the Recovery Movement Control Order (“RMCO”) in effect until 31 August 2020, or any further extension to be determined and declared by the Government of Malaysia, we are offering an alternative to Policyholders to submit medical and life claim documents during this period as follows:

Medical claims submission

For individual medical claims with a total amount incurred not exceeding RM500 per submission, Policyholders may submit the documents via email at HSD_MCO_Ind_Eclaim@greateasternlife.com. Please indicate email subject as below:

i)              New claim: <New Claim> <Policy Number>

ii)             Reply to claim requirement: <Reply> <Policy Number> <Claim Number>

We seek your cooperation to ensure that the claim documents are scanned in the following sequence:

1.     Hospitalisation and Surgical – Claimant's Statement

2.     Hospitalisation and Surgical – Attending Physician's Statement

3.     Diagnostic test reports (including laboratory, X-ray, MRI, CT scan, ultrasound, histopathology report and etc)

4.     Bill and Receipts (date sort by oldest in front)

5.     Other documents

6.     Certified True Copy of Claimant’s NRIC/Passport indicating Biodata (if not submitted before)

7.     Certified True Copy of Life Assured’s NRIC/Passport/Birth Certificate  (if not submitted before)

8.     Direct Credit Facility Form (if not submitted before)

Important Note:

·         Please ensure all attachments are clear prior to uploading.

·         Emails received after 12.00pm shall be construed as received on the next working day.

·         HSD_MCO_Ind_Eclaim@greateasternlife.com is meant for claim submission. For enquiries on medical claim, please email to healthcareservices@greateasternlife.com

·         The above alternative is only applicable for medical claims with total amount incurred below RM500 per submission. For claims exceeding RM500 will have to be submitted to HQ/Branches with physical documents as per usual practice

·         Please retain the original physical documents as the Company may request for the originals for audit purpose. Failure to provide the original document upon request may result in the Company recovering the claims paid.

Should you have any queries, please feel free to contact Healthcare Services Hotline at 1300-1300-18 or email at healthcareservices@greateasternlife.com for assistance.

Life Claims Submission

Policyholders may submit the claims with COMPLETE documents via email at claims-my@greateasternlife.com. Please indicate email subject as below:

i)      New claim: <New Claim> <Policy Number>

ii)     Reply to claim requirement: <Reply> <Policy Number> <Claim Number>

Important Note:

·         Death certificate is a mandatory requirement for death claim submission. In the absence of death certificate, we will not be able to proceed with the claim. Burial permit is not acceptable. You may refer to the Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

·         Please retain the original physical documents as the Company may request for the originals for audit purpose. Failure to provide the original document upon request may result in the Company recovering the claims paid.

Should you have any enquires on Life Claims submission, please feel free to email us at claims-my@greateasternlife.com .

Make a Life Insurance claim

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Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.


Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirement

Inpatient Claims / Day Surgery

  1. Hospitalisation & Surgical - Claimant's Statement / Claim Form For Group Hospitalisation & Surgical Benefit
  2. Hospitalisation & Surgical - Attending Physician's Statement
  3. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  4. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  5. Direct Credit Facility Form (if not submitted before)
  6. Original bill(s) /tax invoice(s) and Original receipt(s) (including deposit and refund receipt, if any)
  7. Itemised Breakdown, if:
    1. pharmacy charges >20% of total bill/tax invoice
    2. laboratory charges  >10% of total bill/tax invoice
  8. Certified True Copy of Laboratory Test Result, X-Ray, MRI/CT scan, Ultrasound, Histopathology report (if any)
  9. Claim settlement details from third party (other insurer/employer) if claiming balance
  10. For Overseas claims:
    1. Certified True Copy of passport indicating Biodata, Dates of Departure from Malaysia and Arrival overseas
    2. Original detailed admission bill and receipt (translation of foreign language to English, if deemed necessary)

Pre & Post Hospitalisation Claims, Outpatient Cancer Treatment, Outpatient Kidney Dialysis Treatment

  1. Hospitalisation & Surgical - Claimant's Statement / Claim Form For Group Hospitalisation & Surgical Benefit
  2. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  3. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  4. Direct Credit Facility Form (if not submitted before)
  5. Original bill(s)/tax invoice (s) and Original receipt(s) (including deposit and refund receipt, if any)
  6. Itemised Breakdown, if
    1. Pre hospitalisation bill/tax invoice-each bill /tax invoice> RM150 (detail listing of consultation fee, medication, test/investigation charges etc)
    2. Post hospitalisation bill/tax invoice-each bill /tax invoice if medicine > RM300 (detail listing of medicine name, unit price, prescribed quantity and supply duration)

Emergency Accident Outpatient Treatment Claims

  1. Hospitalisation & Surgical - Claimant's Statement / Claim Form For Group Hospitalisation & Surgical Benefit
  2. Hospitalisation & Surgical - Attending Physician's Statement, if total bill (s) ≥ RM350
    {if total bill(s)/invoice(s) less than RM350, attending doctor to endorse the diagnosis (with signature and stamping) and confirm the date of accident}
  3. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  4. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  5. Direct Credit Facility Form (if not submitted before)
  6. Original bill (s)/tax invoice(s) and Original receipt(s) (including deposit and refund receipt, if any)
  7. Certified True Copy of X-Ray, MRI/CT scan report (if any)

Hospital Income / Hospitalisation Benefit

  1. Hospitalisation & Surgical -Claimant's Statement / Claim Form For Group Hospitalisation & Surgical Benefit
  2. Hospitalisation & Surgical-Attending Physician's Statement
  3. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  4. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  5. Direct Credit Facility Form (if not submitted before)
  6. Certified True Copy of hospitalisation bill/tax invoice
  7. For Reimbursement Claim-Original bill(s)/tax invoice(s) and Original receipt(s) (including deposit and refund receipt, if any)

Emergency Sickness Outpatient Treatment Claims (from 12 midnight to 6am)-Applicable to Group Policy only

  1. Claim Form For Group Hospitalisation & Surgical Benefit
  2. Attending Doctor to endorse diagnosis (with signature and stamping)
  3. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  4. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  5. Direct Credit Facility Form (if not submitted before)
  6. Original bill(s)/tax invoice(s) and Original receipt(s) (including deposit and refund receipt, if any)

Outpatient Clinical & Dental Claims/Specialist-Applicable to Group Policy only

  1. Claim Form For Outpatient Clinical & Dental Benefit
  2. Certified True Copy of Claimant's NRIC/Passport indicating Biodata
  3. Certified True Copy of Life Assured's NRIC/Passport/Birth Certificate
  4. Direct Credit Facility Form (if not submitted before)
  5. Original bill (s)/tax invoice(s) and Original receipt(s) (including deposit and refund receipt, if any). Kindly provide itemised pharmacy breakdown if total each bill /tax invoice>RM200 (detail listing of medicine name and unit price)

Requirement Checklist for Individual & Group Health Claims Submission

Correspondence Form for HealthCare Services Department


Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.

Check Claim Status for Life Insurance

Upon filing a claim, you may check on the status of your submission by emailing us at:


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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd