⚠️ ALERT: Dear Valued Customers, Westgate Service Centre will be permanently closed from 1 February 2024. For location of our other Service Centres, please click here. Thank you.

Maintain your policy after purchase

Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you: 

Pay your premium promptly

Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

  • Your policy would no longer be valid should a claim arise.
  • You would have to declare your health in order to reinstate it.
  • There will be interest imposed.
  • You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Financial Representative

Your Financial Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Financial Representative, call our Customer Service Officers at 1800-248 2888.

Keep us informed of any Personal Updates

If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect. Alternatively, you may download and complete our Update of Personal Particulars form and send it to us. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.

Links to commonly used services:

Download the following forms:

Frequently asked questions

Duplicate policy

Come personally to Great Eastern Life’s Head Office with your NRIC/passport. Our address is 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659.

You will need to complete a Declaration and Indemnity for Loss of Policy Form in the presence of our Customer Care Officer. 

A policy replacement charge of S$20 will be imposed and the duplicate policy document will be sent to you within 10 working days.

You can request for a duplicate policy document by completing a Statutory Declaration for Loss of Policy form.

You have to bring this form to a Justice of the Peace, Notary Public or other officer empowered by law to administer oaths, affirmations or affidavits to make a statutory declaration that your policy document is lost. Then submit this duly signed and witnessed Statutory Declaration for Loss of Policy form to us for processing.

A policy replacement charge of S$20 will be imposed and the duplicate policy document will be sent to you within 10 working days.