1. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

GREAT MediValue for all! Pay less for more!
GREAT MediValue for all! Pay less for more!
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Sign up for eligible medical riders with no waiting period

Self-service guides

Identify life or general insurance customers

Announcements

Claims

Customer With Special Needs

Documents and letters

Healthcare services

Insurance guides

Investment-linked funds

Par funds

Payment

Personal details

Policy assignment

Policy benefits

Policy nomination

Policy reinstatement

Policy surrender / cancellation, withdrawal / loan

Purchase of insurance

Rewards and promotions

Self service portal

Service appointment booking

Surveys / Feedback

Unclaimed money

Universal life fund

View all topics

Identify life or general insurance customers

How to identify your insurance policy: Life or General Learn about how you can identity as life insurance (GELM) customer or general insurance (GEGM) customer

Announcements

Latest announcements Learn about updates for customer service operations and compliance announcement

Life insurance product health benefits updates

Learn about important updates to your life/health insurance product features and terms.
General insurance product benefits updates Learn about important updates to your general insurance product features and terms.
GEGM Interim Measures for Medical Insurance Repricing FAQ
GELM Interim Measures for Medical Insurance Repricing FAQ
Special Care Helpline
GEGM Flood and Thunderstorm Claim

Claims

Critical illness and living assurance

Includes claims for major critical illness / living-assurance claim

Death

Includes claims when a loved one passes on

Disability

Includes claims for total and permanent disability, disability income and long-term care

Engineering and machinery

Includes claims arising from construction works, installation projects and machinery damage.

Fire / Houseowner/ Householder

Includes claim for fire damage to residential or commercial premises/ contents

Foreign maid

Includes foreign maid's claim for accidental death, permanent disablement, medical expenses, hospital & surgical, repatriation etc.

Great Lady Rider / Mother or child illness

Includes claims for child- and female-related diseases

Liability

Includes claims for third party property damage and bodily injury

Marine

Includes claim for vessel damage/ cargoes in transit

Medical and hospitalisation

Includes claims for pre-and post-hospitalisation treatment and doctor visits

Miscellaneous

Includes claims for loss or damage arising from miscellaneous risk such as all risk, burglary, fidelity guarantee, money, plate glass, etc

Motor accident

Includes claims for vehicle accident or windscreen damage and panel listings

Personal accident

Includes claim for injuries sustained resulted from accident

Retrenchment

Includes claims for retrenchment or unemployment

Travel

Includes claims for unforeseen travel inconveniences such as baggage delays, loss of belongings and medical expenses

Workmen compensation

Includes worker's claim for death, total/ partial permanent disablement, medical expenses, etc.

Customer With Special Needs

Customer With Special Needs How to receive better communication and support from Great Eastern by updating your physical, mental and financial status.

Documents and letters

Manage statement and correspondence preferences How to access digital documents using e-Connect
View e-Statement
View policy documents

Healthcare services

Healthcare overview

Let us start on your medical journey by recommending the right Panel Specialist.

Insurance guides

Keep insurance covered when discontinue premium payment
Medical Rate Revision Get a detailed overview of the factors behind medical rate revision, along with insights into medical cost inflation and claims utilisation trend for medical and health insurance products in Great Eastern Life Malaysia, to better understand the medical and health insurance premium rise.

Investment-linked funds

Update investment-linked plan form Includes amendment of regular premium appointment, switching fund, single premium top-up, Great Saver Rider (GSR) without waiver and Sustainability Great Saver Rider (SGSR)
Update investment-linked strategy form Includes change of investment-linked strategy for PSF06D
Investment-linked Policy Guides
List of funds Great Eastern provides a comprehensive list of investment-linked funds to suit your risk appetite and investment goals. Find out the fund performance, price and more.

Par funds

Understanding the Par funds How to view the latest Great Eastern Life Par fund updates

Payment

Make a premium payment Includes all the payment method available for life insurance (GELM) and general insurance (GEGM)
Third party payor
Advance Premium Account (APA)

Personal details

Tax residency self certification Includes forms for tax residency self-certification
Update address, contact and signature details How to change personal details such as mobile number, email, addresses and signature
Update marketing consent

Policy assignment

FAQ: Policy assignment
Appointment or Revocation of Alternate Policyowner / Secondary Life Assured
Application for Change of Life Assured

Policy benefits

Life insurance product health benefits update Learn about important updates to your life insurance product features and terms.
General insurance product benefits updates Learn about important updates to your general insurance product features and terms.

Benefits coverage changes

Include forms for alterations of sum assured/ premium/ conversion/ appeal/ non-smoker rebate.

Cash benefits

Includes update / change survival benefits / cash bonus option, which is applicable for product with Cash Bonus or Survival Benefits only. Not applicable for Ex-OACM policy

Coverage benefits

FAQ of additional coverage for medical plan.

Policy nomination

Make a policy nomination
Revoke/ Change a nomination Includes appointment, changes or revoke nominee(s) or trustee(s)
Nomination Awareness Video Guide

Policy reinstatement

Reinstate a lapsed policy Includes Healthy Warranty forms for the requests for reinstatement of policy

Policy surrender / cancellation, withdrawal / loan

Bank account registration

Cancel policy during freelook period
Cancel insurance policy
Withdraw or surrender investment-linked plan
Take a policy loan

Purchase of insurance

Attend a medical examination How to prepare for a health examination when requested by Great Eastern

Rewards and promotions

FAQ: Great Eastern Rewards
Terms of Use | Great Eastern Rewards

Self service portal

Digital services

Service appointment booking

Customer Service Appointment Booking (Life Insurance) Register for your customer service appointment booking here. Visit Great Eastern Malaysia today!
Agent Service Appointment Booking (Life Insurance) Register for your agent service appointment booking here. Visit Great Eastern Malaysia today!
Customer Service Appointment Booking (General Insurance) If you have further questions or need assistance, feel free to fill in the customer service appointment booking form here.
Agent Service Appointment Booking (General Insurance) If you have further questions or need assistance, feel free to fill in the agent service appointment booking form here.
Group Multiple Benefit Insurance Scheme (GMBIS) Service Appointment Booking If you have further questions or need assistance, feel free to fill in the customer service appointment booking form here.

Surveys / Feedback

Customer feedback form (GEGM)
Customer Satisfaction Survey 2022 Towards Insurance & Takaful Operators (“ITOs”) - GELM

Unclaimed money

FAQ: Unclaimed money
Unclaimed Money Video Guide

Universal life fund

Crediting rates for Universal Life products
View all topics

Life insurance product health benefits updates

Advanced Medical Treatments covered under the Great Eastern Medical Card
Auto-Extension of Coverage
Extended Critical Illness (CI) Coverage from 45 to 50
Increase of Total and Permanent Disability (TPD) Limit
Removal of overall lifetime limit for SmartMedic Xtra and SmartMedic Xtra 99
Removal of Portfolio Withdrawal Condition
Outpatient Treatments covered under Smart Health Protector, Smart Health Protector Exclusive, GREAT MediValue and GREAT MediValue Exclusive
Smart Multi Critical Care Increase of Critical Illness (CI) Coverage

Critical illness and living assurance

Make a critical illness / living-assurance claim

Death

Make a death claim

Disability

Make a total and permanent disability claim

Engineering and machinery

Make an engineering and machinery claim

Fire / Houseowner/ Householder

Make a fire/ houseowner/ householder claim

Foreign maid

Make a foreign maid claim

Great Lady Rider / Mother or child illness

Make a Great Lady Rider / Mother or child illness claim

Liability

Make a liability claim

Marine

Make a marine claim

Medical and hospitalisation

Health Care Card and Guarantee Letter (GL)
Make an inpatient/ day surgery claim
Make a pre and post hospitalisation claim
Make an outpatient treatment claim
Submit your hospitalization benefit claims | Great Eastern Malaysia
Make a new GMBS (Group hospitalisation Benefits) claim
Make a medical claim

Miscellaneous

Make a miscellaneous claim

Motor accident

Make a motor accident claim
Make an additional benefits claim
Make a theft claim
Make a third-party claim
Make a windscreen claim
Panel of car workshops
FAQ: GREAT Auto Assist
Motor Customer Service Charter (MCSC)
Application Procedure of New Panel Car Workshop
Insurers and Takaful Operators-Repairers Code of Conduct
Important Note - Cessation of PIAM Approved Repairer Scheme

Personal accident

Make a personal accident claim

Retrenchment

Make a retrenchment claim

Travel

Make a travel claim

Workmen compensation

Make a workmen compensation claim

Healthcare overview

Great Eastern Panel Clinics and Hospitals Locator
Thank you

Benefits coverage changes

MMIP standard requisition for car insurance
No Claim Declaration for personal accident policy
Non smoker's rebate form
Reduce sum assured and premium / Cancel rider / policy conversion
Reduce sum assured and premium / withdrawal for hybrid plan
Update motor/ non-motor coverage details
Increase or include benefits / Medical plan conversion / Appeal for loading or exclusion

Cash benefits

Withdraw survival benefits or cash bonus form (PDF)

Coverage benefits

Apply Car Assistance Programme for Health Care plans FAQ
Supreme Assist (SA) FAQ

Digital services

Digital services overview
e-Connect
GREAT Auto Assist: 24 Hour Car Assistance
Great ID
e-Medical Card Guest Login
e-Claims

Get help

Let us address your specific needs.

Get in touch
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